IBM United Kingdom Ltd

IBM Watson Developer Cloud

Transform your business, enhance competitive advantage, and disrupt your industry by unlocking the potential within unstructured data. From gaining insights from text to automating interactions and analyzing images and video, tap into the power of Watson APIs to build your cognitive apps.

Features

  • Watson Conversation* (*Available as a premium service)
  • Personality Insights*
  • Discovery Service
  • Language Translator
  • Natural Language Understanding
  • Tone Analyser *
  • Visual Recognition*
  • Speech to Text*
  • Text to Speech*
  • Watson Knowledge Studio*

Benefits

  • Onboarding service* (*Part of the premium service)
  • Training resources*
  • 10 hours/ month of mentoring*
  • Access Watson APIs through Bluemix
  • Quickly build and deploy conversational applications
  • Find patterns and meaning in unstructured data
  • Quickly train instances of Watson as a business user
  • Onboarding service as standard

Pricing

£300 per unit

Service documents

G-Cloud 9

532596513963738

IBM United Kingdom Ltd

Jason Dymott

+44-07753-829879

gcloud@uk.ibm.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements Internet connection & web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Impact Level is Customer definable.

Critical business impact/service down: – 1 Hour Response
Significant business impact: - 1.5 Hour Response
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is available 24x7. Support is provided by a ticketing system. Customer can define severity level 1-4. Premium support can be purchased which comes with a client success manager for 8 hours per week.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide comprehensive online documentation, tutorials, free online training courses and hundreds of tutorials and articles available on our developerWorks portal.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Each service on the Bluemix platform differs in the ability to export data. For example if a database was used, a database migration/export tool would be used by the user to extract the relevant data at the end of the contract.
IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process At the end of the contract services continue to run but the user will be prompted to add a new payment method or sign a new contract. Access via the UI will be disable but services continue to run and there is no immediate data loss.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference.
Accessibility standards None or don’t know
Description of accessibility Bluemix UI is provided in many international languages and we have performed testing to ensure compatibility with screen readers.
Accessibility testing None
API Yes
What users can and can't do using the API REST API access is available to create new services, interact with existing services, look up services catalog, retrieve information about running apps & services, automate creation/deletion of apps etc. Each service also provides it’s own unique API. See https://console.eu-gb.bluemix.net/docs
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation New users can be added, service can be split into organisations & spaces to separate projects. Quota’s and spending limits can be applied.

Scaling

Scaling
Independence of resources The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Analytics
Service usage metrics Yes
Metrics types Billing & Usage metrics, Application logs & performance metrics, User login & API events.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Security for both data-in-use and data-at-rest is the customers responsibility as the applications are developed. Customers can take advantage of several data-related services available in the Bluemix Catalog and IBM will advise and support as required. IBM are unable to view or access customer data.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Depends on the service being used in the platform i.e database.
Data export formats Other
Other data export formats Range of formats supported depending on the service being used.
Data import formats Other
Other data import formats Range of formats supported depending service being used.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.95% for applications/services configured for high availability across 2 or more Bluemix geographic regions. 99.5% for applications/services deployed in a single geographic region. 10% credit refund if SLA is not met with necessary information to validate such a claim.
Approach to resilience Available on request.
Outage reporting Email alerts and available on a webpage at: status.ng.bluemix.net

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Role based access restricts access to management interfaces and support channels. Roles include developer, manager, auditor and billing manager. Different roles see different interfaces.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 11/12/2015
What the ISO/IEC 27001 doesn’t cover Only tier 1 platform services are covered by ISO 27001 i.e Cloudant, MQLIght, DevOps, IBM Containers, Logging & Monitoring, Secure Gateway. For a full list please consult documentation.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations Yes, for a full list see: https://console.eu-gb.bluemix.net/docs/security/index.html#compliance

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards - Bluemix (IBM PaaS) runs on Softlayer. And Softlayer is certified compliant with major industry standards like ISO 27001 & ISO 27018
Information security policies and processes IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.

IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach IBM uses QRadar to track configuration and manage the lifecycle of components. Core platform components run through an automated pipeline to evaluate security impact of the change.
Vulnerability management type Supplier-defined controls
Vulnerability management approach IBM uses endpoint manager to manage patches to the system. IBM hardens the systems to ITCS 103.
Protective monitoring type Supplier-defined controls
Protective monitoring approach IBM uses QRadar to monitor system events which automatically raises a ticket to manage incidents.
Incident management type Supplier-defined controls
Incident management approach IBM:
-maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law.
-investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.
-promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred.
-provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £300 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial 30 day free trial. Entitles to a maximum of 2GB memory, 10 services and 1 SSL certificate
Link to free trial Console.ng.bluemix.net

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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