This G-Cloud 9 service is no longer available to buy.

The G-Cloud 9 framework expired on Monday 1 October 2018. Any existing contracts with Helpful Technology Ltd T/A Helpful Digital are still valid.
Helpful Technology Ltd T/A Helpful Digital

Social media, digital skills training and digital engagement strategy

Our training workshops and online diagnostic, learning and simulation tools help identify teams' goals for digital and social media and support them to build digital knowledge and confidence. We focus on practical skills and experience and follow-up support to embed learning within organisations.

Features

  • Face-to-face workshops and training courses
  • Strategy workshops and seminars
  • Coaching and mentoring
  • Digital blueprints: concise plans and principles for digital
  • Digital Action Plan: online skills diagnostic and supported learning
  • Social Simulator: resilience testing for crisis preparedness
  • Crisis90: social media crisis and customer service scenario training
  • Online exercises and resources
  • Social media policy, strategy and training development
  • Digital leadership and digital transformation training & coaching

Benefits

  • Understand the relevance of digital and social media at work
  • Develop practical skills in monitoring and using social media
  • Manage risks and opportunities effectively
  • Embed new tools and ways of working within teams
  • Adopt open policymaking approaches using digital tools
  • Support integrated planning and deployment of digital tools
  • Improve crisis preparedness, resilience and business continuity
  • Engage leaders and managers with digital transformation

Pricing

£90 a person an hour

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@helpfuldigital.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 9

Service ID

5 3 2 5 2 3 5 4 5 8 8 1 7 7 4

Contact

Helpful Technology Ltd T/A Helpful Digital Steph Gray
Telephone: 020 3012 1024
Email: hello@helpfuldigital.com

Planning

Planning service
Yes
How the planning service works
We work with clients to understand user needs and technology options through discovery and alpha prototype phases, incorporating user research, analytics review, competitor/landscape research, lightweight prototyping and discovery workshops.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide a range of training:

- engagement: we run workshops, simulations and blended learning programmes on how to use digital tools effectively for communication and engagement of online audiences, including social media and cloud-based tools

- publishing: we run sessions on effective writing skills for web/intranet, to help publishers communicate effectively and publish accessible content.

- application-specific: we train teams in WordPress publishing and management, how to manage the CMS to publish content effectively. We also deliver basic primer sessions on web analytics using Google Analytics.
Training is tied to specific services
Yes
Services the training service works with
  • WordPress
  • Social Media

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security testing service
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Within the scope of projects, we provide flexible ongoing support in the form of coaching, mentoring and workshops to help users get more from digital cloud tools and social media

Service scope

Service constraints
Not specifically - we provide most of our support remotely by email/phone to maximise use of limited support time but deliver face-to-face workshops, meetings and training around the UK as part of project work.

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support for this service is agreed on a project basis, usually.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£90 a person an hour
Discount for educational organisations
No

Documents

Pricing document
Pricing document
Service definition document
Service definition document
Terms and conditions document
Terms and conditions document

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@helpfuldigital.com. Tell them what format you need. It will help if you say what assistive technology you use.