Social media, digital skills training and digital engagement strategy
Our training workshops and online diagnostic, learning and simulation tools help identify teams' goals for digital and social media and support them to build digital knowledge and confidence. We focus on practical skills and experience and follow-up support to embed learning within organisations.
Features
- Face-to-face workshops and training courses
- Strategy workshops and seminars
- Coaching and mentoring
- Digital blueprints: concise plans and principles for digital
- Digital Action Plan: online skills diagnostic and supported learning
- Social Simulator: resilience testing for crisis preparedness
- Crisis90: social media crisis and customer service scenario training
- Online exercises and resources
- Social media policy, strategy and training development
- Digital leadership and digital transformation training & coaching
Benefits
- Understand the relevance of digital and social media at work
- Develop practical skills in monitoring and using social media
- Manage risks and opportunities effectively
- Embed new tools and ways of working within teams
- Adopt open policymaking approaches using digital tools
- Support integrated planning and deployment of digital tools
- Improve crisis preparedness, resilience and business continuity
- Engage leaders and managers with digital transformation
Pricing
£90 a person an hour
Service documents
Request an accessible format
Framework
G-Cloud 9
Service ID
5 3 2 5 2 3 5 4 5 8 8 1 7 7 4
Contact
Helpful Technology Ltd T/A Helpful Digital
Steph Gray
Telephone: 020 3012 1024
Email: hello@helpfuldigital.com
Planning
- Planning service
- Yes
- How the planning service works
- We work with clients to understand user needs and technology options through discovery and alpha prototype phases, incorporating user research, analytics review, competitor/landscape research, lightweight prototyping and discovery workshops.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
We provide a range of training:
- engagement: we run workshops, simulations and blended learning programmes on how to use digital tools effectively for communication and engagement of online audiences, including social media and cloud-based tools
- publishing: we run sessions on effective writing skills for web/intranet, to help publishers communicate effectively and publish accessible content.
- application-specific: we train teams in WordPress publishing and management, how to manage the CMS to publish content effectively. We also deliver basic primer sessions on web analytics using Google Analytics. - Training is tied to specific services
- Yes
- Services the training service works with
-
- WordPress
- Social Media
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security testing service
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Within the scope of projects, we provide flexible ongoing support in the form of coaching, mentoring and workshops to help users get more from digital cloud tools and social media
Service scope
- Service constraints
- Not specifically - we provide most of our support remotely by email/phone to maximise use of limited support time but deliver face-to-face workshops, meetings and training around the UK as part of project work.
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support for this service is agreed on a project basis, usually.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Pricing
- Price
- £90 a person an hour
- Discount for educational organisations
- No
Documents
- Pricing document
- Pricing document
- Service definition document
- Service definition document
- Terms and conditions document
- Terms and conditions document