BT MeetMe

BT MeetMe, provides you with a simple and highly effective way to engage with colleagues, customers, suppliers, partners or any other ‘virtual’ team members via your very own personal meeting room, whenever you want. Use it anytime to hold ad hoc or scheduled conferences for small groups of people


  • PSTN access from any phone
  • MeetMe with Dolby Voip for superior sound and voice separation
  • DTMF chair and participant commands for in call control
  • Smart applications and online view/control options


  • • Simple to use
  • • Available on demand
  • • For meetings with up to 125 participants
  • • Global numbers available in over 50 countries
  • Manage conferences using telephone keypad, desktop and mobile applications
  • • In depth user MI and reporting detail


£0.63 per unit per minute

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11



Neil Harmes

0800 3288077

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Cisco WebEx, BT Video
Cloud deployment model Public cloud
Service constraints Attendee capacity restricted at 125 users per call (extended on agreement)
System requirements PSTN access available from any PSTN phone

User support

User support
Email or online ticketing support Email or online ticketing
Support response times >24Hrs
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels As Service Description
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online self paced training and user guides
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Recordings may be downloaded by users and stored locally.
End-of-contract process Service may cease or roll over on standard terms

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Core functionality is the same
Service interface Yes
Description of service interface On Line Registration Portal
Accessibility standards None or don’t know
Description of accessibility PSTN access available from any PSTN phone, Dolby Voip access when configured in Customer environment.
Accessibility testing N/a
Customisation available Yes
Description of customisation MeetMe feature selection and in call experience


Independence of resources MeetMe does not have guaranteed capacity


Service usage metrics Yes
Metrics types Minute utilisation by attendee by call through on line reporting MI from View My Bill Online
Reporting types Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Cisco

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Recordings may be downloaded by users and stored locally.
Data export formats CSV
Data import formats Other
Other data import formats N/a

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Within data centre, a mix of encrypted and in clear links. Between data centres private BT or VPN connections used.
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability MeetMe is not a guaranteed service but platform availability typically exceeds 99.5%
Approach to resilience Internal DR contingency
Outage reporting If an event is deemed to be customer affecting, the issue is communicated via the assigned Service Manager

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Credentials to access online management portals are issued to authorised users in consumer organisation and control of those credentials is responsibility of that consumer organisation. Users calling the helpdesk need to provide authentication and passcodes are only issued to the registered email address. To use service separate 8 digit chair and particpant codes are used.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification NCC
PCI DSS accreditation date 1/04/2019
What the PCI DSS doesn’t cover Only credit card processing system in scope of PCI, everything else out of scope
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Adherence to BT's corporate security policies.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach A formal change control process is documented and followed, with security a member of the Change Approval Board to monitor security impact of changes
Vulnerability management type Supplier-defined controls
Vulnerability management approach Protect BT mandates received and implemented. BT conferencing tracks vulnerabilities for components used in service, risk assesses impact and deploys as required through Change Control Process. The Change Control Process includes a process for emergency patching.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Logs generated by devices are collected by a Splunk engine and fed to Arcsight SIEM, suspicious events are notified to dashboard and investigated by operations team. A demonstration can be provided on requests
Incident management type Supplier-defined controls
Incident management approach Logs generated by devices are collected by a Splunk engine and fed to Arcsight SIEM, suspicious events are notified to dashboard and investigated by operations team. A demonstration can be provided on requests

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0.63 per unit per minute
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Service trial offers published on

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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