Exclaimer

Exclaimer Cloud - Signatures for G Suite

Exclaimer Cloud - Signatures for G Suite is an ISO 27001:2013 certified cloud-based email signature management service. The service gives users a full, dynamic and professional email signature when sent from any device, including Macs and mobiles, and creates large cost savings by reducing the load on current IT personnel.

Features

  • Cloud-based email signature management service.
  • Create and manage G Suite signatures via an intuitive UI.
  • Use cutting-edge drag-and-drop editor to create your signature.
  • Wide choice of professionally designed email signature templates.
  • Get signatures on all devices including mobiles and Macs.
  • Scales with number of tenants.
  • Users’ contact details are taken from Google Directory.
  • Assign different templates for individuals and/or departments.
  • Update any signature element and apply the changes instantly.
  • Adds signatures to all sent emails via Microsoft Azure.

Benefits

  • Fully self-managed cloud service.
  • Situated in load balanced groups for reliability and scalability purposes.
  • Priced on a per-user per-month basis.
  • Multi-factor authentication system.
  • 24/7/365 monitoring services with real-time service alerts.
  • Intuitive and easy-to-use with no HTML skills required.
  • ISO 27001: 2013 certified by Alcumus ISOQAR and UKAS.
  • No upfront investment in server hardware or ongoing maintenance.
  • Turn email signatures into a valuable marketing channel.
  • Secured through SSL Certificates and TLS.

Pricing

£0.28 to £0.97 per user per month

Service documents

G-Cloud 10

531861817653160

Exclaimer

Neal Stanborough

+44 (0)1252 531422

neal@exclaimer.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints As the service utilises Microsoft Azure, any issues that occur with the Microsoft Azure infrastructure would affect Exclaimer Cloud - Signatures for G Suite. If an issue occurs that stops the signature imprinting service at one regional server, a highly unlikely scenario, you can be assured that emails sent from your organization will not be lost.
System requirements
  • Current G Suite subscription.
  • Internet-enabled workstation.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 1 business day. Exclaimer Support is available at the following times:

United Kingdom/Europe – 05:00 – 22:00 BST Monday - Friday
East Coast US/Canada – 00:00 - 17:00 EST Monday - Friday.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Exclaimer provides a comprehensive Service Level Agreement (SLA) that defines the level of service a customer is guaranteed to receive when they purchase Exclaimer Cloud - Signatures for G Suite.

All Exclaimer Cloud - Signatures for G Suite customers can receive dedicated technical support via the creation of an online support ticket through the Exclaimer Cloud portal.

Once the customer has submitted the support request, they receive an email confirmation with more details and will be allocated a unique Support Ticket ID.

The following actions then take place:
1. The case is reviewed and assigned to an Exclaimer engineer who contacts the customer directly.

2. If possible, the engineer will send direct instructions on how to fix the issue. Otherwise, a remote desktop session is arranged according to the Exclaimer Support team’s availability.

3. The date and time of this remote session is confirmed via a separate meeting request.

All support requests are assigned a severity level from 1 to 3 based on the impact that the issue is having on business operations. Severity levels may be changed after initial contact and assessment of the issue from an
Exclaimer Support Engineer.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Exclaimer provides comprehensive product documentation for Exclaimer Cloud - Signatures for G Suite. This comes with Getting Started guides, video tutorials and knowledgebase articles. All of this can be found at https://cloudsupport.exclaimer.com.

In addition, our dedicated onboarding team can run users through the entire setup process. They will show them how to aggregate their Google Directory data and make sure that their mail is flowing correctly to Exclaimer's Azure servers.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Exclaimer Cloud - Signatures for G Suite does not store any data. When a customer subscribes, they grant permission for the service to read user data from their Google Directory. This data is inaccessible to anyone as it is located within an isolated network.

In the event of a contract expiring or early termination, the user may turn off their smart host routing to stop sending mail to the Exclaimer Cloud service. The only data remaining would be a local database containing outdated aggregated Google Directory data, which can be removed upon request.
End-of-contract process The standard contract terms for a new Exclaimer Cloud - Signatures for G Suite is 15 months. When signing up for a paid subscription, this gives the user full access to the service. Contracts are automatically renewed every 12 months once the initial 15 months has finished.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Signatures for G Suite guarantees that all mobile devices that send email via G Suite will have the same high-quality email signatures as desktop users. Users don't need to login to applications like OWA, Outlook for iOS or Outlook for Android either to get signatures added to their emails.

IT administrators can also manage all company signatures via a mobile device so updates can be made on the move.
Accessibility standards None or don’t know
Description of accessibility Exclaimer Cloud can only be accessed with a web browser on any web-enabled device using HTTPS for transport encryption. The Exclaimer Cloud portal, the only access point to the Signatures for G Suite service, is verified by COMODO RSA Extended Validation Secure Server CA. The connection to the portal uses TLS 1.2 and is encrypted using 256-bit encryption (AES_256_CBC with HMAC-SH1 for message authentication and ECDHE_RSA as the key exchange mechanism). This ensures that data is completely secure within the Exclaimer Cloud.
Accessibility testing See above.
API No
Customisation available Yes
Description of customisation Signatures for G Suite lets assigned administrators design customised signature templates using a sophisticated drag-and-drop editor. Once signatures are completed, they can be assigned to different users and departments according to the nature of the business. This cutting-edge editor allows someone to easily create a professional signature design without having to code any HTML. It is simple to update any signature element and all changes are applied in real time. The service also comes with an extensive library of professional signature templates.

For more information, visit https://www.exclaimer.co.uk/exclaimer-cloud/signatures-for-gsuite/signature-editor

Scaling

Scaling
Independence of resources The Exclaimer Azure setup uses load balancing to provide a single network service from our regional Azure servers around the world. The service is situated in load balanced groups for reliability and scalability purposes. Network and application traffic is therefore distributed across a number of different servers. If one of Microsoft’s Azure servers were to cease operating, our high-availability servers work together to ensure uptime and reliability. Measures are in place to ensure that the service scales with increased number of tenants, maintaining reliability and uptime.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach With the exception of a local Google Directory database stored within the Exclaimer Cloud platform, a copy taken from the user's organisation during the initial setup process, no other data is ever backed up, therefore does not need to be exported.
Data export formats Other
Other data export formats Not applicable
Data import formats Other
Other data import formats Not applicable

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Exclaimer Cloud - Signatures for G Suite uses state-of-the-art tools and technologies to ensure 99.99% service availability. The Exclaimer Cloud service is situated in load balanced groups for reliability and scalability
purposes. Network and application traffic is therefore distributed across a number of different servers.
Approach to resilience Available upon request.
Outage reporting The Exclaimer Cloud service status page, found within the Exclaimer Cloud portal, will update any customers with issues that we are aware of. Exclaimer can also provide detailed incident service reports if they are required. In the unlikely event of a data breach, all details are reported to the CEO who then delegates to the appropriate staff members. At the same time, every Exclaimer Cloud customer is proactively contacted to inform them of what the issue is, what has been affected and what is planned next. This is a continuous process until the data breach has been fixed.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Management is restricted to the Exclaimer Systems Engineering team and there are no public facing management interfaces.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus ISOQAR
ISO/IEC 27001 accreditation date 03/02/2016
What the ISO/IEC 27001 doesn’t cover Nothing.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All information security policies and processes are in accordance with the ISO 27001:2013 accreditation. Responsibilities regarding the Exclaimer Cloud platform are allocated to select staff members. Those members that are involved are made aware of the correct security procedures that must be followed at all times. Also, all Azure sites are protected and secured according to Microsoft's Azure security policies.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Components of the Exclaimer Cloud service have change management control procedures in place to record all upgrades to both the software and operating system software/patches. Any configuration changes are approved in our staging environments and our in-house live system before being deployed to the public service.

All changes are assessed according to current ISO 27001:2013 standards.
Vulnerability management type Undisclosed
Vulnerability management approach Available upon request.
Protective monitoring type Undisclosed
Protective monitoring approach Available upon request.
Incident management type Supplier-defined controls
Incident management approach An Incident Management Plan and workflow are in place that include predefined processes for multiple events. These are updated whenever new events occur. Incidents are reported internally and posted to the Exclaimer Cloud Service Health page so users can see if any issues are happening with the service. For major incidents, a report is generated and is available upon request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.28 to £0.97 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A full version of Exclaimer Cloud - Signatures for G Suite is available to trial for free for 14-days. Once the 14-day period has expired, upgrading to a paid subscription is necessary to continue using the service.
Link to free trial https://www.exclaimer.co.uk/form/trial/gsuite

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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