Egress Email and File Protection

Egress Email and Protection service certified and accredited by NCSC as suitable for transferring OFFICIAL and OFFICIAL-SENSITIVE data under the current Government Classification Scheme. Offered as a fully hosted service or a private cloud, Egress enables users to encrypt, share, revoke access and audit data in real-time.


  • Encrypt emails and files using AES 256 bit encryption
  • Offered as fully hosted/private, hybrid and on-premise private cloud infrastructure
  • Deployed at the desktop or the gateway
  • Integrated real-time identity assurance, limiting access to only vetted users
  • Comprehensive audit and reporting capability
  • Fully customisable user and web based interface
  • Supports all email clients including webmail and MS Outlook
  • Supports iOS, Android, Windows and Blackberry mobile apps


  • Protect and control sensitive information shared internally and externally
  • Benefit from the UK’s only NCSC certified email encryption product
  • Easy to use email and file encryption
  • Complete control - revoke access to already sent information
  • Flexible data hosting options in the Cloud or on-premise
  • Protect end users via centralised policy engine enforcement
  • Enhance efficiency and cost saving through secure digitalisation
  • Free for recipients to share information with paying subscribers
  • Integrate with existing infrastructure to enhance workflow processes


£25 to £70 per user per year

Service documents

G-Cloud 11



Malcolm Locke

0207 624 8500

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Egress provides an email add-in for Microsoft Outlook (full client and OWA). Egress Gateway integrates with Microsoft Exchange via SDX Transport Agent or via SMTP connectors.
Cloud deployment model Private cloud
Service constraints N\A
System requirements
  • Egress Client: MS Windows 7, 8, 10
  • Egress for MS Outlook: MS Outlook 2007, 2010, 2013, 2016
  • Server Infrastructure (On Premise); Windows Server 2012 (R2), Server 2016
  • Cloud Services: No specific requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLAs are defined in the Terms and Conditions. A question is treated as a Service Request, Severity Level 4.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible To chat directly with Egress' Support Team, select the 'Help' icon that 'pops up' in the bottom right-hand corner of any of our web pages, here
Web chat accessibility testing No testing has been conducted with assistive technology users.
Onsite support Yes, at extra cost
Support levels - Basic Support (online and remote support only)
- Premium Support (telephone support between 09:00- 18:00 in weekdays)
- 24x7 support

Support is included in the service subscription and not charged as a separate item.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Customers purchasing Egress Email encryption and File Protection can benefit from

- An assigned a dedicated technical account manager to assist through the pre and post deployment phases.
- Tailored technical documentation and user guides
Tailored training designed around the user needs. This can be in the form of both onsite and online courses for technical administrators and standard users.
- Communications packs for customers to share with their staff and external recipients where appropriate.
- Direct support for both paying subscribers and free recipients of the service.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data can be extracted into an appropriate format (CSV, ZIP, PST) as required
End-of-contract process At the end of the contract the system will become read only. No further creation of new encrypted content will be permitted. The customer will be given 3 months post contract termination to download/retrieve any data prior to the infrastructure being securely decommissioned.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Apps are available for mobile and desktop apps (MS Windows, Mac OSX, IOS, Android, Windows Phone). All web interfaces are fully responsive for all device types and screen resolutions.
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
What users can and can't do using the API 1. Retrieve policies appliable to the user
2. Register package keys of encrypted packages.
3. Upload encrypted packages to the cloud (Large file transfer)
4. Modify security properties of previously encrypted packages, including authorized recipient lists and classification
5. List previously registered package keys
6. Request package keys for encrypted package as a user, or on behalf of a user
7. Create user accounts, and simple self-help account management such as password resets and changes
8. Send encrypted message replies through external infrastructure
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Egress Email encryption and File Protection policies can be configured to meet your data handling requirements. Aspects which can be customised include:
- User onboarding policies
- Branding of notification emails
- Data loss prevention policies
- Security labels and restrictions
- Domains whitelists / blacklists
- Automated encryption based upon content
- Automated file transfer


Independence of resources Service performance is guaranteed due to the unique tenancy configuration for each customer.


Service usage metrics Yes
Metrics types A wide range of customisable reports on usage for both organisation, group and user based transactions
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported via the secure web interface.
Data export formats
  • CSV
  • Other
Other data export formats
  • PST
  • ZIP
Data import formats
  • CSV
  • Other
Other data import formats
  • PST
  • ZIP

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Service credits are required to be paid to Egress customers in the event that the Service Level Performance Measure falls below the Availability Target of 99.90% in a Service Period. Full details on how service credits are calculated and applied if the SLAs is not met are in the subscription agreement on Service Availability SLAs. The Service credit is a % of the monthly subscription fee, refunded to the customer.
Approach to resilience Available on request
Outage reporting A public dashboard and email alerts are available.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Access to management interfaces and support channels are restricted by both procedural and technical enforced security including infrastructure restrictions and privileged access management software.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 14/07/2014
What the ISO/IEC 27001 doesn’t cover Egress offices currently in scope - London HQ, Sheffield & Toronto.
New Egress offices to be in scope by end Q3 2019 - Amsterdam & Boston.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Trustwave
PCI DSS accreditation date 17/10/2018
What the PCI DSS doesn’t cover Only online billing (via Paypal) through the Egress website is covered.
Other security certifications Yes
Any other security certifications
  • NCSC Commercial Product Assurance (CPA)
  • NCSC Pan Government Accreditation (PGA)
  • Common Criteria
  • Cyber Essentials Plus
  • FIPS 140-2

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Egress are ISO27001 certified, with a mature ISMS comprised of relevant, adhered-to policies & procedures (P&P) by all staff. Egress’ ISMS Management Team meet regularly to ensure all P&P remain relevant & are feasible for all departments. All P&P are maintained on an internal Egress Secure Workspace, accessible by all staff (& audited as to who has accessed, downloaded etc. which policies). Egress also run a Security Awareness Programme that includes monthly testing of all staff’s company P&P knowledge.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Egress service model is ITIL v3 compliant and has defined processes and procedures for Change and Configuration Management. The Service Management team are responsible for the coordianting and scheduling of changes.
Configuration Management is managed by automation tools that track the states of desired configurations and report on deviations, in addition with audit logs.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Egress conduct quarterly penetration tests with external providers, plus whenever there is a major change to the network or a significant information security incident.Security threats are assessed via alerts from security bulletins from a wide range of vendors as well as independent information security providers. System and software patches are usually applied within two days of being available. Depending on the severity, patches may be applied quicker. The Egress Change Control Process includes steps to ensure that security impact of changes is considered. The roll-back procedure ensures that service is not adversely impacted by a change.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Egress has a full Security Incident and Event Monitoring (SIEM) service that caputures all the logs from the components in the infrastructure and proactively monitors them to provide realtime alerts to the Operations team.
Incidents are responded to based on te defined severity.
Incident management type Supplier-defined controls
Incident management approach A Security incident is reported to Customer Services channels (via telephone, email, logging a ticket or online chat). A Security Incident is then passed to the Operational Security team to assess the impact and of the incident and engineer resource is engaged to investigate if a breach has occurred and take appropriate action.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £25 to £70 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Egress Email and File Protection is free to use in the following scenarios:
- When replying or initiating secure messages to a paying subscriber of the service.
- Free users also receive 25 credits to use when messaging anyone, not just paying subscribers.
Link to free trial To sign up as a free user of the service: To download the free desktop and mobile apps:

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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