Careerbuilder's Applicant Tracking System provides all the tools you need to attract quality talent and run internal recruitment processes – in one simple platform.
Post jobs to external sites quickly. Source candidates with semantic search.
Simplify application management with our easy workflow.
Measure your recruiting efforts with real-time reports.
- Full career site with built in SEO and remarketing processes.
- Job distribution tool by Broadbean connects to 7.000 jobsites globally.
- One search tool that brings together all applicants,
- Configurable workflow and hiring manager access.
- Automated CRM.
- Full data reporting module.
- Increases the number of applicants through SEO and retargeting.
- Fast distribution of jobs in various media and accurate tracking.
- Allows searching of candidates, employee referrals and talent pool.
- Allows communication of hiring team and customised candidate management.
- Automation of repeating communication actions like rejections or invites.
- Allows you to build custom reports on the fly.
£10800 per unit per year
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Email or online ticketing support||Email or online ticketing|
|Support response times||During working hours our SLA is 1 working day for questions and 4 hours to critical business issues, during weekends we only provide critical support through on call pager duty.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||We provide each client with access to a client portal that allows them to place support tickets and monitor their progress directly with our technical support team. On call support is available during working hours through our Customer Service line. Premium clients that pay more than 18k on an annual basis have access to a Customer Success Manager during working hours for any type of question or request. SLAs are provided depending on the criticality of each issue and support cost are fully incorporated in license costs, there are no add-on support costs.|
|Support available to third parties||Yes|
Onboarding and offboarding
We provide a Project Manager and complete implementation documentation and workbook, the whole implementation process is a step by step process that the Project Manager goes through with the client.
There are onlive learning sessions and training but we also provide as part of the implementation live remote training. Our Project Manager is responsible to stage calls and meetings with the client to progress, report and even stay with the client for 60 more days post implementation to make sure the client is fully opearational in using the service.
|End-of-contract data extraction||
We provide web services and full export options in XML format.
Its a contractual clause for us to offer the data in an easy to use format for the client to be able to use the data as he/she pleases after contract end.
|End-of-contract process||Full XML export and public APIs are available at no cost at the end of the contract. We have other easy to use capabilities to export data in CSV formats as well. We do not charge additional costs for export of data unless the client requires something completely out of scope.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The recruiter management backend is not fully mobile optimised so there are specific elements of the applications that will appear in small letters or not in optimal design for a mobile device. All the front-end careersite features for applicants are fully mobile optimised.|
|Accessibility standards||None or don’t know|
|Description of accessibility||We are not complying to accessibility standards today.|
|What users can and can't do using the API||
Profilsoft web service is based on the REST model with additional details listed below, this can be used for client to get or feed our system with data around jobs, postings, candidate data or hiring data etc:
the web service uses exclusively the methods GET and POST :
- POST on a list: Adds a new element (exact implementation of the REST model)
- POST on a detail of an element: Modifies the element (the same as PUT)
- POST on a detail of an element with/ delete added to uri: Deletion *the same as DELETE)
Every request via the GET method in a “neutral” request (ie: causes no data modification).
We provide access to full API documentation online.
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||
During the implementation process we ask the clients their preferences in customising and configuring a range of options, customers development teams can also use the APIs available to integrate and customise the service according ot their needs.
In our process we allow customers to customise multiple elements, some examples are:
1. Requisition approval process. Who and how approves openings before being posted.
2. Recruitment/Hiring manager workflow, Which stages are included and what path can a candidate take in each stage, automation of communication messages can be employed as well.
3. Onboarding can be customised using an integration with Sertifi. What needs to happen once a candidate is moved in the Hire stage.
4. All applications and job description fields can be customised. Like locations, job categories and hierarchy, stages etc.
5. Reports can be fully customised.
Many other elements as well.
|Independence of resources||The system is hosted in the cloud so all users are using the same services, we provide SLA guarantess within the contract and we use AWS services in order to do load balancing and be avle to scale resources to demand.|
|Service usage metrics||Yes|
|Metrics types||There is a full reporting suite with Real-time dashboards, regular reports and a full custom report building function that gives access to all the tables and data withing the application. Also our team during implementation or support can build reports for the client.|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||
XML and CSV, XLS formats available.
Fully customised report module allows exporting of data.
Also APIs and webservices are available.
|Data export formats||
|Other data export formats||XML|
|Data import formats||
|Other data import formats||XML|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||Available upon request. Variable according to selected product configuration.|
|Approach to resilience||Available upon request.|
|Outage reporting||Email alerts.|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||Management and sales departments have no access to client systems, only customer support and technical support personell have clearly defined access rights that allow them to access clients systems and compliance training is offered on a yearly basis.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||We align ourselves with ISO/IEC 27001 but we have not completed the audit process yet.|
|Information security policies and processes||
CareerBuilder has defined, approved,published, and communicated to teammates a set of information security policies designed to govern and direct business practices so that information security objectives are met through the organization’s business practices. These information security policies address business strategy, compliance with regulations, legislation and contracts, as well as the current and projected information security landscape. The full suite of information security policies include policies that cover the following:
• Organization of Information Security
• Human Resources Security
• CareerBuilder Asset and Data Management Security
• Acceptable Use of CareerBuilder assets and data
• Access Control for CareerBuilder assets and data
• Cryptography Standards for data management
• Physical and Environmental Security of CareerBuilder infrastructure
• CareerBuilder Operational Security
• Communication and Information Transfer Security
• Secure Development and System Acquisition Security
• Supplier and Vendor Relationship Security
• Information Security aspects of Business Continuity and Incident Response Management
• Information Security Compliance
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||CareerBuilder shall document and enforce formal change control procedures through change management policies defined by the relevant operating group or business unit to ensure the integrity of systems and applications throughout the entire development lifecycle. The introduction of new systems and major changes to existing systems shall follow the same process for documentation, specification, testing, quality control, and managed implementation. A Software Version Control Standard shall be implemented to standardize the above process. CareerBuilder should perform security functionality testing during software development.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||All CareerBuilder networked roduction systems must have a process for regularly reviewing and installing all newly released systems software patches, bug fixes, and upgrades. Technology owners in charge of every production information system at CareerBuilder must establish a time period approved by management for the non-‐emergency periodic installation of patches, fixes, and upgrades to software. Vendor-‐supplied software patches, fixes, and updates should not be installed on any CareerBuilder production system unless they have first been tested in a development environment. Systems Critical patches shall be tested and applied within 30 days.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||There are multiple audit processes internal and we also employ external monitoring. There is an incident response management plan that is activated once an incident is identified and an incident manager is appointed. Once criticality of issue is identified there are specific timed restrictios to follow up.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||There is a standard incident response plan and we have a Risk & Compliance Department team email, pager and hotline that allows us to report any incident. Incident reporting is provided internally and externally (e.g to ICO) if certain conditions are met.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£10800 per unit per year|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|