Digital Space Cloud Services Limited

Digtial Space Cloud Solution Brokerage & Implementation

Arcus can broker and supply services from a wide range of Cloud service providers operating across the infrastructure, software, platform, storage and desktop as a service spectrum. We will identify, negotiate and contract on your behalf, allowing you to procure any Cloud solution via the G-Cloud framework.

Features

  • Full creation of business case and benefit realisation
  • Access any Cloud technology within or outside G-Cloud
  • Choose the best vendor or vendors
  • Proven methodology and expertise in solution selection
  • Ability to handle exchange rate, tax, insurance, and pre-payment
  • Clear, transparent pricing
  • Multiple vendor offerings can work together
  • Architects and Developers who can bridge gaps

Benefits

  • Easily gain approval, procure with confidence
  • Use any SaaS, PaaS, IaaS, SaaS or DaaS provider
  • No need to compromise on innovation
  • Identify and avoid risks and get a better TCO
  • Complex transactions made simple
  • Budgetary predictability and risk mitigation
  • Complex partnerships made simple and cost-effective
  • Delivery of an integrated solution

Pricing

£750 a unit a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@digitalspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 3 0 2 0 2 9 5 5 0 4 6 6 7 4

Contact

Digital Space Cloud Services Limited Gary Beddow
Telephone: 01223 606877
Email: frameworks@digitalspace.co.uk

Planning

Planning service
Yes
How the planning service works
The Arcus team will work with you to understand your requirements, explore the market and negotiate the most appropriate commercial terms. This includes tackling issues such as contractual terms, capital / revenue splits, foreign currency risk, VAT and other taxes. We are equally happy to offer this service to those organisations that already have technologies in mind as well as to those that are at the start of their investigations. We can provide extra insurance where required too.

In addition, we offer a range of architecture and deployment / implementation services for those customers wanting more support with integrating and implementing these technologies.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We typically train small numbers of your staff on-site or remotely who then train others.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Typical project comprises the following stages:
1. Work with you to perform an options analysis and choose an appropriate vendor or set of vendors
2. Write a business case, run a mini-competition, or create a full justification on your behalf (SFIA rates will apply)
3. Negotiate for you and combine the vendor offerings into a complete solution (SFIA rates will apply)
4. Contract with the third parties on your behalf
5. Resell the complete solution to you, passing on terms and obligations to all relevant third parties.
This means that we act as a single point of contact and escalation in return for our fee. In its simplest form, Arcus Cloud Brokerage is a "Managed Services" wrap around a provider that has been selected independently. We can take care of all commercial aspects of the business. There are two other features that make our Cloud Brokerage Service unique:
1. Our expertise is especially strong around integration and migration challenges
2. We understand the pricing schemes of each provider, as well as their long term consequences. Thus we can advise you how to save money.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We are infrastructure and integration experts and hold thre ISO accreditations including ISO9001, the quality assurance standard. We have a lot of experience in designing and running performance testing environments in central government and can use this with our quality assurance experience to design and run testing to meet your needs.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide support for the Amazon Web Services (AWS) platform, for customer infrastructure that runs on it and for our own and third-party products. We have been accredited as an AWS Managed Service Partner for several years and scored 1000/1000 in our last on-site audit. We have a very experienced, security cleared team and we run a 24/7 rules-based monitoring system that helps us to track and resolve incidents before they affect services. Our support service includes free, secure access to our monitoring portal which allows you to view near real-time data on your infrastructure, run reports and directly control certain activities via a point and click interface.

Service scope

Service constraints
Since this service allows you to select any software or service that can be delivered on the Cloud, we will need to discuss with you whether we can provide support and what that service will entail, prior to implementing the solution. Note that we do not require you to buy support from us in order to use this service. We always deliver support remotely.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Initial response is based on the priority of the request:
Critical: 10 minutes
High: 30 minutes
Medium: 30 minutes
Low: 1 day
Support is provided during UK working hours unless you purchase our 24/7 Critical Incident Cover.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
We provide 3 levels of support:
1: Infrastructure only
2: Infrastructure & Operating System
3: Advanced (includes special security and more integrated working with your team)
24/7 Critical Incident Cover as an add-on to any of the above levels.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Amazon Web Services (AWS) & others as required

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£750 a unit a month
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@digitalspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.