Akhter Computers PLC

Akhter Computers - Acronis Files Cloud (per user)

Designed exclusively with its enhanced security and data protection features that work on any device – be it desktop PC, tablet or mobile. Securely store files and access them at any time with the ability to edit or comment on files directly.

Features

  • Sync, share and access from any device (web, desktop, mobile)
  • Edit or comment on office files directly in mobile app
  • Full support for MS Office mobile apps
  • Create public links (with file expiration)

Benefits

  • Easy to set up, deploy and manage
  • Easy-To-Use Interface
  • Powerful Files Annotation
  • Enterprise-Grade Audit Trail & Versioning
  • Industries Strongest Security

Pricing

£1.05 to £3250.00 per user per month

Service documents

Framework

G-Cloud 11

Service ID

5 3 0 2 0 0 1 0 3 7 8 2 5 6 9

Contact

Akhter Computers PLC

Latifa Hamdan

01279 821200

ccsales@akhter.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
None
System requirements
https://cloudmarket.com/acronis-files-cloud/

User support

Email or online ticketing support
Yes, at extra cost
Support response times
We will acknowledge any correspondence within 1 to 24 hours Monday – Friday 9AM to 6PM. We will respond to all correspondence quickly as possible; We will guarantee a response within 24 working hours. Weekend support and 24/7 support is available case to case upon request.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Akhter offer three different server models Gold Support-Telephonic and remote support of up to 2 applications(Azure, Office ,Acronis).
9 to 5 Monday to Friday Bronze Support-Telephonic and remote support for all applications and workstation.
9 to 5 Monday to Friday Silver Support-Telephonic and remote support for all applications and workstation.
24/7 Managed Gold Support - Full managed services, All network objects including cloud services Azure, Office 365 etc.24/7 Provide a technical account manager and cloud support engineer.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online training, or user documentation.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
http://www.acronis.com/en-gb/resource-center/resource/how-to-restore-individual-files/
End-of-contract process
The contract will continue after its minimum period for a further 12 months, unless and until terminated by either party hereto giving at least three month’s notice in writing by Recorded Delivery post to the other, expiring at the end of the original minimum period or on any subsequent 12 month anniversary thereafter.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
http://www.acronis.com/en-us/blog/posts/easiest-way-back-iphone-and-android-devices
Service interface
No
API
Yes
What users can and can't do using the API
https://cloudmarket.com/acronis-files-cloud/
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
https://cloudmarket.com/acronis-files-cloud/

Scaling

Independence of resources
https://cloudmarket.com/acronis-files-cloud/

Analytics

Service usage metrics
Yes
Metrics types
https://cloudmarket.com/acronis-files-cloud/
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Acronis

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
http://www.acronis.com/en-gb/resource-center/resource/how-to-restore-individual-files/
Data export formats
CSV
Data import formats
Other
Other data import formats
Blob object based

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
On Request
Approach to resilience
https://cloudmarket.com/acronis-files-cloud/
Outage reporting
Email and Dashboard alerts
http://www.acronis.com/en-gb/resource-center/resource/business-continuity-plan/

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
On Request
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
30/08/2008
What the ISO/IEC 27001 doesn’t cover
https://cloudmarket.com/acronis-files-cloud/
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essential Plus

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essential Plus
Information security policies and processes
http://www.acronis.com/en-gb/cloud/data-centers/

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
https://kb.acronis.com/content/8808
Vulnerability management type
Undisclosed
Vulnerability management approach
On Request
Protective monitoring type
Undisclosed
Protective monitoring approach
On Request
Incident management type
Undisclosed
Incident management approach
On Request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.05 to £3250.00 per user per month
Discount for educational organisations
No
Free trial available
No

Service documents

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