Triad Group Plc

Triad Cloud Support Services

Triad will help buyers set up and maintain their cloud hosting and software. We will support organisations through all stages of planning, design and deployment. We will also provide on-going support to maintain systems and the cloud environment. The service embeds good planning; best practice and learning and adaptability.

Features

  • Solution planning, deployment and support, using toolsets such as LiveTiles
  • Communication planning and support using toolsets such as Atlassian
  • Impact assessment, risk assessment and risk mitigation
  • Experience with cloud adoption and cloud migration
  • Designer and evaluator of cloud solutions (IaaS/PaaS/SaaS), including NFRs
  • Ensure solutions are rightsized with elasticity to expand and contract
  • Supports alignment of IT with business needs and priorities
  • Maintenance support for systems and environment, including Azure support
  • Application packaging, testing and quality assurance
  • Identify best practice and learning needs

Benefits

  • Independent and objective view of Cloud options, including GDS compliance
  • Reliable, durable, performant, consistent and available cloud services
  • Low risk transition and implementation
  • Continuous improvement
  • Compliance with ITIL best practice and ServiceNow
  • Robust change control processes to minimise risk
  • AWS, Azure cloud, O365, Google, SharePoint, MarkLogic, Heroku, Windows 10
  • Focuses on the business benefit not the technology
  • Highly proactive risk management to avoid delays and project failures
  • Understand how Cloud-based decisions align to your technology strategy

Pricing

£475 per person per day

Service documents

G-Cloud 10

529958977594784

Triad Group Plc

Adrian Leer

+44 (0) 1908 278450

gcloud@triad.co.uk

Planning

Planning
Planning service Yes
How the planning service works Triad will review your architecture and operating environment and assess the optimal cloud solution for your business needs. Triad will help you design the solution; plan migration and transition of your operating environment and data; project manage the changes and plan new services, putting in place governance, tools and techniques; develop continuity plans suitable for your cloud based services.
Changes associated with cloud-based services can have a significant impact on the wider organisation. Triad will advise leaders and senior managers to help identify the critical areas, which we will address during these change processes, with insights drawn from our vast experience of similar scenarios. Triad will review how you conduct your business; look at your drivers and motivations, such as reducing waste and realising savings; and identify business changes and cloud services that deliver maximum benefit within your constraints. We articulate where you are, where you want to be, how to get there.
Triad will help you pick the most appropriate Cloud services for your requirements. We compare different services from a business and technical perspective with a focus on the value they deliver. We explore the benefits and trade-offs to consider when incorporating them into your solution landscape.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Triad will help you design a technical set-up and migration strategy to deliver the transition to cloud services that you require. The service will ensure successful migrations and deployments by impact and risk assessing changes so that they are fully understood and risks are mitigated; quality assuring solutions.

Triad will assess your current operating environment and identify where savings, can be realised and improvements made by transitioning legacy applications and data to the cloud (or Cloud to Cloud). We will design and implement a road map to re-host, repurpose or replace your applications with cloud alternatives. You receive practical advice and guidance on the most achievable way to embrace Cloud services whilst improving the IT service delivered based on understanding user needs.

Triad's service will ensure that your solutions are deployed to the Cloud with confidence. Our service ensures successful deployments by impact and risk assessing changes so that they are fully understood and risks are mitigated; quality assuring solutions; planning for and communicating change so that staff are aware and trained.

Experience in a diverse range of cloud technologies: AWS, Azure, Google, Heroku, UKCloud, O365, SharePoint Online, MarkLogic, Atlassian Suite, ServiceNow and many more.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Triad is certified to ISO9001:2008 for the provision of IT consultancy services.

Triad's testing services ensure successful deployments by impact and risk assessing changes so that they are fully understood and risks are mitigated; quality assuring solutions; planning for and communicating change so that staff are aware and trained. Our services are suitable for testing digital by default, cloud or software assurance.

Triad provides/facilitates the following quality assurance services to test that cloud solutions realise the client's functional and non-functional requirements and thereby meet the needs of users and the business:

• Unit Testing, API Testing, Integration Testing and System Testing
• User Acceptance Testing (UAT)
• A/B User Experience Testing
• Performance Testing, Load Testing and Stress Testing
• Usage and Performance monitoring

We use a variety of test management tools, such as Mercury and Quality Centre, and test automation tools, such as Selenium, Cucumber, Maven, QTP plus others. These are often incorporated into a Continuous Delivery pipeline.

Triad also has two User Experience Laboratories at clients disposal.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Triad's Cloud Support service puts in place governance, tools, and techniques and provides comprehensive in-service application support and maintenance. Our service includes implementation of patches, continuous improvement, defect investigation and resolution, application monitoring, preventative maintenance, service desk support. New processes will embrace transparency, collaboration, automation, monitoring and continuous improvement.

Compliance with ITIL best practice and ServiceNow.

Experience in a diverse range of cloud technologies: AWS, Azure, Google, Heroku, UKCloud, O365, SharePoint Online, MarkLogic, Atlassian Suite and many more.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 30 mins between Mon-Fri 9-5, on weekends/bank holidays we will get back to you the next working day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Triad provide a range of tailored service packages which we deploy according to the needs of the client. We recognise that one size does not fit all and work with our clients to make sure the support levels are reflective of the client's needs.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £475 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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