Gradian Systems Ltd

Valimail Defend- Protect employees from Phishing attacks

Valimail Defend protects employees by controlling who is allowed to send an email into your organisation's O365 or G Suite environment. By default, all email from untrusted senders is blocked. Only senders whose identities can be established as trustworthy (and who are permitted by your policy controls) reach the inbox.

Features

• Protects employees from (BEC) phishing and malicious attacks
• Blocks inbound email from fraudulent domains
• Only allows mail delivery from known, trusted domains and contacts
• Synchronises the organisation's list of trusted ‘open signup’ contacts
• Granular controls based on roles and risk appetite
• Automated updates for new unknown, untrusted, and trusted domain
• Standalone protection with built-in content filters for O365 and G-Suite
• Complements all popular SEG

Benefits

• Stops phishing attacks
• One-click integration with O365 and G Suite
• Zero-trust, identity-based inbox protection
• Simple policy configurations
• Catches what existing solutions miss
• Detailed reporting

£11,250.00 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ciaran.orourke@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

529647545182549

Contact

Ciaran O'Rourke
07770 377 936
ciaran.orourke@gradian.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: None.
• Cloud deployment model: Community cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please see Gradian Support Guide attached.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Please see Gradian Support Guide attached.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Our on boarding team provides configuration and support.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: N/A
• End-of-contract process: N/A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference
• Service interface: Yes
• Description of service interface: Web Browser interface
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Through a secure HTTP connection.
• API: No
• Customisation available: No

Scaling

• Independence of resources: N/A

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Valimail

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: N/A
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.9% Availability
• Approach to resilience: Defend Platform is setup as HA on AWS.
• Outage reporting: Valimail will contact the email address provided by the customer to advise of outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Through RBAC.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC2 Type 2
  • US FedRAMP

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: SSAE-18, SOC2 Type2, Privacy Shield and FedRAMP compliance

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability scans are done on a regular cadence as well as part of any change. Scans result in either a logged notification of success, or a triggered alert. If the software build or vulnerability scan alerts, the action in question is stopped until it can be reviewed and investigated. This prevents any code based vulnerabilities from reaching the staging or production environments.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: All systems are monitored and logged. All code libraries are rigorously scanned on a continuous basis. Any Zero Day bugs are patched immediately or as soon as a patch is available. CVE are verified continuously by scanning code in our repositories for vulnerabilities and ClamAV for viruses.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incidents can be reported from systems or any individual. Incidents generate a ticket in our system of record, and are triaged to determine severity (if required). Key groups are alerted, and a record of actions begins. Depending on the type of incident a response plan is initiated, providing procedures for investigation, preservation, notifications, and forensics.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

• Price: £11,250.00 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Please contact us for details of free trial.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ciaran.orourke@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.