tillr

Leisure Contract Monitoring

A customisable online tool for councils to manage leisure contract monitoring activities including inspections, benchmarking, automated task allocation, resolution monitoring, management reporting and condition surveys. A single source of truth for the performance of one of the council's largest contracts, ensuring value for money as per the procurement framework guidelines.

Features

  • Real-time reporting
  • Remote access
  • Mobile usage
  • Automated task allocation
  • Role based access control
  • Offline capability
  • Bespoke form templates
  • In line attachments
  • Custom modules
  • Third-party contractor licensed access

Benefits

  • Distributed team collaboration
  • Multiple facility monitoring
  • Real-time email alerts, notifications and reminders on tasks
  • Interactive task reports and analytics
  • Access anytime, anywhere on any mobile device
  • Unlimited file uploads and storage
  • Unlimited user licences
  • Admin controlled user permissions
  • Customisable homepage content and dashboards
  • Automatic generation of tasks based on contract SLAs

Pricing

£0 to £1,500 a unit a year

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

5 2 9 2 7 2 2 9 5 2 8 6 1 7 2

Contact

tillr

Paul Romer-Ormiston

020 7993 5858

gcloud@tillr.io

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Not available via Internet Explorer 10 or below
System requirements
If using Internet Explorer, must be version 11 or above

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours during UK office hours
Monday to Friday
09:00-17:30
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Dedicated account manager
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training delivered by a dedicated account manager. Video tutorials available. Online demonstrations of existing accounts.
Service documentation
No
End-of-contract data extraction
We will provide the buyer with a copy of their data in CSV format on request
End-of-contract process
Access to the buyer's account will be suspended 24 hours after the contract expiration date. The buyer's data will be held for 30 days after contract expiration date and is available on request at no extra cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Bespoke compliance modules. Bespoke homepage content. Bespoke form templates. Bespoke report templates/dashboards. Automated business rules and workflow. Notification and task reminder preferences. Role-based access controls. All customisation is done by the supplier.

Scaling

Independence of resources
Tillr uses an elastic provisioning in a Microsoft Azure environment, meaning our architecture expands and collapses to match demand. The Progressive Web App is also developed to be extremely lightweight, meaning that despite demand on the servers, there will be no visible or measurable impact on latency against normal usage periods.

Analytics

Service usage metrics
Yes
Metrics types
User activity reporting templates available on request
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Via download buttons in all report templates
Data export formats
  • CSV
  • Other
Other data export formats
  • Pdf
  • Xlsx
Data import formats
Other
Other data import formats
Not possible

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.999% uptime, as per Microsoft Azure public cloud service agreement
Approach to resilience
Available on request as per Microsoft Azure public cloud service agreement
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Role-based access control. Adminstrator privileges.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
As per Cyber Essentials best practice guidelines

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available on request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
As per Cyber Essentials best practice guidelines
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
As per Cyber Essentials best practice guidelines
Incident management type
Supplier-defined controls
Incident management approach
As per Cyber Essentials best practice guidelines

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0 to £1,500 a unit a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Full access 30-days

Service documents

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