Capito Professional Cloud Services

Capito offers an end-to-end service that assists develop Cloud strategy/roadmaps, designing/implementing & transition plans, to Cloud maintenance/support. Our experience lies in helping clients determine their best Cloud strategy by tailoring to specific requirements to meet business objectives/goals. Capito’s managed cloud services enable organisations to flex, grow and transform.


  • Cloud Strategy / Roadmap Development
  • Business and Technology Readiness Assessment
  • Transformation Projects, Cloud Architecture and Design
  • Office 365 POC & Pilot Projects
  • Migration Planning and Preparation
  • Microsoft Exchange and Lotus Notes migration to Office 365
  • Active Directory synchronisation and ADFS setup for Single Sign-on
  • SharePoint Online migration, customisation and best practices
  • Disaster Recovery Services
  • All associated Cloud security services


  • Full range of strategic management, leadership and technical skills
  • Cloud offering supporting business based outcomes
  • Delivered by Microsoft accredited professionals, based on Microsoft best practices
  • Clear Roadmap to transisiton from on-premises to cloud offering
  • Structured approach
  • Defined outcomes or Time and Materials
  • Clear Roadmap to transisiton from on-premises to cloud offering
  • Strong vendor relationships to maintain expertise and knowledge
  • Modernisation of Legacy Estates
  • Vendor agnostic services with multiple partner competencies


£10 to £100 a unit a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 12

Service ID

5 2 8 4 8 5 6 6 0 6 1 2 4 5 2


Capito Rachael Millar
Telephone: 01506 460 300


Planning service
How the planning service works
Moving to the cloud can be complex and many find they do not have the knowledge and expertise they need to get started. Capito helps organisations to develop a comprehensive cloud strategy with our Cloud Enablement Assessment

As part of our Cloud Enablement Assessment we give you access to Capito’s proprietary best practices and expertise from cloud experts who understand both cloud and traditional IT. You’ll collaborate with Capito’s professionals to assess your current environment.

Your Strategic Cloud Roadmap is unique to your organisations requirements. We focus on understanding your current business and technical state to match your needs to the appropriate platform, whether that is a Private, Public or Hybrid Cloud.

Our Cloud Enablement Assessment begins with interviews with the senior management team and key IT personnel. Followed by a review of your environment. Based on the assessment, Capito’s experts do a deep dive discovery of your current IT estate and infrastructure and deliver a strategic cloud road-map.

Deep dive investigation of current IT estate, security, and governance
Total Cost of Ownership (TCO) and Return on Investment (ROI) Assessment
Design Cloud Migration Plan
Planning service works with specific services


Training service provided
How the training service works
End User Training will be provided on a one to one or one to may basis depending on customer requirements
Training is tied to specific services
Services the training service works with
  • Microsoft Office 365
  • Windows 10

Setup and migration

Setup or migration service available
How the setup or migration service works
Capito cloud experts will work closely with you to design the best roadmap to support your digital and cloud transformation.
Capito will assist your teams to embrace any necessary new skills and processes you need adapt to new digital products and ways of working.
Capito will support your projects through expert delivery management to help you achieve your digital and cloud transformation goals.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Capito is a fully certified ISO/IEC 27001:2013, ISO 9001:2008, Prince II and ITIL practitioner. We will use our certified ISO/IEC 27001:2013 Security and ISO 9001:2015 Quality procedures, ITIL framework and Prince II project management methodologies for this requirement.

Security testing

Security services
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Security testing certifications
  • Cyber Scheme

Ongoing support

Ongoing support service
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Capito Service Desk provides support for Windows 10, Office 365 and Azure.

Service scope

Service constraints
No Constraints

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Support response times

Depending on the priority allocated to the questions/incident we will respond within a pre-defined SLA as per our service catalogue.
User can manage status and priority of support tickets

Online ticketing support accessibility

WCAG 2.1 AA or EN 301 549
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Support levels
Our support teams are available 24/7 to respond to alerts, take calls, make decisions and act to ensure that your services are operating effectively every second of the day.

The support desk is accredited to ISO20000-2011 and ISO27001-2013 standards and brings together our technical operations staff employed to cover everything with a guaranteed qualified engineering response within 15 minutes of notice.

Effective Account Management plays a central and fundamental part in the successful delivery of services to Capito’s customers. Capito has a unique account management structure that consists of:

• Business Development Manager
• Account Manager
• Internal Account Manager
• Pre-Sales
• Sales Support
• Bid Management
• Service Deliver Manager

The Capito structure allows for good management, with no single point of failure and frequent customer contact.


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, VMware, NetApp, Azure, IGEL, HPE, Pure Storage, Veeam, Citrix

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)


£10 to £100 a unit a month
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.