Tricostar Software Ltd

Timebase 247 - Time Recording from Tricostar

Timebase 247 is time and resource software. It is comprehensive, easy-to-use, with granular security, 100% web-based application giving service professionals the freedom to record their time electronically. Can be linked to payroll and HR systems. Time can be recorded using smart phones, laptops and PCs. Available on cloud or in-house.

Features

  • Provides real time, retrospective and spreadsheet time entry formats
  • Full client and management reporting
  • Highly granular security model allows separate "firewalled" departments
  • Records Chargeable, Non chargeable, Fixed Fee and Budget Options
  • Desktop, Smartphone and Mobile friendly
  • Expense recording
  • Can be customised to specific client requirements
  • Automated, time scheduled reporting can be implemented
  • Administrators can create own reports using wizard driven interface
  • Link to Payroll and/or HR systems

Benefits

  • Intuitive and easy to use
  • Minimal training requirement
  • Time recording on the move
  • More reliable and less expensive than manual systems
  • Helps users accessing the same or multiple projects collaborate
  • Different ways to record time provide flexibility in recording
  • A true shared service application saving on implementation costs
  • 25 + years of use in government

Pricing

£1.75 to £6.00 per user per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

5 2 8 3 8 1 8 8 0 5 2 2 2 8 7

Contact

Tricostar Software Ltd

James Lawler

0333 220 5081

james.lawler@tricostar.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Tricostar Case Management - a shared service software solution for case management for both legal and other departments. It includes CRM, marketing, complaints management, court and document bundling, electronic case management, knowledge management based around Sage CRM . Available as an in house option.
Cloud deployment model
Private cloud
Service constraints
None
System requirements
Recent version of browser to be used required

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Subject to client SLA
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our standard support service provides for responses to bugs or system failure. We have a standard SLA which allows for a response from 1- 8 hours subject to severity. Our premium service is more wide ranging and operates to the same SLA. Our support service as standard operates between 8.30am to 5.30pm - UK business days and excludes public holidays and weekends.

Standard is included in licence cost
Premium is based on numbers of users
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide consultancy, both onsite and online training and documentation as well as implementation services, for example assisting clients in linking internal Active Directory or setting up internal reporting engines. Some of these services are chargeable extras
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
How - depends on the volume of data required. Can be either using the reporting tools or we can create a data download, which would be chargeable
End-of-contract process
Any services provided by Tricostar at the request of the client at the end of a contract are chargeable.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Sizing is automatic.
The mobile element focuses on time data recording and specific user reporting data.

The desktop service provides the full application features
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Tricostar only, can customise the application based on client requirements

Scaling

Independence of resources
We use Azure Elastic Pools within Azure using the Azure DTU measurement tool to measure that combines CPU, memory and I/O values.

Analytics

Service usage metrics
Yes
Metrics types
We can provide the metrics provided to us via the Azure Dashboard we utilise that manages and reports on utilisation
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There is a reporting wizard that exports data in .csv and Excel
Data export formats
  • CSV
  • Other
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • PDF
  • Word

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Additional services can be purchased on Azure for - for example - end to end data encryption, client side encryption etc
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Azure guarantee that Apps running in a customer subscription will be available 99.95% of the time
Service Credit
Monthly Uptime Percentage
Service Credit < 99.95% is 10%: < 99% is 25%

For full SLA see:
https://azure.microsoft.com/en-us/support/legal/sla/app-service/v1_4/
Approach to resilience
Regional pairs are enabled by default in Windows Azure Storage, helping to ensue that applications are resilient during datacenter failures. In regional pairing, Azure asynchronously replicates data from a primary location to a secondary location within the same region. An Azure region is an area within a geography containing one or more datacenters.

https://gallery.technet.microsoft.com/14-Cloud-Security-Controls-670292c1
Outage reporting
We receive information from Azure via our Dashboard and pass information to our clients via email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Azure Active Directory is a cloud based directory and identity management system.
It is a Platform as a Service (PaaS) Offering and facilitates a lot of different functionality, some of which are
• Single-Sign-On across multiple applications in Software-as-a-Service (SaaS) offerings
• Multi-Factor Authentication (Optional extra)
• Role-based access control (RBAC)
• Device Registration

The software has its own user security layer with levels of access (Global Administrator, Team Administrator, User).
Access restrictions in management interfaces and support channels
• Group Policy for managing users and computers
• Does not have Organizational Units. It is a flat organizational structure
• There are no forests or trusts. Federation is used to allow outside of boundary authentication and authorization
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
24/04/2019
What the ISO/IEC 27001 doesn’t cover
Nothing
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
20/06/2017
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
Any system not hosted on Microsoft Azure.
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Tricostar has procedures and monitoring in place that follows the the SEC440: Critical Security Controls: Planning, Implementing, and Auditing
Information security policies and processes
Scheduled review security controls and reporting within the team and to management of results.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All software is version controlled within a repository for distributed version control and source code management.

Test cycles include System, Unit, Integration and OWASP check list
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
A number of methods are used to monitor and assess threats:
1. Alert notifications are sent by Azure to our support team where irregular activity has been detected e.g. unusual IP address -
2. Unusual activity is immediately investigated and verified as a threat or a known location and blocked or permitted
3. Security patches are automatically applied by Azure
4. Azure provides information regarding unknown IP addresses
5. Failed access attempts are tracked by the software and alerted to the support team where an unusual number of attempts are detected
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
A number of methods are used to monitor and assess threats:
1. Audit trail of IP addresses that have accessed the service are tracked and checked weekly by our support team unless Azure has sent an interim alert
2. User activity is tracked by the system in both database per user events and also in audit logs - checked weekly
3. Unusual activity is immediately investigated and verified as a threat or a known location and blocked or permitted
4. Immediate response on detection of issue
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident management is by the following workflow:
1. Detection and recording
2. Classification, initial support and communication to management & client
3. Investigation and initial diagnosis and communication to management & client
4. Resolution and Recovery and communication to management & client
5. Escalation if not resolved and communication to management & client
6. 7. Closure once incident has been deemed to have been resolved and communication to management & client

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.75 to £6.00 per user per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Users can after minimal training session have access to a system for up to 4 weeks with access to support desk for questions

Service documents

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