CloudCoCo Limited

WiFi Analytics (Purple WiFi)

Purple is a scalable, cloud-based guest WiFi software, offering users fast access through a form/social media login. Benefit from being able to collect contact details with real time analytical
insights, customer demographic data, location and movement in venue, plus engagement tools to send targeted communications to
staff and visitors

Features

  • Communicate with visitors in real-time
  • Reporting based on visitor, network, location, demographic
  • Cloud-based software
  • Works on any wireless hardware
  • Fully compliant and family friendly

Benefits

  • Integrate with your existing hardware
  • Collect valuable demographic and location data about visitors
  • Language responsive platform in 30+ languages
  • Redirect visitors based on demographic to valuable content

Pricing

£55 to £200 per licence per year

Service documents

G-Cloud 11

527735890943643

CloudCoCo Limited

Peter Nailer

03334559885

coco@cloudcoco.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints Service constraints Requires wifi network and internet connection
System requirements Purple supported wifi network and internet connectivity

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 5 minutes
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Low
Medium
High
Critical

As CloudCoCo we provide an Exec Sponsor, senior account owner and direct access to our CEO. Support pricing is based on specific conversation around hours needed, estimation on ticketing and amount of APs
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Intuitive design and training
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Via API/CSV
End-of-contract process Service stops with access to the portal removed

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Rendering of content
API Yes
What users can and can't do using the API Retrieve detailed reporting information, users cannot use the API to push information to Purple - restful
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Speak to CloudCoCo for further info on 0333 050 3990

Scaling

Scaling
Independence of resources Cloud-based Hyperscale design

Analytics

Analytics
Service usage metrics Yes
Metrics types Usage and SLA based metrics
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Purple WiFI

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach CSV
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.95%
Approach to resilience Multizone Replication on AWS
Outage reporting Portal Notification

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication Radius authentication by tokenised
Access restrictions in management interfaces and support channels Access restrictions in management interfaces and support channels Placed in secure VPC not accessible via internet
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Who accredited the ISO/IEC 27001 IRQAO
ISO/IEC 27001 accreditation date 17/12/2014
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes N/A

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach N/A
Vulnerability management type Supplier-defined controls
Vulnerability management approach N/A
Protective monitoring type Supplier-defined controls
Protective monitoring approach N/A
Incident management type Supplier-defined controls
Incident management approach N/A

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £55 to £200 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial All features of the Enterprise license, but limited to a maximum of 5 access points. No Purple tech support but a specialist from CloudCoCo and board level sponsorship of the trial for between 7 to 60 days
Link to free trial Mark@cloudcoco.co.uk

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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