CloudCoCo Limited

WiFi Analytics (Purple WiFi)

Purple is a scalable, cloud-based guest WiFi software, offering users fast access through a form/social media login. Benefit from being able to collect contact details with real time analytical
insights, customer demographic data, location and movement in venue, plus engagement tools to send targeted communications to
staff and visitors

Features

  • Communicate with visitors in real-time
  • Reporting based on visitor, network, location, demographic
  • Cloud-based software
  • Works on any wireless hardware
  • Fully compliant and family friendly

Benefits

  • Integrate with your existing hardware
  • Collect valuable demographic and location data about visitors
  • Language responsive platform in 30+ languages
  • Redirect visitors based on demographic to valuable content

Pricing

£55 to £200 per licence per year

Service documents

Framework

G-Cloud 11

Service ID

5 2 7 7 3 5 8 9 0 9 4 3 6 4 3

Contact

CloudCoCo Limited

Peter Nailer

03334559885

coco@cloudcoco.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Service constraints Requires wifi network and internet connection
System requirements
Purple supported wifi network and internet connectivity

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 5 minutes
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Low
Medium
High
Critical

As CloudCoCo we provide an Exec Sponsor, senior account owner and direct access to our CEO. Support pricing is based on specific conversation around hours needed, estimation on ticketing and amount of APs
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Intuitive design and training
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Via API/CSV
End-of-contract process
Service stops with access to the portal removed

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Rendering of content
Service interface
No
API
Yes
What users can and can't do using the API
Retrieve detailed reporting information, users cannot use the API to push information to Purple - restful
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Speak to CloudCoCo for further info on 0333 050 3990

Scaling

Independence of resources
Cloud-based Hyperscale design

Analytics

Service usage metrics
Yes
Metrics types
Usage and SLA based metrics
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Purple WiFI

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
CSV
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.95%
Approach to resilience
Multizone Replication on AWS
Outage reporting
Portal Notification

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Radius authentication by tokenised
Access restrictions in management interfaces and support channels
Access restrictions in management interfaces and support channels Placed in secure VPC not accessible via internet
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Who accredited the ISO/IEC 27001 IRQAO
ISO/IEC 27001 accreditation date
17/12/2014
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
N/A

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
N/A
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
N/A
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
N/A
Incident management type
Supplier-defined controls
Incident management approach
N/A

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Price
£55 to £200 per licence per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
All features of the Enterprise license, but limited to a maximum of 5 access points. No Purple tech support but a specialist from CloudCoCo and board level sponsorship of the trial for between 7 to 60 days
Link to free trial
Mark@cloudcoco.co.uk

Service documents

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