Open Answers Limited

OA Managed Cloud

OA Managed Cloud is a service offering that provides capabilities that ensure a successful cloud implementation: Architecture, Best Practice Design, Setup, Customisation, Continuous Integration, Security, Monitoring, Operations and Support.

Features

  • Cloud platform design/implementation e.g. AWS, Azure, UKCloud
  • Highly experienced in open source and proprietary technologies
  • Bundled framework of tools and utilities to accelerate delivery
  • Java, .Net, Node.js, PHP applications
  • PostgreSQL, MySQL, Neo4J, MongoDB, Oracle, SQL Server database management systems
  • Enhanced UKCloud Compute: Cross Domain, PSN connectivity, applications backups
  • Ongoing, support, monitoring, management, maintenance of platform and applications
  • Authorised partner: MuleSoft, UKCloud, Red Hat
  • Automated build/provisioning (Maven, Jenkins, Ansible, Puppet, Nexus, CI and DevOps)
  • Enhanced customised cross domain for binary data and APIs

Benefits

  • Fully managed secure cloud platforms from test to production
  • Accelerated delivery through repeatable, proven solutions and automation
  • High service levels through proactive monitoring and responsive support
  • Knowledge transfer to in-house development/support teams
  • Deliver cloud platforms and integration for 'OFFICIAL-SENSITIVE' data
  • Support with SLA, service management reporting, capacity management
  • Accredited Linux cloud implementations using cross domain security zone

Pricing

£650 to £1250 per person per day

Service documents

G-Cloud 11

527004732865994

Open Answers Limited

Ian Bellia

020 88646999

ian.bellia@openanswers.co.uk

Planning

Planning
Planning service Yes
How the planning service works Open Answers uses a repeatable approach to planning a successful platform implementation.

Planning services may typically include the following phases:
1. Preparation/scoping.
2. Discovery. Workshops covering i) an assessment of the customer's current capabilities, team structure, project backlog, governance and security; ii) technology assessment reviewing architecture goals, systems/data landscape, technology and connectivity inventory; iii) business objectives and value identification.
3. Requirements/Solution Development. Preparation of technology architecture proposal, proof of concepts.
4. Future Plan. Preparation of an implementation plan: milestones, costs and resources required for delivery.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Open Answers has extensive experience utilising a range of public and private cloud environments. We have templated and re-usable design templates, secure AWS, Azure and UKCloud images for development, build, test and production platforms.

Cloud platform setup may be accompanied by development and test setup and enablement supported by a software development "cookbook", continuous integration and deployment automation guided by re-usable assets provided to the customer.

Data migration activities can be supported to facilitate the movement of data to the cloud, or between clouds. E.g. allowing change of data persistence technologies to save costs.

For our cloud deployment service customers we act as a single point of contact, interfacing between customers, services providers and vendors as appropriate.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Open Answers setup services enable customers to implement quality assurance measures by scenario-based mock services, and BDD (e.g. Cucumber, Selenium) driven test scenarios.

The Open Answers team includes experts in Java-based performance engineering and performance test scenario planning/execution experience gained from the some of the UK's highest transaction volume ecommerce platforms.

Security testing

Security testing
Security services Yes
Security services type Security design

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Open Answers offers end to end application and cloud infrastructure support, provided as part of a fully managed service.

Support activities will typically include some or all of the following:
Event Management,
Incident Management,
Problem Management,
Deployments,
Test Support ,
Release Management ,
Backup/Recovery management ,
Vendor Management ,
Capacity Management

Service scope

Service scope
Service constraints There are no support constraints.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times System Down - 20 minutes, System Degraded - 40 minutes, System Operational - 1 hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Through the use of Internet accessible secure IM platforms such as Slack, Skype or Whatsapp, closed collaboration groups can be initiated for interaction with customer and support groups.
Web chat accessibility testing We have not undertaken any local testing on the above IM platforms currently utilised.
Support levels We provide a range of different support types :-

Service desk
Email
Phone
Live chat
Onsite

Our standard support hours are 6am to Midnight, 7 days a week (18x7). 24/7 support is available on request.

We provide a technical support account management function and can be responsible for engaging third party support activities and managing escalation processes. Due to the diverse and complex nature of the support provided which can any or all of the full technology stack deployed (Cloud, Network, OS, Database, Middleware, Application) costs are calculated using a model that the customer completes and mutually agreed, based on expected volumes.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold MuleSoft, UKCloud

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £650 to £1250 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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