Valueworks Limited

Professional Services

With specific expertise around social housing maintenance (planned, compliance and repairs), our procurement experts and consultants help you manage and control contracts more efficiently. Professional services include; project/change management, integration, procurement, VfM reviews, supply chain reviews and process/solution design services. Services relate to the use of Valueworks collaborate software platform.

Features

  • Reviews and analysis – contract/process/systems/spend/procurement
  • Options appraisals
  • Project and change management
  • Procurement and on-going procurement support
  • Process and solution design to facilitate collaborate software platform on-boarding
  • System integration
  • Value for money reviews
  • Commercial contract support and on-going contract management
  • Supply chain risk / business continuity strategy
  • Catalogue / van stock advice and control

Benefits

  • Comprehensive project management approach based on PRINCE2 methodology
  • Experts in spend and contract analysis, sourcing and process controls
  • Track record of delivering procurement savings, on average 20%
  • Sector experts operating exclusively within housing maintenance and construction
  • Independent
  • Know what good looks like (platform of 100+ landlords)
  • Support the delivery of VfM, supported by performance management data
  • Experience of working across multiple stakeholders
  • Knowledge transfer to upskill client team during project completion
  • Experienced commercial buyers specialising in procurement/negotiation/identification of savings

Pricing

£379 per person per day

Service documents

G-Cloud 9

526978305791316

Valueworks Limited

Patricia Conway

0161 870 2516

patricia.conway@valueworks.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements Internet browser access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Acknowledge receipt within 24 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels 8.00am - 5.00pm Monday to Thursday, 8.00am - 4.00pm Friday (excluding public holidays)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Consultancy (if required), implementation and training (customer, contractors and suppliers)
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Documents can be saved off to PDF, data can be extracted to excel/csv or text using reporting outputs.
End-of-contract process Users access downgraded to observer for access to data for period of 5 years.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Responsive design
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing None
API Yes
What users can and can't do using the API Access catalogues of products, submit delivery note confirmation, submit orders, download invoices
API documentation Yes
API documentation formats Other
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources Service level agreement

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach Secure containers, racks or cages
Physical access control
Assured by service provider assertion
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Reports accessible through service allow data to be extracted in Excel/csv & text
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 98%, assured by service provider assertion
Approach to resilience Available on request
Outage reporting A public dashboard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Use of role and permissions
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Available on request
Information security policies and processes Assured by service provider assertion where outside the boundaries of the organisation. Security policies controlled by CTO with board responsibility for Cyber Security.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Follows ticketed change management process, with promotion between environments.
Vulnerability management type Undisclosed
Vulnerability management approach External audit
Regular patching cadence
Application of up-to-date security tools
Threats monitored from security sites
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available on request
Incident management type Undisclosed
Incident management approach Support incidents reported to a Customer Success team who record issue, raising tickets for issues and escalate to an incident manager who will work with software engineers and infrastructure to achieve a resolution issuing regular updates through the Customer Success team.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £379 per person per day
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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