DataChain® - Work Management and Case Management Cloud Software Solution
DataChain® is AiM's complete and integrated collaborative work management tool, providing end-to-end straight-through processing capability for organisations that need control and management information over their a case- based operational process.
The tool is fully agnostic using APIs and modern protocols to integrate with systems that input and output data.
- Allows case management teams in multiple locations to work collaboratively.
- Inputs/outputs of work management process joined up on one system.
- Provides compliance, quality assurance checks, self-service portal, auto-routing of cases.
- Converged common ways of working against standards/policies.
- Safe and effective control of data and documents.
- Easy creation of workflows to aid performance.
- Supports inputs to create cases - emails, phonecalls, scanned correspondence.
- Multi-tenancy allows system to be run securely for different teams/organisations.
- Provides dashboards and analytic reports on workflow process
- Integrates with all functional databases for case management.
- Performance tracking features - SLAs/OLAs.
- Automation in workflows and service alerting to increase user productivity.
- Multi-tenant framework tool making sure teams only see their data.
- Operates in full robotic automation mode or with manual intervention.
- Workflows developed on system without cost of implementing new applications.
- User interface and navigation are designed to be intuitive.
- Improved efficiency and productivity.
- Dashboards and management reports to measure work-management metrics.