COFORGE U.K. LIMITED

AWS Cloud Managed Operations

AWS provides suite of compute, storage and other cloud services. Coforge's AWS Cloud Managed Service offers different levels of support for managing your AWS cloud platform. Coforge provides global 24x7 AWS cloud support services customised to client requirements through on-shore, near-shore and off-shore delivery models with shared and dedicated options.

Features

  • ITIL based framework
  • AWS Cloud strategy definition
  • Automated application of AWS Landing Zones
  • Governance services and client account management.
  • Cloud services support engineers covering compute, storage, databases,other services.
  • Experience across the major public Cloud and private Cloud platforms
  • Incident logging and tracking service with SLA and service targets.
  • AI based automation platform for operations and billing services.
  • Patch management.
  • 24*7 managed operations support service.

Benefits

  • Ensure service continuity with contingency and rollback plans.
  • Deliver an optimised and cost efficient AWS Cloud solution
  • Support from highly experienced cloud engineers.
  • Apply AWS best practices for cloud network infrastructure and security
  • Availibility and reliability in provision of mission critical enterprise services.
  • Incident and problem management using an automation and self-service platform.
  • Experience derived from service delivery to across multiple clients globally.

Pricing

£140 to £1,250 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ali.rahman@coforgetech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 2 5 6 6 4 0 6 0 7 3 9 7 3 7

Contact

COFORGE U.K. LIMITED Ali Rahman
Telephone: 07801573323
Email: ali.rahman@coforgetech.com

Planning

Planning service
Yes
How the planning service works
Our Cloud Strategy advisory links the business strategy and key business initiatives to define the right cloud deployment model and prioritize cloud services that can best benefit the organization.

Our method covers business model ,process, applications, data, and infrastructure. We take a full service view across infrastructure provisioniung and operations through to data , application development and API exposure on all Cloud service models (SAAS,PAAS,IAAS) and all delivery models from private to multi-cloud hybrid.

We define execution plan / roadmap to determine which workloads to migrate, modernise or transform and how they are implemented to ensure a smooth successful transition. Our reference architecture and accelerators leveraged from multiple Global Cloud implementations enable us to define the best approach for given workloads for the client and establish roadmap and migration plan deliver through an Agile process that minimises risk to the organisation.

A cloud governance model is an important part of the cloud strategy to reduce the risk and improve the time-to-market of new cloud based business services. We define Scaffolding and Cloud governance processes to enable optimal cost and subscription management, set standards and conventions and prepare the enterprise for managed Cloud growth.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
NIIT has a pool of certified architects and engineers and can deliver sessions on a specific Cloud provider. Training can be provided on a classroom base, or by embedding in a team for an agreed period.
Training is tied to specific services
Yes
Services the training service works with
  • Azure Cloud
  • AWS Cloud
  • Hybrid Cloud

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We follow our standard methodology which is based on Global best practice for each platform and uses an Agile approach to reduce the impact and risk from Cloud migration activities.

Our service start with an Automated and Manual discovery to capture the usage and technology profiles of the current estate during key execution periods. From discovery we are able to build a map of the target services required from the chosen Cloud platforms. Our 6R filtering process will drive the approach for migration to to the target.

Following Discovery we establish a foundation design and setup to organize networking common components and distinct and secure workloads. This applies the security and engineering best practices of the organisation to their platform on the Cloud.

For the migration of workloads we cluster workloads according to Cloud affinity and application dependency. These workgroups are
migrated using our migration tools in a factory process and handed over iteratively to our Cloud operations or the Client operations service. Our partnered migrations tools work across Cloud and are abale to perform physical to Cloud virtual migration , Virtual to Virtual migration and Cloud to Cloud migration.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
There are essentially 3 service models that drive different approaches for Cloud NIIT's UQality assurance and performance testing support driven by delivery model.

IAAS(Infrastructure-as-a-Service)
NIIT captures pre-Cloud profiles to enable performance and scalability testing for the target Cloud. NIIT uses monitoring and Cloud profiling tools to capture pre-migration usage and to run performance testing post migration.

NIIT performs verification tests that establish the functional state of the environment and consider common pitfalls encountered in IAAS migrations

Once migrated ,NIIT uses automated tooling for load and Application Performance Management (APM) .

NIIT performs scanning and probing testing of the environment from an independent security team.

For SAAS(Software-as-a-service) there is typically a gap between the on-premise environment and the Cloud which are tested follow standard test stages that would be expected in the on-premise lifecycle. This is a functional quality assurance offered by NIIT test services

NIIT provides test servics for modernised PAAS(Platform-as-a-service) components requiring test automation processes to form part of the lifecycle from unit testing through to deployment verification, performance and security testing. API based test execution across all test types and application management and testing automation tooling are integrated with CI/CD processes for effective testing of the eco-system.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
NIIT provides the NTRAN framework for managing the introduction of a new product or service and transitions all support services to our shared or dedicated service delivery. We provide a layered set of support SLA (Platinum , Gold, Silver, Bronze) which we customize to best fit the clients requirement and optimisation goals. Operational services cover the typical ITIL elements such as ; incident , problem resolution and monitoring but also incorporates automation and self-service features. We are able to offer 24 x 7 support as required and aligned security services.

Service scope

Service constraints
Constraints are specific to the client requirements and landscape and assessed at time of engagement

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our services are standardized across three categories: Silver, Gold and Platinum. These varies based on the service level, support coverage, shared/dedicated team and accordingly vary in pricing.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Our digital services provide industry standard chat services with product configuration. These are tested by product for assistive technology and we have use cases where we work with assistive users .
Support levels
Our services are standardized across three categories: Silver, Gold and Platinum. These varies based on the service level, support coverage, shared/dedicated team and accordingly vary in pricing.

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
AWS, Microsoft, Asigra , Symantec , Other major OEM

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£140 to £1,250 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ali.rahman@coforgetech.com. Tell them what format you need. It will help if you say what assistive technology you use.