Holhooja Ltd.

IT Service Management (ITSM) Architecture and Design Service

We offer ITSM Architecture Services to help you improve and optimise your service strategy and continuity.

Services include: strategy design, catalogue definition, contract development, SLA development, service and systems integration, performance management and live issue resolution.

We produce architectural artefacts including assessments, architecture models, current and future state service designs.

Features

  • Solutions Architecture based on TOGAF, and IT4IT
  • Discovery engagements to evaluate existing architecture
  • SIAM / SMI approach to support service and deployment management
  • Asset, Demand, Capacity, Supplier, Availability, and Configuration Management
  • Change and Release Management
  • Service Operation and User Acceptance Testing (OAT/UAT)
  • Service and Helpdesk Operations and Service Level Delivery
  • Cloud Service Management Model Design
  • Setup and Ongoing Cost Analysis and Viability Modelling
  • Service KPI Modelling and Profile Development

Benefits

  • Mutli-domain experienced consultants
  • Business and Technology integration for optimisation
  • Work Package, Statements of Work, and Delivery Artefacts
  • Public Sector Domain experience – Central, Local government, Government Agencies
  • Integrated Service Design for effective business and IT service relationships
  • Cloud Technology Service offerings and support elements
  • Management of SLAs, KPIs and supplier performance through service governance
  • Co-ordination and alignment of enterprise wide service and technology elements

Pricing

£950 to £1,850 a person a day

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

5 2 5 4 2 1 5 3 3 1 1 3 7 6 0

Contact

Holhooja Ltd. Government Cloud Team
Telephone: 07736552007
Email: gcloud@holhooja.co.uk

Planning

Planning service
Yes
How the planning service works
Our planning services include:
- Procurement and Service Implementation
- Detailed Requirement Gathering and Analysis
- Working with key internal stakeholders
- Market Analysis and Provider Engagement
- Business Process Analysis and Optimisation
- Architectural models in line with value for money (UK Government Green book guidelines)
- Process Risk and Cyber Security Defence Modelling
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our consultants have multi-cloud experience and are able to help our clients migrate to equivalent services between AWS, Azure and Google Cloud.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
This is a consultancy based engagement so no support provided

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£950 to £1,850 a person a day
Discount for educational organisations
Yes

Service documents