Holhooja Ltd.
IT Service Management (ITSM) Architecture and Design Service
We offer ITSM Architecture Services to help you improve and optimise your service strategy and continuity.
Services include: strategy design, catalogue definition, contract development, SLA development, service and systems integration, performance management and live issue resolution.
We produce architectural artefacts including assessments, architecture models, current and future state service designs.
Features
- Solutions Architecture based on TOGAF, and IT4IT
- Discovery engagements to evaluate existing architecture
- SIAM / SMI approach to support service and deployment management
- Asset, Demand, Capacity, Supplier, Availability, and Configuration Management
- Change and Release Management
- Service Operation and User Acceptance Testing (OAT/UAT)
- Service and Helpdesk Operations and Service Level Delivery
- Cloud Service Management Model Design
- Setup and Ongoing Cost Analysis and Viability Modelling
- Service KPI Modelling and Profile Development
Benefits
- Mutli-domain experienced consultants
- Business and Technology integration for optimisation
- Work Package, Statements of Work, and Delivery Artefacts
- Public Sector Domain experience – Central, Local government, Government Agencies
- Integrated Service Design for effective business and IT service relationships
- Cloud Technology Service offerings and support elements
- Management of SLAs, KPIs and supplier performance through service governance
- Co-ordination and alignment of enterprise wide service and technology elements
Pricing
£950 to £1,850 a person a day
- Education pricing available
Service documents
Framework
G-Cloud 12
Service ID
5 2 5 4 2 1 5 3 3 1 1 3 7 6 0
Contact
Holhooja Ltd.
Government Cloud Team
Telephone: 07736552007
Email: gcloud@holhooja.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Our planning services include:
- Procurement and Service Implementation
- Detailed Requirement Gathering and Analysis
- Working with key internal stakeholders
- Market Analysis and Provider Engagement
- Business Process Analysis and Optimisation
- Architectural models in line with value for money (UK Government Green book guidelines)
- Process Risk and Cyber Security Defence Modelling - Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our consultants have multi-cloud experience and are able to help our clients migrate to equivalent services between AWS, Azure and Google Cloud.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security design
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- This is a consultancy based engagement so no support provided
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £950 to £1,850 a person a day
- Discount for educational organisations
- Yes