Vodafone Limited

Microsoft Office 365

Microsoft Office 365 is your customer’s virtual briefcase which enables your customers to communicate, share ideas with colleagues and clients, organise projects, turn raw data into outstanding interactive reports, and create dynamic team sites.


  • Applications, settings, functionality are intuitive, so learning curve is minimal
  • Hosted in the cloud, software up-to-date. No licenses or upgrades
  • Easy and secure access to information on virtually any device
  • Double the encryption of online banking, data saved on cloud


  • 50GB email inbox
  • Microsoft Exchange ActiveSync. Skype for Business
  • Collaborate easily in real time
  • High-definition video conferencing
  • Screen sharing
  • Real-time note-taking
  • Access latest versions of Office tools
  • Available to install on multiple devices, i.e. mobile or tablet
  • Creating sites to share documents and information with colleagues/customers
  • 1TB base tenant storage plus 500MB per user account


£0.80 to £41.50 per licence per month

Service documents

G-Cloud 11


Vodafone Limited

Frameworks Team

03333 040191


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to CRM Dynamics/ Azure / Enterprise Mobility Security (EMS)
Cloud deployment model Hybrid cloud
Service constraints No.
System requirements
  • Windows 7 and above
  • MAC operating system
  • Android
  • IOS

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 8am-6pm Monday to Friday, excluding weekends and bank holidays.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels We miror Microsoft support SLA / Microsoft support SLA if non- critical are "best endavours" vs. critical SLA is 2 hours
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Support team is available (see hours above) and there are how to videos available on the online platform (Vodafone Cloud Services Marketplace)
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data extraction from platform is the customers responsibility- this can be completed via the O365 admin portal
End-of-contract process Exit charges may apply.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile version are "lite offering" of the product. For the full experience desktop should be utilised.
Service interface No
What users can and can't do using the API Microsoft API - Vodafone have no control of what services can and can not be used
API documentation No
API sandbox or test environment No
Customisation available No


Independence of resources N/a


Service usage metrics No


Supplier type Reseller (no extras)
Organisation whose services are being resold Microsoft Office 365

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach Microsoft responsibility
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Via the O365 admin portal
Data export formats
  • CSV
  • Other
Other data export formats PST
Data import formats
  • CSV
  • Other
Other data import formats PST

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks For data in transit, Microsoft Office 365 uses industry-standard secure transport protocols, such as TLS/SSL, between user devices and Microsoft datacentres. This applies to protocols on any device used by clients, such as Skype for Business Online, Outlook, and Outlook on the web.
Data protection within supplier network Other
Other protection within supplier network For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on servers that hold all messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business. BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers and disks

Availability and resilience

Availability and resilience
Guaranteed availability Microsoft Service (it is their responsibility)
Approach to resilience Microsoft Service (it is their responsibility)
Outage reporting Via the Office 365 admin portal (Health dash board)

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Vodafone Support representatives have Global Administrative Access to the customers Microsoft Tenant in order to be able to provide support services. Other Vodafone representatives do not have any access to customer interfaces or data
Access restriction testing frequency Never
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LRQA are Vodafones ISO27001:2013 accreditor
ISO/IEC 27001 accreditation date 01/05/2017
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification NCC Group
PCI DSS accreditation date 08/08/2017
What the PCI DSS doesn’t cover Vodafone holds 5 PCI DSS certificates covering:
Retail Environment
Voice Payments
PCI Zone - multi channel payments

Functions and process not involved in the processing of payment card data
Other security certifications Yes
Any other security certifications
  • CAS(T) certification for our MPLS Fixed Line Network
  • ISO22301:2015 for all Vodafone UK business units and functions

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards Other
Other security governance standards Microsoft Trust Centre – Compliance page, https://www.microsoft.com/en-us/trustcenter/compliance
Information security policies and processes Microsoft Trust Centre – Compliance page, https://www.microsoft.com/en-us/trustcenter/compliance

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Microsoft Trust Centre – Compliance page, https://www.microsoft.com/en-us/trustcenter/compliance
Vulnerability management type Undisclosed
Vulnerability management approach Microsoft Trust Centre – Compliance page, https://www.microsoft.com/en-us/trustcenter/compliance
Protective monitoring type Undisclosed
Protective monitoring approach Microsoft Trust Centre – Compliance page, https://www.microsoft.com/en-us/trustcenter/compliance
Incident management type Undisclosed
Incident management approach Microsoft Trust Centre – Compliance page, https://www.microsoft.com/en-us/trustcenter/compliance

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0.80 to £41.50 per licence per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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