Mozaic-Services Limited

Digital Service Management Operational Services

A fully operational Digital Service Management service to manage your digital, cloud and heritage estate and deliver operational excellence. Our suite of ITIL-aligned, modularised service components enable you to manage all your services in full alignment with any existing Service Management capabilities.

Features

  • Service Operations, Service Transition, Service Design and Service Strategy.
  • Services based on Mozaic’s best-practice, proven process model.
  • Deep understanding of each process and its interdependencies.
  • Offered either as a complete service or as discrete modules.
  • Assistance to help mature internal capabilities.
  • Delivered on an interim or long-term basis.
  • Provision of Service Desk if required.
  • Provision of a toolset and dashboards to support you.

Benefits

  • Accelerates the delivery of strong operational management.
  • Operational surety.
  • Sustains multi-sourced IT delivery and the use of Cloud services.
  • Builds effective collaboration across all parties.
  • Delivers financial, service, agility and customer satisfaction benefits.
  • Provides coaching and knowledge transfer to permanent staff.

Pricing

£380 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 2 4 5 2 5 6 0 3 2 4 4 2 8 3

Contact

Mozaic-Services Limited Aileen Coull
Telephone: +44 203 709 1625
Email: aileen.coull@mozaic.net

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
The Mozaic Digital Service Management Operational Service is a fully operational Service Management capability to manage your multi-supplier estate. Our suite of ITIL aligned, modularised service components enable you to manage your services whilst ensuring full alignment and integration with your existing Service Management capabilities.

We define and implement an optimum blend of in-house capability and external support to deliver the Service Management capability required to manage your estate.

Mozaic’s Service Management solution is made up of several components enabling optimum flexibility. Any or all of the following components can be introduced by Mozaic into an organisation’s IT Operating Model framework:

• Service Desk - covering Incident, Request, Problem and Access Management
• Monitor – Availability, Event and Security Management/Monitoring
• Control – Change and Evaluation, Service Asset and Configuration Management, Service Catalogue and Release Management
• Cross Provider Management - Demand, Service Portfolio, Capacity, Finance and Service Continuity Management
• Service Knowledge Management
• Service Provider Assurance - Supplier Management, Service Level Management, Continual Service Improvement
• Information Security Support
• Service Transition Support
• Service Validation and Test
• Service Toolset Management

Service scope

Service constraints
Our service does not have any constraints.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
N/A

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£380 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.