Digital Service Management Operational Services
A fully operational Digital Service Management service to manage your digital, cloud and heritage estate and deliver operational excellence. Our suite of ITIL-aligned, modularised service components enable you to manage all your services in full alignment with any existing Service Management capabilities.
- Service Operations, Service Transition, Service Design and Service Strategy.
- Services based on Mozaic’s best-practice, proven process model.
- Deep understanding of each process and its interdependencies.
- Oﬀered either as a complete service or as discrete modules.
- Assistance to help mature internal capabilities.
- Delivered on an interim or long-term basis.
- Provision of Service Desk if required.
- Provision of a toolset and dashboards to support you.
- Accelerates the delivery of strong operational management.
- Operational surety.
- Sustains multi-sourced IT delivery and the use of Cloud services.
- Builds effective collaboration across all parties.
- Delivers ﬁnancial, service, agility and customer satisfaction beneﬁts.
- Provides coaching and knowledge transfer to permanent staﬀ.
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