Virtual Viewing Ltd

SlimBIM™ Cloud

Powerful, mobile BIM software. View your BIM models on site. Cloud based BIM conversion and viewing service. Upload your own IFC file and download a fully optimised BIM model to your mobile device or PC. Rapid deployment of mobile BIM.

Features

  • SlimBIM - lightweight BIM model viewer
  • Cross platform - iOS, Android and PC
  • Tagging and snagging modules built it
  • Photo annotation feature to report onsite incidents
  • Measure tool - check measurements from within your BIM model
  • Layer view tool - quickly switch on/off groups of assets

Benefits

  • Fast - cloud based processing ensures files ready in minutes
  • Individual log-in - security log in and personalised profile
  • Cross platform - iOS, Android and PC

Pricing

£1 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

524370460909853

Virtual Viewing Ltd

Stewart Bailey

02037 148 710

stewart.bailey@virtualviewing.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements IFC file upload only

User support

User support
Email or online ticketing support Email or online ticketing
Support response times All support features 30-minute response time within the working week (Mon-Fri 9pm – 5:30pm) – excluding bank holidays and a 1 hour commencement of resolution commitment.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible The platform for our web chat is currently working towards adhering to a WCAG 2.1 standard.

The chat facility is customisable, but in it's simplest form it allows users to enter their name and email address and a message to initiate the chat.
Web chat accessibility testing None
Onsite support No
Support levels Free of charge 9:00 – 5:30 excluding weekends and bank holidays
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training, help and guides including video tutorials are available
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All archived assets can be downloaded in a zip file
End-of-contract process Once a users stops paying their subscription, services are suspended.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility Colour is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element
Accessibility testing None
API No
Customisation available Yes
Description of customisation Client logos, branding and log in preferences can be set

Scaling

Scaling
Independence of resources Hardware resources are playing important role in service performance. If hardware resources are not changed and demand increases, users are put into queue. Requests are processed in FIFO order and users are notified by email about the result. That makes the system still responsive, only requests may take longer to process due to queue.

Analytics

Analytics
Service usage metrics Yes
Metrics types Data on uploads, size of models (IFCs) and activity
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Never
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Download a zip file
Data export formats Other
Other data export formats IFC
Data import formats Other
Other data import formats IFC

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks AES-256
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network AES-256

Availability and resilience

Availability and resilience
Guaranteed availability Our service is based on Microsoft Azure SLA (99.95% uptime). Currently there's no refund agreement in place.
Approach to resilience It's available on request.
Outage reporting Accessibility of the service is monitored periodically and administrators are notified by email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Role based access control (Administrators, Members)
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach A single executive is ultimately responsible for security governance, developing and implementing an information security strategy, policies and architecture and communicating these to senior management.

This should be formally approved and periodically reviewed.
Information security policies and processes - Physical access control policy
- Acceptable use policy
- Removeble media policy
- Data breach policy
- Password protection policy

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Software updates are manually managed and rolled out as necessery outside of operational hours. All software updates are tested for integrity before deployment.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our infrastructure is based on Google G Suite platform and therefore subscribes to the Google vulnerability management process.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our infrastructure is based on Google G Suite platform and therefore subscribes to the Google protective monitoring process.
Incident management type Supplier-defined controls
Incident management approach Our infrastructure is based on Google G Suite platform and therefore subscribes to the Google incident management process.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Fully featured trial for 7 days

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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