IBM United Kingdom Ltd

IBM Cognos Analytics

IBM® Cognos Analytics offers smarter, self-service capabilities so you can quickly and confidently identify and act on insight. The experience empowers business users to create and personalise dashboards and reports on their own, while providing IT with a proven and scalable solution available on premises or on the cloud.

Features

  • Enterprise wide reporting and analytics
  • Business reporting metadata layer
  • Data security built in
  • Connection to major relational databases
  • Connection to multidimensional (OLAP) data sources
  • Graduated report authoring interface
  • User self-service dashboards, reports and stories
  • Automated report distribution
  • Scalable to thousands of users
  • No download or local installation required – accessed via browser

Benefits

  • Reports, dashboards and stories available to all levels of users
  • Author reports, dashboards and stories using business terminology
  • Users only see data they’re authorised to see
  • Combine data from multiple sources into a single report
  • Slice and dice through hierarchies to find significant insights
  • Reports can be as simple or complex as needed
  • Users do not need IT involvement to explore data
  • Reports can be delivered regularly to users’ inboxes
  • Smart data modelling understands users' intent
  • Simple user interface for computer or mobile devices

Pricing

£63.63 per person per month

Service documents

Framework

G-Cloud 11

Service ID

5 2 4 3 5 2 8 8 1 4 4 9 9 7 8

Contact

IBM United Kingdom Ltd

Alice Griffin

Please email

gcloud@uk.ibm.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
IBM Cognos Analytics takes data from one or more data sources and delivers it to users as static or interactive reports and dashboards via browser, mobile device, or email.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No current constraints.
System requirements
  • Users need Internet connection to Cognos Analytics server
  • Users need a Web browser
  • Server needs connectivity to required data sources
  • Server needs connectivity to an authentication provider

User support

Email or online ticketing support
Email or online ticketing
Support response times
IBM look to define and agree appropriate service levels and response times for each particular implementation based upon business need. Services levels are defined by categorising incident types according to severity, with response times per category of severity eg. Sev 1, 2 and 3. We would typically monitor e-mail/ticketing/telephone support 24x7, 7 days a week, categorising the incident and invoking the appropriate SLA. Sev 1/2 incidents can be prioritised for weekend responses. Sev 3 would typically attract a response during office hours (Monday to Friday 9 to 5).
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support is available 24x7. Support is provided by a ticketing system. Customer can define severity level 1-4. Premium support can be purchased which comes with a client success manager for 8 hours per week.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A Services engagement is normal for the initial setup of metadata models and to provide knowledge transfer to key users. Classroom training is available at extra cost. Onsite training is available at extra cost. Full documentation in PDF format is accessible from within the product.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
IBM Cognos Analytics does not store data. Saved report outputs may be extracted as PDF docments.

IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process
At the end of the contract services continue to run but the user will be prompted to add a new payment method or sign a new contract. Access via the UI will be disabled but services continue to run and there is no immediate loss of content.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Not all authoring capabilities are available on mobile devices. Reports and dashboards may be consumed on mobile devices. Dashboards can be created on the mobile device. Active Reports may be downloaded to a tablet for viewing even when offline with no connection to the server.
Service interface
No
API
Yes
What users can and can't do using the API
All Cognos Analytics facilities are available via its SDK from JAVA, C++ or Visual Basic code. The SDK is designed for professional programmers, not for business users.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Look and feel (colours/background) of login page, and Welcome (i.e. home) page. Shortcuts may be added to the navigation bar. All customisation requiring changes to the server are performed by IBM Cloud Operations, at extra cost.

Scaling

Independence of resources
The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Service usage metrics
Yes
Metrics types
Various metrics are available for this offering.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Report output may be exported in PDF, CSV, XLS or XML formats.
Data export formats
  • CSV
  • Other
Other data export formats
  • .XLS
  • .XLSX
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • .XLS
  • .XLSX
  • .TXT

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
All data flowing between Cognos internal components is encrypted.

Availability and resilience

Guaranteed availability
Please find this information in the terms and conditions document attached to this offering.
Approach to resilience
Available at request.
Outage reporting
Email alerts and available on a webpage at: https://cloud.ibm.com/status

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Customer supplied authentication provider using LDAP v3 protocol.
Access restrictions in management interfaces and support channels
IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas
ISO/IEC 27001 accreditation date
16/11/2018
What the ISO/IEC 27001 doesn’t cover
The infrastructure and platform this offering is run on is ISO/IEC 27001 compliant. The current SaaS application is also compliant.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
20/04/2016
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here : https://cloudsecurityalliance.org/star/registry/ibm-cloud
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.

IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
IBM:
-maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law.
-investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.
-promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred.
-provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£63.63 per person per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Access to an IBM Cognos Analytics server (North America based) via the public internet. Reporting and dashboarding is included. System administration is not included. No time limit. Additional info here: https://ibm-dte.mybluemix.net/cognos-analytics
Link to free trial
https://tryca.ca.analytics.ibm.com/bi/

Service documents

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