IBM United Kingdom Ltd

IBM Cognos Analytics

IBM® Cognos Analytics offers smarter, self-service capabilities so you can quickly and confidently identify and act on insight. The experience empowers business users to create and personalise dashboards and reports on their own, while providing IT with a proven and scalable solution available on premises or on the cloud.

Features

  • Enterprise wide reporting and analytics
  • Business reporting metadata layer
  • Data security built in
  • Connection to major relational databases
  • Connection to multidimensional (OLAP) data sources
  • Graduated report authoring interface
  • User self-service dashboards, reports and stories
  • Automated report distribution
  • Scalable to thousands of users
  • No download or local installation required – accessed via browser

Benefits

  • Reports, dashboards and stories available to all levels of users
  • Author reports, dashboards and stories using business terminology
  • Users only see data they’re authorised to see
  • Combine data from multiple sources into a single report
  • Slice and dice through hierarchies to find significant insights
  • Reports can be as simple or complex as needed
  • Users do not need IT involvement to explore data
  • Reports can be delivered regularly to users’ inboxes
  • Smart data modelling understands users' intent
  • Simple user interface for computer or mobile devices

Pricing

£63.63 per person per month

Service documents

G-Cloud 11

524352881449978

IBM United Kingdom Ltd

Alice Griffin

Please email

gcloud@uk.ibm.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to IBM Cognos Analytics takes data from one or more data sources and delivers it to users as static or interactive reports and dashboards via browser, mobile device, or email.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints No current constraints.
System requirements
  • Users need Internet connection to Cognos Analytics server
  • Users need a Web browser
  • Server needs connectivity to required data sources
  • Server needs connectivity to an authentication provider

User support

User support
Email or online ticketing support Email or online ticketing
Support response times IBM look to define and agree appropriate service levels and response times for each particular implementation based upon business need. Services levels are defined by categorising incident types according to severity, with response times per category of severity eg. Sev 1, 2 and 3. We would typically monitor e-mail/ticketing/telephone support 24x7, 7 days a week, categorising the incident and invoking the appropriate SLA. Sev 1/2 incidents can be prioritised for weekend responses. Sev 3 would typically attract a response during office hours (Monday to Friday 9 to 5).
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is available 24x7. Support is provided by a ticketing system. Customer can define severity level 1-4. Premium support can be purchased which comes with a client success manager for 8 hours per week.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started A Services engagement is normal for the initial setup of metadata models and to provide knowledge transfer to key users. Classroom training is available at extra cost. Onsite training is available at extra cost. Full documentation in PDF format is accessible from within the product.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction IBM Cognos Analytics does not store data. Saved report outputs may be extracted as PDF docments.

IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process At the end of the contract services continue to run but the user will be prompted to add a new payment method or sign a new contract. Access via the UI will be disabled but services continue to run and there is no immediate loss of content.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Not all authoring capabilities are available on mobile devices. Reports and dashboards may be consumed on mobile devices. Dashboards can be created on the mobile device. Active Reports may be downloaded to a tablet for viewing even when offline with no connection to the server.
API Yes
What users can and can't do using the API All Cognos Analytics facilities are available via its SDK from JAVA, C++ or Visual Basic code. The SDK is designed for professional programmers, not for business users.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Look and feel (colours/background) of login page, and Welcome (i.e. home) page. Shortcuts may be added to the navigation bar. All customisation requiring changes to the server are performed by IBM Cloud Operations, at extra cost.

Scaling

Scaling
Independence of resources The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Analytics
Service usage metrics Yes
Metrics types Various metrics are available for this offering.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Report output may be exported in PDF, CSV, XLS or XML formats.
Data export formats
  • CSV
  • Other
Other data export formats
  • .XLS
  • .XLSX
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • .XLS
  • .XLSX
  • .TXT

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network All data flowing between Cognos internal components is encrypted.

Availability and resilience

Availability and resilience
Guaranteed availability Please find this information in the terms and conditions document attached to this offering.
Approach to resilience Available at request.
Outage reporting Email alerts and available on a webpage at: https://cloud.ibm.com/status

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Customer supplied authentication provider using LDAP v3 protocol.
Access restrictions in management interfaces and support channels IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 16/11/2018
What the ISO/IEC 27001 doesn’t cover The infrastructure and platform this offering is run on is ISO/IEC 27001 compliant. The current SaaS application is also compliant.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 20/04/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here : https://cloudsecurityalliance.org/star/registry/ibm-cloud
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.

IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach IBM:
-maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law.
-investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.
-promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred.
-provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £63.63 per person per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Access to an IBM Cognos Analytics server (North America based) via the public internet. Reporting and dashboarding is included. System administration is not included. No time limit. Additional info here: https://ibm-dte.mybluemix.net/cognos-analytics
Link to free trial https://tryca.ca.analytics.ibm.com/bi/

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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