Mozaic-Services Limited

Service Architecture and CMDB Design and Build

This service defines and builds a strong Service Architecture for your CMDB. It provides the construct for the businesses and users that consume IT services, the services delivered to the business, the links between IT services, their providers, and service agreements and discovery tools; ensuring currency of IT assets.

Features

  • Designs and builds the CMDB into your toolset, encompassing:
  • User and Business structures.
  • End to end IT services.
  • Service Integration capabilities using our standard services model.
  • IT delivery models can encompass both internal and sourced services.
  • SLAs and OLAs.
  • IT assets and components.
  • Integration with third parties and discovery tools.
  • ServiceNow, BMC, Cherwell and Ivanti.

Benefits

  • Understand the environment that IT supports.
  • Relate the environment to business services and customer delivery.
  • Perform impact assessment on technology changes, escalations and incidents.
  • Understand the services delivered by operational teams.
  • Perform effective cost/benefit analysis on services.
  • Define SLAs, related to IT services measure them against KPI’s.
  • Improve service performance using metrics derived from defined services.
  • Improve process adherence using metrics derived from ticket analysis.
  • Build the foundation for IT Cost modelling.
  • Create a CMDB that supports the on-boarding of new services.

Pricing

£380 per person per day

Service documents

Framework

G-Cloud 11

Service ID

5 2 3 9 0 1 2 6 5 5 3 6 3 5 1

Contact

Mozaic-Services Limited

Aileen Coull

+44 203 709 1625

aileen.coull@mozaic.net

Planning

Planning service
Yes
How the planning service works
The development of a comprehensive plan to architect, design and build your CMDB is an integral element of this service.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Mozaic are able to provide training for any aspects of your CMDB.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Execution of the plan to delivery your CMDB is an integral aspect of this service
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality Assurance and performance testing of your CMDB is included in our service

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Mozaic are able to support your CMDB on an ongoing basis, post implementation.

Service scope

Service constraints
Our service does not have any constraints.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
N/A

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£380 per person per day
Discount for educational organisations
No

Service documents

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