Brightwave Limited

tessello xAPI LMS

tessello is a 70:20:10 tincan xAPI platform combining LMS, LRS, social learning and curation of learning assets for deployment to communities of interest. It is especially suited to induction or dispersed audiences needing to share learning. Ask for a demo.

Features

  • Learning Management
  • Learning record store
  • Collaborative learning platform
  • Curation of learning assets
  • Administration of learner audiences
  • Training assets in various forms

Benefits

  • Store, share, promote, manage and administer learning assets
  • Help dispersed user groups to share learning experiences
  • Know the knowledge/skills/experience of your learner groups
  • Promote best practice from community learning

Pricing

£8 to £49 per user per year

Service documents

Framework

G-Cloud 11

Service ID

5 2 3 7 8 0 8 9 0 2 8 1 6 1 4

Contact

Brightwave Limited

Sam Ray

01273900207

enquiries@brightwavegroup.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
As we provide software as a service and the version you have is always the latest, we provide updates out of normal business hours approximately once every three weeks and the service is unavailable for a few minutes during the update.
System requirements
Licensed by number of users but no external licensing needed

User support

Email or online ticketing support
Email or online ticketing
Support response times
Same day during office hours excluding Public Holidays
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support for service failure issues is free. Other support such as user administration, running reports etc is £95 per hour. We prefer clients to buy a pot to draw down in order to keep invoicing simple.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Setup is in collaboration with your organisation.
Training is provided for curators, administrators and those running reports.
System admin training is provided.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
We will provide an extract file to you.
End-of-contract process
Use of the system is included.
Extras include data integration pathways (such as feed out to HR system), single sign on, bespoke reports.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Responsive design in all user areas - so the service simply adjusts to the device.
Service interface
Yes
Description of service interface
Admin to be able to add content, run reports etc
Accessibility standards
None or don’t know
Description of accessibility
The service is designed to work with normal browser accessibility functionality
Accessibility testing
The service is designed to work with normal browser accessibility functionality but we have not verified with any assistive technology.
API
Yes
What users can and can't do using the API
We have APIs for importing user data from HR systems and sending learning completion data back out.
API documentation
No
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Elements of the service can be available or not at setup and adjusted later - example: communities. You can also have a number of branding and imagery changes to meet organisational branding requirements.

Scaling

Independence of resources
Our service is load balanced across server suite.

Analytics

Service usage metrics
Yes
Metrics types
Active users, all normal LMS measures, busy times of day, most common devices.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
There is a user button allowing users to export their experiences to excel spreadsheet.
Data export formats
Other
Other data export formats
Xls
Data import formats
Other
Other data import formats
Add evidence of learning in many formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The network will be available 99% of the time.
Approach to resilience
Our hosting partner is Amazon Web Services (AWS), and our hosted server network is located within their secure and state of the art (Tier 4) EU (Ireland) Region data centre located in Dublin.

AWS are a globally renowned hosting provider meet all the relevant compliance standards such as ISO 27001 and PCI DDSS Level 1; see http://aws.amazon.com/compliance/ for more details.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Within tessello there are different roles within the application that control access to features and data by learner, moderator, curator and manager user roles.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
1. Incident Reporting
All Information Security incidents (including loss or potential loss/breaches of data) are recorded in an incident log. The Data Security Officer is notified in all instances. The Data Security Officer will then coordinate the response.

2. Impact Assessment
Once an incident has been reported an assessment will be undertaken to determine the scope, impact, root cause and necessary steps to resolve the incident. The incident will be categorised as low, medium or high.

3. Incident Escalation
If a medium or high security incident has been identified during the impact assessment then it will be escalated to senior management. If your data or service is affected then Brightwave's Data Security Officer will contact your designated security person.

4. Incident Resolution
The Data Security Officer will manage the implementation of the resolution across appropriate teams and the communication of progress with all parties. Timeframes for the resolution will vary depending on the severity and form of the incident.

5. Post Incident Review
Every incident once resolved will be analysed in more depth to discover the root cause. This information is then used to improve processes, controls and platform robustness to mitigate recurring incidents in the future.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The service is offered as software as a service and is therefore updated on a frequent basis. The sprints (agile project) are decided on the basis of user feedback logs about issues or proposed feature adjustment and prioritised according to demand.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Software patches are applied within seven days of release or sooner, virus definitions are updated daily, operating systems and server technology have been hardened and unused components disabled.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We run IDS on our AWS servers.
Responses are on a case by case basis.
Incident management type
Supplier-defined controls
Incident management approach
We have a pre-defined process for incident management.
Users can report incidents through out support communications channels.
Incident reports are provided to the customer by our Data Security Officer.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£8 to £49 per user per year
Discount for educational organisations
No
Free trial available
No

Service documents

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