Q Associates Limited

Q_CSS - Managed Operational Intelligence Platform - End User Experience

The Managed Operational Intelligence Platform provides
essential resources to accelerate deployment of analytics in your
business. The End User Experience provides visibility
of application performance across multiple sites from a customer
perspective. We use synthetic transactions to monitor the customer
journey end_to_end, correlating data from multiple sources into one
visualization.

Features

  • Monitor the customer journey end-to-end
  • Executive view of application performance
  • Run end-to-end by experts
  • Aggregates and enhances information from multiple tools and sources
  • Proven expertise in migration and integration for Hybrid Cloud Operation
  • Monitor by location, OS and browsers
  • Aids Continuous Development process
  • Quick to deploy, gain value, Predict_&_Prevent Issues
  • QAssociates can provide SC_DV cleared personnel to support onboarding
  • Additional cloud Hosting_&_Support services migrate, onboard, manage, exit and hybrid.

Benefits

  • Single pane_of_glass view for all applications(Native/Web)
  • Advanced visualizations to enhance troubleshooting process
  • Detailed user journey metrics and transaction time analytics
  • Ability to monitor and report on 3rd Party Applications
  • Schedule reports and alerts. Correlate with KPI’s
  • Correlate multiple data sources speeding up time to resolution
  • De-Risk Project Implementation
  • Gain Operational Insights
  • Established expertise concerning Hybrid Cloud Operation
  • Additional Cloud Support & Hosting Services Offers Single Supplier Simplicity_&_Support

Pricing

£1300 per unit per day

  • Education pricing available

Service documents

G-Cloud 10

523587009155552

Q Associates Limited

Chris Pike

01635 248181

gcloud@qassociates.co.uk

Planning

Planning
Planning service Yes
How the planning service works Offering a full range of services via our Q Strategic Review Services (QSR), theses QSRs allows clients to understand their readiness for Cloud, covering organisational, IT mobility, Procedural Maturity, Application readiness, Security constraints, Governance and Regulatory requirements for cloud.

Refining the Clients requirements, Defining and agreeing the strategy – Including options Develop the high level and low level designs Providing a costed plan (proposal) Develop a migration plan Provide transition support Provide BaU support. The requirements statement and clarifications at outset of the engagement are vital to provide the right solution for a particular situation. It typically includes elements of: BaU Technical HA, Backup DR, Compliance System administration and support.

As a supplier and systems integrator, we provide on-premise, Cloud_and_hybrid solutions, including hyperconverged, Although each solution is specific to a Client, our proven process remains consistent. There are a number of levels to the planning service provided: Strategic review of the business situation and desired objectives relevant to IT services Architecture design Solution Implementation. Security, including security architecture, is featured at all levels. Q Associates has ISO 27001 and Cyber Essentials accreditation and considers the security assessment and impact through all parts of the process.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Q Associates provide a range of training, from manufacturer or hosting company run or backed training courses to on-premise bespoke courses or knowledge transfer during the migration or service delivery phases. Often, Clients choose a mix of training based on their current services, expertise and, if necessary, a Training Needs Analysis (TNA). As an independent IT supplier and integrator, Q Associates can tailor the training to suit the needs of the Client. As well as manufacturer or hosting service formal off-site training courses, web-based training or on-site training, Q Associates partner with organisations to provide bespoke on or off premise training courses tailored to specific products or services. Q Associates also offer direct knowledge transfer training, either during the implementation, migration or transition phases, provided by the supplier Technical Consultants or Solutions Architects to the Client technical team, typically the senior system or service administrators.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Cloud Advisory Services offer a full range of services to help Clients plan how they will migrate to the Cloud or between Cloud services, covering organisational, IT mobility, Procedural Maturity and Application readiness, Governance and Regulatory requirements for cloud deployment.

The Approach: Refine the Client’s requirements, including business needs and any underlying issues Define and agree the strategy – Including options Develop the high level and low level designs Provide a costed plan (proposal) Develop a migration plan Provide transition support Provide BaU support. Q Associates offer a range of on-premise, Cloud and hybrid solutions, including hyper-converged solutions. The requirements statement and clarifications at the beginning of the engagement are vital to provide the right solution for a particular situation. It would normally include elements of: BaU Technical HA, Backup DR, Compliance System administration and support.

Q Associates provide a holistic view to the Client; with options, benefits, and implementation and on-going costs. Q Associates provide a solution optimised for a particular Client situation; this may involve innovate Cloud solutions or migration methodologies. To migrate large volumes of data safely and securely with minimal business impact, Q Associates work closely with the Client
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Q Associates determine both quality assurance and performance testing via a number of routes.

An initial check is on the cloud service itself, including accreditations and assurances and also the known track record in providing the service for other Clients. The next step is to determine the level of quality or service performance and how that is, or could be, quantified and measured. Through the life of the service, Q Associates looks to monitor, review and report the level of service with the constituent suppliers and the Client, to assure that the service contracted is being met and to recommend improvement actions.

Q Associates can provide test and acceptance strategy and testplans and test execution, including performance testing as part of a solution. The two aspects to this are test and acceptance against the requirements and typically against the product stated performance.
To do this an number of performance test applications can be used, or typically a set of Client provided test data, which is used to show eg dedupe rates, bandwidth, or speed of transfer.

Q Associates would normally also support the Clients User acceptance Tests.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • CHECK
  • CREST

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Buyer hosting or software
How the support service works We offer a range of support services for OS, database and applications for clients moving into the cloud. Covering a wide range of vendor technologies from Oracle, IBM, Veritas, NetApp, VMware & CISCO where a client wishes to consume either IaaS or PaaS cloud services, retaining their own software and application licences.

A range of Cloud hosting and software support services, including Cloud hosting, hybrid solutions, migration to the Cloud and transition between providers. User management, service management, helpdesk support, remote web-based support and on-site technical consultancy support services are all available. The following wide range of activities - business process analysis, requirements analysis, design, installation, documentation, and testing - provides the basis for a stable, reliable solution.

Q Associates heritage as a system supplier and integrator ensures that all aspects of the solution, including support, are carefully considered as part of the Cloud hosting or software support services design.

Design and implementation service is by a team of experienced professionals. Service management is provided by a service team based in Newbury. Helpdesk support is from our dedicated helpdesk in Newcastle, supported by the service management team and Technical Consultants who provide extended remote or national on-site coverage, as required.

Service scope

Service scope
Service constraints Q Associates Cloud Advisory Services identifies and assists migration of client applications and services into the most suitable cloud, the service deliverables typically end once the service is in production operation within the proposed cloud providers environments.

Q Associates can be re-engaged at anytime to revise the suitability of applications that now resides across private and public clouds to ensure the client expectations are continuing to be met and assist with any exit/remigration activities as necessary.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Typical service responses are outlined below.

P1 – System Down • Problem or product defect causes complete loss of service • Live Call Transfer or if unable to do this within 10 mins
P2 – Serious/Degraded • Severe loss of service
• No acceptable workaround, but operations continue • Within 1hr
P3 – Minor/Needs attention • Minor loss of service
• Impact is an inconvenience • Within 4 hours of Business Day
P4 – Non critical • No loss of service
• Minor error that does not impede operations • Next Business Day
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels We are able to provide options for Mon-Fri 9-5 as basic support services and 24x7 for premium. The support costs are based on a number of factors relating to the deployment configuration and pricing for the differences between support rates would be provided at time of service choice.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £1300 per unit per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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