Jisc Services Ltd

Managed Database

The Jisc Managed Database service looks after your SQL and NoSQL databases hosted on AWS and Azure (including Azure SQL Database, DocumentDB, AWS RDS, DynamoDB, MS SQL Server and MySQL). The service includes availability and health monitoring, integrity checking, regular housekeeping, performance tuning and incident handling.

Features

  • Best-in-class technology advice, engineering and support
  • Supports AWS and Azure, Azure SQL Database, DocumentDB and others
  • SQL and NoSQL (MS SQL Server, Oracle, MySQL, MongoDB) databases
  • Full lifecycle database design, implementation, hosting and support services
  • Covers availability, health monitoring, performance tuning and incident handling
  • Includes integrity checking, regular housekeeping and user management
  • Provided by UK-based staff
  • Backed by our ISO 27001 certification
  • Microsoft Cloud Solution Provider and AWS Consulting Partner
  • In house Microsoft Certified Solutions Expert (MCSE) Business Intelligence Experts

Benefits

  • Expert management based on 15 years of DBA experience
  • Free-up your internal staff to focus on other priorities
  • Improve services with resilient and efficient back-office databases
  • Get issues resolved quickly and efficiently
  • Keep your data secure with database encryption
  • Supports highly available, high performance services
  • Deliver business intelligence (BI), management information (MI) and data analytics
  • Protect important data with our managed back-ups
  • Trusted technology advisor and ally of the public sector
  • Aligned values and knowledge transfer at every step

Pricing

£30.63 to £653.33 per instance per month

Service documents

G-Cloud 11

523268246299140

Jisc Services Ltd

Jisc helpdesk

03003002212

help@jisc.ac.uk

Planning

Planning
Planning service Yes
How the planning service works Jisc can provide a variety of planning services through related G-Cloud cloud professional services. Jisc caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Jisc can provide a variety of planning services through related G-Cloud cloud professional services. Jisc caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Jisc consultants and solution architects will work with you to determine appropriate quality assurance and performance testing plans.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications CHECK

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We offer a default core service level intended to cover normal office hours which can be enhanced by buying various service options.

Service scope

Service scope
Service constraints The service excludes visits to customer sites, including the attendance of project reviews. Attendance will be subject to prior agreement with any expenses incurred charged additionally.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 35 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels We provide a default core service level intended to cover normal office hours which can be enhanced by buying various service options.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft and Amazon Web Services (AWS)

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £30.63 to £653.33 per instance per month
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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