Sopra Steria Ltd

Sopra Steria Managed Cloud Services – Production

The Sopra Steria Managed Cloud Service provides the monitoring and management layer to enable effective use of Infrastructure as a Service components to deliver on which you can deploy bespoke and COTS applications.

Features

  • Monitored and Managed by appropriately cleared staff
  • Windows, RHEL and OpenSource Linux OS Versions Patched and supported
  • Service Hours 08:00-18:00 Monday to Friday (Optional 24x7)
  • Two Support Levels for Standard and Enhanced Support
  • Service provided on multiple Cloud Hosting Provider Platforms
  • Operational Service Management can be provided as an Optional Extra
  • Operational Security Management can be provided as an Optional Extra
  • Onboarding Process to tailor the service to meet client’s needs

Benefits

  • Managed Flexibility enabling customers to flex the number of VMs
  • No capital expenditure, service provided on a Pay-as-you-go cloud basis
  • Tried and tested service components from a trusted service provider
  • Extendable to include other optional support features including Security
  • Industrialised Processes reduce the operational risk
  • Service available in England, Scotland, Northern Ireland or Wales

Planning

Planning
Planning service Yes
How the planning service works This is a follow on service from the Sopra Steria Managed Service – Agile processes and procedures exist to plan the transition from Development to Live Running.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Sopra Steria training is focussed on the needs of the customer and addresses the gaps in the customer experience base. We can provide training on a wide range of information security domain/topics that can be both generic and specific to certain applications or administrative tasks. We include a level of one to one training within the scope of our service. Depending on our customer’s requirements we can provide additional training outside the scope of our service onsite/ offsite both for group and one to one, for additional charge.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works In conjunction with our Sopra Steria Managed Service – Dev Test offering we provide a service which covers the transition and transformation of services into the cloud or between cloud providers.
Setup or migration service is for specific cloud services Yes
List of supported services
  • AWS
  • Azure
  • UKCloud

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security accreditation and compliance support
  • ISO27001 certification audits and compliance support
  • GDPR assessment and compliance support
  • Security architecture support
  • Vulnerability management and scanning
  • Protective monitoring and threat intelligence
Certified security testers Yes
Security testing certifications
  • CREST
  • Other
Other security testing certifications
  • CISSP
  • CCP (SIRA/Cyber Architect)
  • MSc Information Security

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We can provide several levels of support and these include:
• architecture support (including security) for design and implementation of cloud-based solutions
• co-administration of the environment
• cloud security services, including assessing the security maturity of cloud implementations
• through risk assessment and addressing the specific risks to the environment
• implementing and operating a protective monitoring service
• training service on the environment
• Sopra Steria also has a Cloud Centre of Excellence.

Service scope

Service scope
Service constraints • Potentially the existing customer operational environment may impact the effectiveness of controls and level of business risk including the capability in areas of backup, audit, access control and security certificates.
• We currently do not have PCIDSS QDA experts currently, although we have established and reputable security partners who can support us when required.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times This is dependent on the Service Level Agreements (SLA) and conditions of the contract. Incident handling is agreed at the start of our delivery and includes the incident level and the type of response.
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Support levels User Support is not applicable to this service. Depending on the size of our client engagement, we typically allocate a security consultant as the single point of contact for our customer to discuss any ongoing issues or concern within the project.
Our consultants are knowledgeable and very conversant with Sopra Steria cyber security capabilities. If our client requires any support outside the scope of our engagement, our consultant can call upon the relevant subject matter experts to discuss with the customer on how Sopra Steria can help solve their problem.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold No anticipated 3rd party need as part of this offering.

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £46 to £99 per virtual machine per month
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
Return to top ↑