DATA INTENSITY LIMITED

Oracle Middleware Services - Java, WebLogic, SOA, Application Development

The middleware managed services include the ability to deliver varied levels of support. This means that organisations can choose from 24 x 7 support and business day support, whichever suits their model. Application Status and Response Time Java Virtual Machines (JVM) Metrics Application Data Sources EJBs JMS Web Services

Features

  • Status (up/down and response time)
  • Monitoring and metrics at page and request level
  • Comparison of internal and external availability and performance
  • Memory usage (current/peak/non-heap)
  • Threads (current/peak/state/blocked count)

Benefits

  • Proactive monitoring with proactive support
  • Quarterly health checks with documentation
  • Health monitoring of web sites, web services & response times
  • Penetration and vulnerability scanning
  • Patch management

Pricing

£80 to £100 per unit per hour

  • Education pricing available

Service documents

G-Cloud 9

522418648268165

DATA INTENSITY LIMITED

Danny Keating

07720739162

DKeating@DataIntensity.com

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 15min - hour depending on severity
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels 24x7 global follow sun support
bespoke support costs per client needs

Service manager, TAM and Support engineers (team)

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Oracle Corp

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £80 to £100 per unit per hour
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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