Nexus Open Systems Ltd

Nexus Managed Business Continuity & Disaster Recovery

Nexus offer a complete business continuity solution, protecting your business from downtime, even if your local physical server or entire network are destroyed. Our scalable solutions offer range of features that can satisfy both small and large enterprises. We enable companies to recover entire systems in a matter of minutes.

Features

  • Full automated site disaster recovery solution included
  • Server images taken as often as every 5 minutes
  • Quick recovery in the event of encrypting malware
  • Backups mounted and screenshotted daily
  • Automated Layer 2 network reconfiguration
  • Fast file restores plus instant local and cloud failover
  • Cloud Hypervisor to Boot images remotely
  • Automatic firmware/patching of the solution
  • Automatic disaster recovery rehearsals
  • Complete End to End Solution

Benefits

  • Guaranteed business continuity
  • Protect your business from Cyber criminals and downtime
  • Scalable solution to suit both small and large organisations
  • One simple fixed monthly cost
  • Upgrade only when your organisation grows
  • No additional investment in infrastructure
  • Total data protection from one integrated package
  • Systems can be brought up locally or in the cloud
  • Infinite retention of data locally and in the cloud
  • Allows for compliance with latest GDPR legislation

Pricing

£24 per user per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

5 2 2 2 9 3 2 8 7 2 9 9 0 6 4

Contact

Nexus Open Systems Ltd

Chris Goodwill

01392 205095

sales@nexusos.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard SLA is for 2 hours response for Critical issues; 4 hours response for Major issues and 8 hours response for Minor issues.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Users can interact with our Technical, Sales and Training teams. Raising questions which are dealt with there and then. Alternatively we will take enquiries away and respond direct to users through email.
Web chat accessibility testing
None as yet
Onsite support
Yes, at extra cost
Support levels
Pricing: No large upfront investments; Simple Pricing Model; Full Site DR Solution Included (Local & Cloud) - Support: End-to-end Solution (Services, Hardware, Software, Data-centre); Automatic Firmware/Patching of solution; Full Automated; Single Point of Contact; Automatic DR Rehearsals - Dedicated account manager
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We follow a defined process for on-boarding new clients to ensure that they have the assurance of our help, whilst at the same time remain in control of the cloud services which are often at the core of their business. Through the on-boarding process Nexus will complete a detailed assessment of: • Client’s strategic vision • Organisational culture • Current and future objectives • Desire business outcomes • Potential improvements to existing business processes • Project and programme delivery resources • Current governance and programmes. We can provide onsite training to our clients as well as instruction at our own training centre. User documentation is provided by way of client portal guide
Service documentation
No
End-of-contract data extraction
If your organisation decides to leave Datto, your administrators can take their backup data with them. They can request specific account exports and entire domain exports from Datto should this be required.
End-of-contract process
There are no additional costs at the end of the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Web browser
Accessibility standards
WCAG 2.1 A
Accessibility testing
None as yet
API
Yes
What users can and can't do using the API
Datto provides a RESTful API which allows administrators of the service to pull additional statistics such as number of exports created in the last 30 days and so on.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Datto is powered by a massively scaleable infrastructure which already services millions of users cloud based data. The addition of any practicable number of users has a very low impact.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Datto

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Customers export their data from Datto by selecting the files, users or services they want to restore and selecting the option to restore the file.
Data export formats
CSV
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Contractually Datto's Service Level is guaranteed to 99.9% availability for any calendar month and backed with service credits.
Approach to resilience
All data is redundantly stored across a minimum of 2 data centres, and all services are designed to leverage the redundant data centre infrastructure powering Datto's services.
Outage reporting
Datto provides customer alerts via emails to customers and resellers.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Depending on administrator preference, users can be signed in via a federated identity service, including AD as their identity backend. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Ernst & Young
ISO/IEC 27001 accreditation date
15/05/2015
What the ISO/IEC 27001 doesn’t cover
Any service not listed on the ISO certificate is not covered.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
31/01/2016
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Not applicable
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • SOC 2
  • SOC 3
  • HIPAA

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our customers and regulators expect independent verification of security, privacy and compliance controls. Datto undergoes independent third party audits on a regular basis to provide this assurance. This means that an independent auditor has examined the controls present in our data centres, infrastructure and operations.

Datto Backupify infrastructure is certified for a growing number of compliance standards and controls, and undergoes several independent third party audits to test for data safety, privacy, and security

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the update being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Datto can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineers.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Datto administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritised according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated.
Protective monitoring type
Undisclosed
Protective monitoring approach
Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Datto's technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data.
Incident management type
Supplier-defined controls
Incident management approach
If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Datto’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£24 per user per month
Discount for educational organisations
Yes
Free trial available
No

Service documents

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