Core

CoreGov - Secure Government Gateway to Cloud Services (Azure, AWS)

Core offer connections to Azure (ExpressRoute) and Amazon Web Services for government departments whose IT networking infrastructure is not capable of connecting directly, or the cost from existing incumbents is prohibitive. Core offer MPLS /IPSEC VPNs from your datacentre through our Official (Sensitive) datacentres which offer from 100Mbps to 160Gbps.

Features

  • Dedicated bandwidth to Azure from 50MB to 10GB
  • For clients whose firewall is not compatible with Azure Gateways
  • Works with any client side firewall
  • Hosted in an Official (Sensitive) certified datacentre in London/Slough
  • Provides connections to 11 different cloud providers
  • Connect to: AWS, Google Cloud Platform, Azure, Rackspace VMWare vCloud

Benefits

  • Fast and secure dedicate connection to Azure
  • Easy way to test Azure with minimal outlay
  • Cheaper than most ExpressRoute connections
  • Fully managed firewalls/routers from your datacentre to the cloud
  • Monthly service reports on utilisation and threat detection

Pricing

£385 to £31400 per device per month

  • Education pricing available

Service documents

G-Cloud 9

522178731596282

Core

Joyce Harmon

+44 (0) 207 626 0516

joyce.harmon@core.co.uk

Service scope

Service scope
Service constraints All hardware types and firewalls supported for VPN connectivity.
Core offer support for SonicWALL, Cisco and Fortinet firewalls and Cisco, Dell, HP switches.
System requirements Firewalls must be capable of NSCS IPSEC VPN requirements

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Core have various options and pricing for support depending on product or service required and whether the support is UK Hours 8am - 6pm, Weekends or 24/7.

Response and Resolution Timeframe Severity 1
Incident
Response Time: 60 Mins
Resolution Time: Continuous effort until fixed
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels See rate card. Depending on chosen products and services.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Core have various plans available for training. Some training is face to face for Administrators but we have extensive user based online training for our SaaS offerings. User documentation is provided where required in electronic format.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Core provide a data extraction service for all of our customer data. 3rd party migration software will be used at an extra cost depending on where the data resides and the amount of data to offboard. Standard day rates apply for this service as per the SFIA rate card.

All data is encrypted while stored in Azure/Aurora and is securely deleted to all government standards for OFFICIAL level data upon termination of service. We can provide data extracts from any of the system run in Azure or we can off board the whole virtual machine upon request, however licensing is not transferable and the client is responsible for ensuring they are compliant with Microsoft and any 3rd party licensing for software that may be running on any system we provide as an extraction request.
End-of-contract process The off-boarding high level process is as follow:
• An authorised client representative formally notifies Core to terminate the service.
• The date and time at which access to the service will be formally agreed.
o All access to servers will cease at this time.
o All networking components / VPN connections will be halted at this time.
• All data requested to be extracted from the servers will be taken out after the access have been cut off. Data extraction fees are on a time and materials basis from the SFIA rate card.
• Once all data extracts are complete all servers for the solution will be programmatically wiped from the IaaS backend including all backups, storage and recovery vaults. This process cannot be reversed once completed and data is permanently wiped and totally unrecoverable once removed.
• Billing for the service will be calculated up to the point at which all servers and services have been wiped from the system and a final bill with usage breakdown will be issued.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources Core monitor services for trending growth and add dynamic services as required. The nature of the design in Azure guarantees no impact to end users.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Website availability
  • Website loadtimes
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft, Quest Software, Trend, Dell, K2, HotDocs.

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual Servers
  • Data Drives
  • DataBases
  • End point devices where required
  • Identity Information
  • Online services data (Sharepoint, OneDrive, Exchange online)
  • Logs
Backup controls At the storage layer we keep 6 copies of the virtual machine disks available. 3 in the primary datacentre and 3 in the secondary datacentre. Replication of the disks is asynchronous so the RPO for replication is a maximum of 5 minutes for the data disks. Because we keep 6 copies live we take backups on a nightly basis which are stored in a recovery plan of 7 days, 4 weeks, 12 months, 1 year. Charging for storage based per TB.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.95%
Severity 1
Incident
Response Time: 60 Mins
Resolution Time: Continuous. 6% of the Daily Charges for the
Service Month in which the incident occurred
if Company does not respond to and resolve
100% of the Severity 1 Incidents within the
Resolution time within a Service Month
Severity 2
Incident
Response Time: 2 hours
Resolution Time: Continuous unless customer ops out 4% of the Daily Charges for the
Service Month in which the incident occurred
if Company does not respond to and resolve
100% of the Severity 2 Incidents within the
Resolution time within a Service Month
Severity 3
Incident
Response Time: 4 hours
Resolution Time: Continuous effort between hours of 9-5 2% of the Daily Charges for the
Service Month in which the incident occurred
if Company does not respond to and resolve
100% of the Severity 3 Incidents within the
Resolution time within a Service Month
Severity 4
Problem
Response Time: 8 hours
Resolution Time: Continuous effort between hours of 9-5 2% of the Daily Charges for the
Service Month in which the incident occurred
if Company does not respond to and resolve
100% of the Severity 4 Incidents within the
Resolution time within a Service Month
Approach to resilience Additional information on request but Core apply best practice Azure IaaS build specifications.
Outage reporting Service outages in Azure are publicly available by default. Instance outages and failovers are reported during an outage of any kind. This will be further reported against during the service review meetings.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels All support access channels are controls via privileged account management (PAM) with auditing.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS International Limted
ISO/IEC 27001 accreditation date 06/05/2016
What the ISO/IEC 27001 doesn’t cover None
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Core follow ISO27001 and ISACA Cobit 5 methodology for policy, process and framework. Other connected frameworks that make up our entire managed service and internal IT support service include ITIL, TOGAF and Prince2.

These policies and processes also closely map to the UK Governments Cloud Security Principles.

Our framework is managed directly through the CTO's office at Core where the role of DPO also resides for any GDPR compliancy.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach CORE has a robust and controlled Change Management process. Requests for change (RFC) are evaluated for the intended (and unintended) outcomes. A risk assessment is performed to understand the risk and impact to both the end user and the client entity. The risk of and the impact of failure is calculated as high, medium or low. The RFC requires three signatories (Platform operations, Platform Security and Service Operations) for the change to be implemented. Services, components, and required changes are tracked through the Service catalogue and Change processes. The service lifetime is aligned to Microsofts product, technology and service lifecycle.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Core use SonicWALL firewall devices with the Complete Gateway Security Service features set which includes Deep Packet Inspection, AV and Malware detection as well as a long list of security features. SonicWALL is unique in offering reassembly free DPI, meaning it can scale higher than other firewall vendors on throughput.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Compromises are identified through out of band management servers and monitoring probes. Security Incident response management is dependent on whether the client wants to purchase this from Core but typically as soon as an event is triggered or observed Core are alerted to our monitoring systems and ticketing system in parallel. This will then be followed up in accordance with agreed SLAs or OLAs.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Core run an ITIL compliant helpdesk and incident management approach. All calls can be made directly to our 24/7 ServiceDesk function. Reports will be generated by the incident team and delivered to the client via the service delivery manager.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider Azure
How shared infrastructure is kept separate Most Microsoft business cloud services are multitenant services, meaning that your data, deployments, and virtual machines may be stored on the same physical hardware as that of other customers. Microsoft uses logical isolation to segregate storage and processing for different customers through specialized technology engineered to help ensure that your customer data is not combined with anyone else’s.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £385 to £31400 per device per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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