Actica Consulting

User, Business, System and Service Requirements Development (including URD, SRD)

Moving to Cloud offerings require understanding ‘why’, and selecting the most appropriate adoption route which secures maximum benefits depends upon fully understanding the underpinning user requirements, business requirements, system requirements, and service requirements. Actica can provide comprehensive requirements definition and acceptance documentation that fully articulates project scope and problem space.


  • Production of User, System and Service Requirements Documents (URD, SRD)
  • Can develop User Needs, User Stories, User Journeys and Personas
  • Requirements and Acceptance Management Plans (RAMP) can be produced
  • Integrated Test, Evaluation and Acceptance Plans (ITEAP) can be produced
  • Through Life Management Plans (TLMP) can be produced
  • Extensible to other artefacts such as CONUSE, CONEMP, MODAF views
  • Covers Infrastructure, Networks, Applications and Crypto technologies
  • Covers Defence as a Platform (DaaP) concept and goals
  • Technical expertise (HTML5, CSS3, Javascript, .NET, Sharepoint and SQL Server)
  • Tailorable approach for Discovery Phase, Alpha, Beta or Live Phases


  • Unparalleled knowledge of MoD C4ISR technologies
  • SC and DV security cleared resources
  • Exploit standard tools such as DOORS, MooD and Archimate
  • Demonstrates best practice systems engineering methods
  • Ensure Cloud project is on a sure footing
  • Helps avoids reasons for project failure
  • Compliance with Digital Services Standard and Technology Code of Practice
  • Manage User expectations from the outset
  • Accelerates acceptance testing and compatible with Agile project delivery
  • Domain expertise in Defence, Justice, Education, Police, Local Authorities, Health


£300 to £1300 per person per day

Service documents

G-Cloud 11


Actica Consulting

Michael Murphy

+44 (0) 1483484090


Planning service Yes
How the planning service works Actica provides a comprehensive requirements service which encapsulates requirements elicitation, definition and documentation, at user, business, system and service levels. Our requirements services also typically include elicitation of options assessment criteria and objectives and identifying the verification methods that will effectively measure capability and performance of the solution. Our expert requirements managers are used to working in traditional waterfall (such as CADMID/T), Agile (such as SAFe) or hybrid methodology environments, and can communicate requirements in the form of well-defined user stories, backlogs, personas and user journeys or more traditional User Requirement and System Requirement Documents. To ensure requirements are comprehensively captured, we undertake a range of stakeholder engagement and User Research activities and requirements elicitation techniques including workshops, shadowing, interviews and document reviews. We perform extensive user needs analysis in order to fully understand the users, their user needs and the types of services they require. Where appropriate, Actica also deploys Model Based Requirements Engineering (MBRE) techniques to develop and refine the requirements for a system. Actica can manage requirements in DOORS, Atlassian JIRA and a number of other packages.
Planning service works with specific services No


Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works During Set-Up and migration, Actica offers a comprehensive set of requirements services which include managing and monitoring requirements traded during procurement, change and configuration control of existing requirements, and identification of new requirements.
Actica can support set-up and migration activities by producing Integrated Test, Evaluation and Acceptance plans for the required capabilities. This can include developing Verification and Validation Matrixes for mapping traceability between the different levels of requirements and their proposed Tests and Evaluation methods and maintaining these Matrixes in-line with the outcomes of tests.
For agile deliveries, Actica can manage backlogs, refine user stories as required, and elicit new user stories as they emerge during roll-out, for example to address bugs.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications Other
Other security testing certifications
  • National Cyber Security Centre Accredited Consultancy
  • CCP Certified Consultants

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works For ongoing support to agile deliveries, Actica can manage backlogs, refine user stories as required, and elicit new user stories as they emerge during roll-out.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Support levels N/A


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)


Price £300 to £1300 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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