VMWare Workspace ONE Implementation, Support and Management
Lineal provide design, configuration and support services for customers adopting Mobile Device Management solutions. This includes VMware Workspace ONE including Airwatch for simplified end user device management. We also provide full support and are a VMware Enterprise partner providing licensing arrangements to reflect business need.
- Mobile Device Management (MDM) Solution Design
- MDM Configuration and Deployment
- MDM Solution Support, Administration and Monitoring
- MDM Licensing Advice, Sales and Administration
- Remote or Onsite Support
- End user and technical training for staff
- Remote Device Management from a single, intuitive Cloud Dashboard
- Reduces business risk and costs associated with onsite infrastructure
- Reduces end user support requests
- Enhanced security policies for end user computing
- Improve compliance through fast and effective security policies
- Automatic updates
- Simplified device rollout
£400 to £1200 per person per day
- Education pricing available
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Lineal Software Solutions Ltd
|How the planning service works||We work closely with you to create an agreed design, introducing proof of concept exercises through trials and creating success plans for a seamless adoption of your VMware Workspace ONE Mobile Device Management solution. We can provide project management assistance or plan training programmes for your staff and IT team. Our years of experience are leveraged to support your success in moving to the cloud and realising greater value for money.|
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||
Lineal works with your own training requirements or can recommend a programme of end user and technical training to simplify adoption and ongoing administration of your chosen cloud solution.
Training can be delivered in-person in a classroom environment, in the workplace in small groups or 1:1, or remotely as required. Lineal offer a full range of training services.
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
Lineal has extensive experience of helping organisations migrate to cloud services. We can lead and support your transition to a cloud-first method of working and support you as you gain ever greater value from the services available.
Lineal can guide you to find the most cost effective and efficient way of migrating to your chosen cloud services and implement those to agreed plans, providing full support along the way.
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||Lineal can offer proof of concept and trial environments for testing and QA purposes. We can work with defined requirements in order to measure performance and ensure your migration to cloud services will be a success.|
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
Lineal provide a huge range of support services as part of our MSP offering to a diverse range of clients. From Office 365 and Azure through to security products and VMware Workspace ONE MDM, break-fix support for end users and proactive maintenance - we are able to support your business goals completely.
Our in-house service desk provides a complete support experience for your staff and we pride ourselves on the customer experience we deliver.
|Service constraints||Lineal are able to work with you to determine any applicable constraints and we are flexible in designing services that reflect your needs.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Email queries are responded to within 4 business hours. Online queries are typically responded to immediately and similarly for phone queries.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
PAYG Support - pay per time or incident - rates dependent on services and support required and are agreed in advance.
Standard Support - a contracted support offering based on limited consumption of our support services to agreed maximums. Rates vary depending on services for which support is being provided.
Premium Support - support offering with personalised support experience, technical account manager and agreed SLAs that may differ from Standard Support.
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£400 to £1200 per person per day|
|Discount for educational organisations||Yes|