Lineal Software Solutions Ltd

VMWare Workspace ONE Implementation, Support and Management

Lineal provide design, configuration and support services for customers adopting Mobile Device Management solutions. This includes VMware Workspace ONE including Airwatch for simplified end user device management. We also provide full support and are a VMware Enterprise partner providing licensing arrangements to reflect business need.

Features

  • Mobile Device Management (MDM) Solution Design
  • MDM Configuration and Deployment
  • MDM Solution Support, Administration and Monitoring
  • MDM Licensing Advice, Sales and Administration
  • Remote or Onsite Support
  • End user and technical training for staff

Benefits

  • Remote Device Management from a single, intuitive Cloud Dashboard
  • Reduces business risk and costs associated with onsite infrastructure
  • Reduces end user support requests
  • Enhanced security policies for end user computing
  • Improve compliance through fast and effective security policies
  • Automatic updates
  • Simplified device rollout

Pricing

£400 to £1200 per person per day

  • Education pricing available

Service documents

G-Cloud 11

521641343033015

Lineal Software Solutions Ltd

Jevon Whitby

01271375999

sales@lineal.co.uk

Planning

Planning
Planning service Yes
How the planning service works We work closely with you to create an agreed design, introducing proof of concept exercises through trials and creating success plans for a seamless adoption of your VMware Workspace ONE Mobile Device Management solution. We can provide project management assistance or plan training programmes for your staff and IT team. Our years of experience are leveraged to support your success in moving to the cloud and realising greater value for money.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Lineal works with your own training requirements or can recommend a programme of end user and technical training to simplify adoption and ongoing administration of your chosen cloud solution.

Training can be delivered in-person in a classroom environment, in the workplace in small groups or 1:1, or remotely as required. Lineal offer a full range of training services.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Lineal has extensive experience of helping organisations migrate to cloud services. We can lead and support your transition to a cloud-first method of working and support you as you gain ever greater value from the services available.

Lineal can guide you to find the most cost effective and efficient way of migrating to your chosen cloud services and implement those to agreed plans, providing full support along the way.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Lineal can offer proof of concept and trial environments for testing and QA purposes. We can work with defined requirements in order to measure performance and ensure your migration to cloud services will be a success.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Lineal provide a huge range of support services as part of our MSP offering to a diverse range of clients. From Office 365 and Azure through to security products and VMware Workspace ONE MDM, break-fix support for end users and proactive maintenance - we are able to support your business goals completely.

Our in-house service desk provides a complete support experience for your staff and we pride ourselves on the customer experience we deliver.

Service scope

Service scope
Service constraints Lineal are able to work with you to determine any applicable constraints and we are flexible in designing services that reflect your needs.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email queries are responded to within 4 business hours. Online queries are typically responded to immediately and similarly for phone queries.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels PAYG Support - pay per time or incident - rates dependent on services and support required and are agreed in advance.

Standard Support - a contracted support offering based on limited consumption of our support services to agreed maximums. Rates vary depending on services for which support is being provided.

Premium Support - support offering with personalised support experience, technical account manager and agreed SLAs that may differ from Standard Support.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £400 to £1200 per person per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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