Intergraph (UK) Ltd

Hexagon Mobile Alert

Hexagon Mobile Alert enables the public to report non-emergency incident information from a smartphone to the relevant authority via Hexagon’s cloud-hosted service. Incident types are configurable, examples are flytipping, potholes, defective lighting and road signage. The subscribing organisation receives a feed of reports and has access to a reporting portal.

Features

  • Categories of incidents configured during on-boarding
  • Report can include a comment and photo
  • Location from GPS or from interactive map
  • Email report routed to appropriate personnel
  • Web Portal enables management of incident status
  • Analytical capabilities for visualisation
  • Integrate to your in-house GIS via OGC WFS service

Benefits

  • Improved reporting rates through public engagement
  • Reduce call volume through your call-centre
  • Reports directed to appropriate department based on category
  • Consistent incident reports with category, location, comment, photo & contact
  • Contact details enable feedback to be provided on resolution

Pricing

£680 to £31400 per licence per year

Service documents

G-Cloud 9

520856848445284

Intergraph (UK) Ltd

Michelle Libby

01793 492437

e-tender-uk@intergraph.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Hexagon Mobile Alert is constrained by geographic area and served population
System requirements
  • IOS version 9x or later.
  • Android version 4.4 (KitKat) or later.
  • Tested devices: Samsung Note 3, Samsung Galaxy Ace 2
  • Samsung Galaxy Trend, Samsung Galaxy 6S Edge

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 4 hour response. Hexagon aims to provide a response within four business hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels The service benefits from standard 9 to 5, Monday to Friday (excluding local holidays) direct email support, direct telephone support and access to a 24/7/365 knowledge base. Contact details for support will be delivered during On-Boarding.
Service levels are defined in the Terms and Conditions. See document: Intergraph (UK) Ltd - Supplier Terms and Conditions for G-Cloud 9, Part E Maintenance Terms and Conditions for Software.
Management, service and security levels of the underlying cloud infrastructure will be defined between you and your cloud provider.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The start-up package provides the necessary configuration to get your organisation enlisted.
Reporting categories are adapted to your organisation’s needs.
Client app is localized to your required incident types.
Portal with user/password login for subscribing organisation gives you access to reported incidents.
The on-boarding process will typically be less than 7 business days from placing an order. The customer will receive log in details for accessing Mobile Alert.
The customers’ ability to meet the system requirements will be checked during On-Boarding.
You are responsible for advising the public/users about the availability of the service in your area. That might be a dedicated marketing campaign, part of a regular newsletter or a notice added to your website.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction At completion of the subscription period, access to reports of incidents will be revoked. All incidents reported will already have been forwarded to the subscribing authority.
Access to photographs of incidents will no longer be available to the subscribing organisation after the subscription period ends.
Hexagon retains all rights to data including incident reports and photos submitted by the public/users.
End-of-contract process At completion of the subscription period, access to reports of incidents will be revoked. All incidents reported will already have been forwarded to the subscribing authority.
Access to photographs of incidents will no longer be available to the subscribing organisation after the subscription period ends.
Hexagon retains all rights to data including incident reports and photos submitted by the public/users.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Hexagon Mobile Alert is constrained by geographic area and served population
Accessibility standards None or don’t know
Description of accessibility The Hexagon Mobile Alert application is available on the relevant app store. Customers install it and then can access the functionality.
Accessibility testing None
API No
Customisation available No

Scaling

Scaling
Independence of resources Through underlying hosting technology.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach The Hexagon service is hosted by a third party.
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users cannot export their data from this service. All reports, during the subscription period, are forwarded to the customer.
Data export formats Other
Other data export formats None
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Other
Other protection within supplier network The Hexagon service is hosted by a third party.

Availability and resilience

Availability and resilience
Guaranteed availability The Hexagon service is hosted by a third party.
Approach to resilience N/A
Outage reporting N/A

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels A user name & password is required to access support channels and management interfaces.
Access restriction testing frequency Less than once a year
Management access authentication Other

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance accreditation No
Security governance approach Intergraph UK are currently working to achieve ISO27001 certification. Our approach to security governance is in line with the requirements of the standard and takes a risk based approach to managing the security of our information assets.
Information security policies and processes Intergraph UK have an Information Security Policy which defines the approach. Risk and Incidents are managed through Management reviews as per the requirements of the ISO27001 standard.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The Hexagon service is hosted by a third party.
Vulnerability management type Undisclosed
Vulnerability management approach The Hexagon service is hosted by a third party.
Protective monitoring type Undisclosed
Protective monitoring approach The Hexagon service is hosted by a third party.
Incident management type Undisclosed
Incident management approach Hexagon has a documented incident (service support) process.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £680 to £31400 per licence per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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