Sungard Availability Services (UK) Ltd

DDoS Mitigation

The Sungard AS Distributed Denial of Service (DDoS) Mitigation Service is provided through 2 x resilient scrubbing centres, which are manned by a 24/7 Security Operations Centre based in the UK. This service samples packet headers inbound from each of the Internet facing routers to detect DDoS attacks.


  • 24/7 Managed SOC to continually monitor network traffic anomalies
  • Fixed subscription price
  • 2 x resilent Scrubbing Centres
  • Up to 20Gbs scrubbed traffic throughput
  • Whitelisting last 10,000 known good IP addresses from week ago
  • Either dynamically tuned or manually tuned to your systems requirements


  • UK based scrubbing centres, ensures no latency with users
  • Can scale rapidly to mitigate against attacks of any size
  • Dedicated specialist team with 100% mitigation record
  • Legitimate traffic reaches your website when it’s under attack
  • No additional mitigation costs which scale with attacks
  • Resilience – connected to multiple scrubbing centres


£177 to £1089 per unit per month

  • Free trial available

Service documents

G-Cloud 10


Sungard Availability Services (UK) Ltd

Sungard Availability Services

0800 143 413

Service scope

Service scope
Service constraints None
System requirements No system requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 24 hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Sungard AS offers several support functions – NOC, Service Desk, resolver teams etc. as part of its management services for ticketing.

24/7/365 support for the Service Desk.

Support teams are arranged in a first, second and third line of support with escalation to third party suppliers if required. Service affecting outages are escalated through the Sungard AS management process in line with the ITIL methodologies.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Sungard AS provides the customer with an on-boarding document to be completed by the customer. When we receives the completed on-boarding document, we will conduct an internal review of the on-boarding document. We will then schedule a conference call to conduct a technical review with the customer. Upon mutual agreement both parties will sign the on-boarding document. The on-boarding document will be used as a template for all configuration requirements and future execution of services supplied.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction No date is held
End-of-contract process All connections to the customer are ceased in the month following contract termination.

Using the service

Using the service
Web browser interface Yes
Using the web interface The user portal is a read only view in to the service providing customer visability in to the normal day to day traffic seen in and outbound of the network. This gives users the ability to download reports based on traffic, applications, TCP and UDP ports plus much more. Further to this any attacks or alerts see can also be viewed on the portal along with our real-time mitigation page that provides users visibility on how attacks are being dealt with live and discover the countermeasures used to block the attack. All reports on the portal can be downloaded for offline viewing. Along with the visibility into your own network traffic there is also access in to your threat intelligence feed providing an insight on the attacks going on across the global.
Web interface accessibility standard None or don’t know
How the web interface is accessible The web information has been designed to provide end users visibility in to there network traffic and changes/updates to the portal is tested before being launched and made live to customers.
Web interface accessibility testing The web information has been designed to provide end users visibility in to there network traffic and changes/updates to the portal is tested before being launched and made live to customers.
Command line interface No


Scaling available Yes
Scaling type Automatic
Independence of resources The service has mechanisms in place to ensure users are not impacted due to other customers being targeted for DDoS attacks. These include moving post DDoS mitigated subnets to 'peace time' ISP links which allows subnets that have been recently attacks and classed as highly likely to be attacked again on a dedicated link. Which allows our primary circuits to be used to scrub active DDoS threats.
Usage notifications Yes
Usage reporting
  • Email
  • Other


Infrastructure or application metrics Yes
Metrics types Other
Other metrics N/A
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type Reseller (no extras)
Organisation whose services are being resold Redspam

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach All data is stored on our DDoS appliances access with strict user authentication controls.
Data sanitisation process Yes
Data sanitisation type Hardware containing data is completely destroyed
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Traffic flow data
  • Alerts
  • Mitigation data
  • Reports
Backup controls Backups are performed by Sungard AS.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The Target is 99.95% for the mitigation to be started within 45 minutes of a High Level Alert.

Where Sungard AS fails to meet the Target set out above, the following Service Credits will apply:
Incident 1 15% of Monthly Subscription Charge
Incident 2 30% of Monthly Subscription Charge
Incident 3 45% of Monthly Subscription Charge
Incident 4 60% of Monthly Subscription Charge

Some attacks are too large for the 10 Gb Mitigation Service and will not therefore be deemed a breach of the SLA as they are outside of the service offering.
Approach to resilience Available upon request.
Outage reporting Available upon Request

Identity and authentication

Identity and authentication
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Sungard AS personnel have access granted as per necessary access control permission whilst customers have to adhere to the customer procedures.

Customers have read only access to the portal.
Access restriction testing frequency At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Available upon request.
Information security policies and processes A secure environment has been developed for the operation of business processes which are fully documented. This document outlines ’ security fundamentals and identifies the responsibilities that are essential to the control of risk when handling business and customer information.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Any configuration changes, as part of a new DDoS service implementation or change request to existing customer configuration, are subject to a defined change management process. Configuration steps on the service equipment are detailed in a dedicated change control document, which is reviewed by Senior Engineers and approved by Management. Full configuration backups of the equipment concerned are taken prior to the implementation, which would be performed during a scheduled maintenance window if it is deemed to be service impacting. Maintenance windows are notified to customers 7 days in advance.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available upon request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available upon request
Incident management type Supplier-defined controls
Incident management approach Pre-defined processes are used to mitigate DDoS attacks and are detailed in the Client Operational Handbook that is provided to the customer as part of the on-boarding process. In most cases, DDoS attack incidents are detected by the service monitoring system and proactively handled by the provider SOC. The proactive DDoS mitigation process consists of notifying the customer following high alerts, redirecting the customer traffic to the provider network and mitigating the attack. A reactive DDoS mitigation process also exists whereby the customer reports an event to the provider SOC via email or telephone.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £177 to £1089 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial We offer a proof of concept of the solution for 30 days.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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