The Ansarada Tender Platform is simple to use and equipped with sophisticated features to support the procurement needs of your tender.
Secure Two-Way Q&A, with workflow and audit quality reporting maintains the complete anonymity of the bid evaluation team. With an intuitive interface, you’ll be up and running in minutes.
- Access the platform on any device, zero plugins or installs
- Bulk upload of files with drag and drop in platform
- Two-way Q&A functionality with robust approval workflows
- Q&A and activity audit trails automated with integrated probity roles
- Set user system and file access rights simply and individually
- Full life cycle data access security, regardless of file location
- Electronic submission system, with end to end security and control
- A highly intuitive interface designed exclusively for tenders
- Highly experienced Client Services team available directly 24/7/365
- ISO 27001:2013 certified & GDPR compliant
- Users access the platform easily with no internal IT restrictions
- Build file structure in own system and then import easily
- Eradicate bottlenecks, control momentum and enable efficient Q&A processes
- Automating probity greatly reduces risk and increases efficiency
- Highly intuitive and clear controls reduce risk and increase efficiency
- Remotely revoke access on saved docs, gives 100% control
- Submissions can be easily transferred, with full control and security
- No user manuals necessary, one online training session all required
- Proactive support empowers teams with best practice
- Confidential data is securely held under highly accredited security processes.
£0.84 to £5.60 per megabyte per month
- Education pricing available
Ansarada UK Limited
0203 058 0237
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||Not applicable|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Dedicated Project Manager with 'real' phone support available 24/7/365.
Client can generate a support request directly via email or through the tender platform, resulting in a call back from support within 1hr.
Clients are also welcome to call our Customer Service team direct, without any queuing, menu selection, call screening, we aim to pick up all calls within 3 rings.
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Onsite support|
Dedicated Phone support available 24/7/365.
Client generated support request, from within the tender platform, results in call back from support within 1hr.
Clients are also welcome to call directly into Customer Service team.
There is no additional cost for support.
The entire client service team is available to customers, based in London, Chicago and Sydney.
We adopt a 'follow the sun' model, which means that support is provided 24 hrs a day from a team working within their local day time working hours.
|Support available to third parties||Yes|
Onboarding and offboarding
Our dedicated Client Services team provide individual online training sessions for customers.
Support is available for each step of the on-boarding and set up process, which then moves into ongoing support once the tender process begins.
Our client services team are the gold standard in customer support and regularly receive positive feedback from customers.
|End-of-contract data extraction||Data can be exported securely to your system via secure URL link, or provided on encrypted USB, upon request.|
Clients can extend the term of contract or close the tender room at the end of the contract term.
Alternatively a client can disable access to the room but leave the room accessible to the client administrator.
Upon request, an archive of all data, users and activity can be exported to encrypted USB, or a link provided, to enable audit and records management.
All costs are detailed in Pricing Schedule.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Similar experience to desktop, but formatted for smaller screens.|
|Accessibility standards||None or don’t know|
|Description of accessibility||Not WCAG 2.0 compliant|
|Accessibility testing||New UI elements are tested in-house with screen-reader technology.|
|Independence of resources||We can automatically scale our infrastructure if required. We also closely monitor our resources and proactively plan capacity so that there is a lot of headroom for unexpected usage peaks.|
|Service usage metrics||Yes|
|Metrics types||Activity Logs|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Data can be exported, by request, at any time.|
|Data export formats||Other|
|Other data export formats||Native|
|Data import formats||Other|
|Other data import formats||Native|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||99.8%. Non-Compliance refunds on this Standard are included in Pricing Schedule|
|Approach to resilience||We deploy a high availability infrastructure across multiple AWS datacenters. Load balancers distribute connections to multiple servers and if one was to go down the other would automatically take the load.|
|Outage reporting||A public dashboard is available at https://status.ansarada.com/|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||Access is restricted to support staff on principle of least privilege.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||LLoyds Register|
|ISO/IEC 27001 accreditation date||Originally, May 2009 and continuous since|
|What the ISO/IEC 27001 doesn’t cover||112 of the 114 Controls in ISO 27001 are applied. The remaining 2 concern aspects of e-commerce not applied by Ansarada.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||Ansarada maintains 25 Security Policies and Procedures. These are regularly reviewed and updated by areas they affect. Updating is both scheduled and ad hoc. The P&Ps are built into Departmental Training processes. Internal Auditing and regular informal checks of compliance are done. Information Security Incidents Reports, also flag areas that may require attention.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||These are detailed in the Change Management Procedure, a copy of which can be provided.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||Our engineering teams subscribe to different vendor notifications and security alerts. We regularly deploy vendor updates to keep up to date with security patching.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||We centrally collect all logs relevant to our services and apply anomaly detection and analysis to alert in case of suspicious activity.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Users report incidents via our internal issue tracking software in conformance to our incident management process.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£0.84 to £5.60 per megabyte per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Full feature access for limited time period, typically two weeks or one month, if required.|
|Link to free trial||https://www.ansarada.com/tenders|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|