Ansarada UK Limited

Tender Platform

The Ansarada Tender Platform is simple to use and equipped with sophisticated features to support the procurement needs of your tender.
Secure Two-Way Q&A, with workflow and audit quality reporting maintains the complete anonymity of the bid evaluation team. With an intuitive interface, you’ll be up and running in minutes.

Features

  • Access the platform on any device, zero plugins or installs
  • Bulk upload of files with drag and drop in platform
  • Two-way Q&A functionality with robust approval workflows
  • Q&A and activity audit trails automated with integrated probity roles
  • Set user system and file access rights simply and individually
  • Full life cycle data access security, regardless of file location
  • Electronic submission system, with end to end security and control
  • A highly intuitive interface designed exclusively for tenders
  • Highly experienced Client Services team available directly 24/7/365
  • ISO 27001:2013 certified & GDPR compliant

Benefits

  • Users access the platform easily with no internal IT restrictions
  • Build file structure in own system and then import easily
  • Eradicate bottlenecks, control momentum and enable efficient Q&A processes
  • Automating probity greatly reduces risk and increases efficiency
  • Highly intuitive and clear controls reduce risk and increase efficiency
  • Remotely revoke access on saved docs, gives 100% control
  • Submissions can be easily transferred, with full control and security
  • No user manuals necessary, one online training session all required
  • Proactive support empowers teams with best practice
  • Confidential data is securely held under highly accredited security processes.

Pricing

£0.84 to £5.60 per megabyte per month

Service documents

G-Cloud 10

519961544061256

Ansarada UK Limited

Andy Potter

0203 058 0237

andy.potter@ansarada.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Not applicable
System requirements
  • Updated browser
  • Internet access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Dedicated Project Manager with 'real' phone support available 24/7/365.
Client can generate a support request directly via email or through the tender platform, resulting in a call back from support within 1hr.
Clients are also welcome to call our Customer Service team direct, without any queuing, menu selection, call screening, we aim to pick up all calls within 3 rings.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Dedicated Phone support available 24/7/365.
Client generated support request, from within the tender platform, results in call back from support within 1hr.
Clients are also welcome to call directly into Customer Service team.
There is no additional cost for support.
The entire client service team is available to customers, based in London, Chicago and Sydney.
We adopt a 'follow the sun' model, which means that support is provided 24 hrs a day from a team working within their local day time working hours.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our dedicated Client Services team provide individual online training sessions for customers.
Support is available for each step of the on-boarding and set up process, which then moves into ongoing support once the tender process begins.
Our client services team are the gold standard in customer support and regularly receive positive feedback from customers.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be exported securely to your system via secure URL link, or provided on encrypted USB, upon request.
End-of-contract process Clients can extend the term of contract or close the tender room at the end of the contract term.
Alternatively a client can disable access to the room but leave the room accessible to the client administrator.
Upon request, an archive of all data, users and activity can be exported to encrypted USB, or a link provided, to enable audit and records management.
All costs are detailed in Pricing Schedule.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Similar experience to desktop, but formatted for smaller screens.
Accessibility standards None or don’t know
Description of accessibility Not WCAG 2.0 compliant
Accessibility testing New UI elements are tested in-house with screen-reader technology.
API No
Customisation available No

Scaling

Scaling
Independence of resources We can automatically scale our infrastructure if required. We also closely monitor our resources and proactively plan capacity so that there is a lot of headroom for unexpected usage peaks.

Analytics

Analytics
Service usage metrics Yes
Metrics types Activity Logs
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported, by request, at any time.
Data export formats Other
Other data export formats Native
Data import formats Other
Other data import formats Native

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.8%. Non-Compliance refunds on this Standard are included in Pricing Schedule
Approach to resilience We deploy a high availability infrastructure across multiple AWS datacenters. Load balancers distribute connections to multiple servers and if one was to go down the other would automatically take the load.
Outage reporting A public dashboard is available at https://status.ansarada.com/

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access is restricted to support staff on principle of least privilege.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LLoyds Register
ISO/IEC 27001 accreditation date Originally, May 2009 and continuous since
What the ISO/IEC 27001 doesn’t cover 112 of the 114 Controls in ISO 27001 are applied. The remaining 2 concern aspects of e-commerce not applied by Ansarada.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Ansarada maintains 25 Security Policies and Procedures. These are regularly reviewed and updated by areas they affect. Updating is both scheduled and ad hoc. The P&Ps are built into Departmental Training processes. Internal Auditing and regular informal checks of compliance are done. Information Security Incidents Reports, also flag areas that may require attention.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach These are detailed in the Change Management Procedure, a copy of which can be provided.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Our engineering teams subscribe to different vendor notifications and security alerts. We regularly deploy vendor updates to keep up to date with security patching.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We centrally collect all logs relevant to our services and apply anomaly detection and analysis to alert in case of suspicious activity.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Users report incidents via our internal issue tracking software in conformance to our incident management process.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.84 to £5.60 per megabyte per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full feature access for limited time period, typically two weeks or one month, if required.
Link to free trial https://www.ansarada.com/tenders

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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