Infosys Limited

Infosys Cloud ERP/CRM Package Evaluation

Infosys Package Evaluation Services builds upon Infosys vast experience in leading Cloud Enterprise Packages such as SAP, Oracle, Microsoft Dynamics CRM, Microsoft Dynamics AX, Salesforce.com etc. Infosys has strong experience across Package Consulting, Implementations, Roll-outs, Upgrades, and Maintenance and support operations.

Features

  • Cloud ERP
  • Cloud CRM
  • Enterprise Packages

Benefits

  • successful implementations while optimizing costs
  • Package Sizing Estimation Infosys study of existing system size
  • Infosys Package Points implementation sizing methodology
  • Package Points helps companies with successful implementations while optimizing costs
  • Package landscapes strategy best fit for their requirement and roadmap
  • landscapes strategy best fit for their requirement and roadmap
  • User convenience

Pricing

£250 per person per day

Service documents

G-Cloud 9

519427807364112

Infosys Limited

David Burgess

+44 7985663029

ukps@infosys.com

Planning

Planning
Planning service Yes
How the planning service works We plan the entire gamut of movement from Standalone to Cloud Software
Planning service works with specific services Yes
Hosting or software services the planning service works with Oracle Cloud

Training

Training
Training service provided Yes
How the training service works Training and user documentations will be provided
Training is tied to specific services Yes
Services the training service works with ERP/CRM Cloud Packages

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We use proven migration methodologies to ensure smooth migration to the cloud systems . We utilize tools like PANAYA Quality centre for Oracle and our Infosys Code Migration Optimizer to help with the analysis and provide an accurate assessment of the effort and anticipated complexity and timeline.
Setup or migration service is for specific cloud services Yes
List of supported services Oracle Cloud

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works For the entire process of movement to cloud , we adhere to CMMI practices for checking the quality assurance of the movement to cloud

Security testing

Security testing
Security testing service Yes
Security testing type Other
Other security testing
  • Risk based application security testing
  • Pre and post production application assessment
  • Assessment of applications for Regulations
  • Industry Best Practices
  • Internal Organizational Security Policies
  • Threat Modeling Security Architecture & Design reviews
  • Hardening/ Patching

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works Infosys has been authorized solution provider for Oracle Fusion Cloud Build, Oracle Fusion Cloud Integration and Business Analytics

1. Advisory services for cloud adoption
2. Cloud integration and migration services
3. Implement & support Oracle Cloud applications
4. Infosys Oracle based cloud solutions and business platforms (Cloud-based Studies and implementation management)
5. Multiple enterprise solutions hosted on Oracle Cloud Platform ; Oracle Dimond partner for ERP implementation

Service scope

Service scope
Service constraints When Oracle ERP Application is procured, clients have to also go for planned maintenance arrangements to support the Oracle systems for further upgrades etc.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We do the analysis of the ticket and based on the complexity of the system, we work on the SLAs along with the client
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels L1 L2 and L3 Support.
At high level, L1, L2 & L3 can be mapped to
L1 Support -> Application operations and monitoring, Categorization and logging of tickets, Fixing known/commonly occurring issues, Escalating issues to next level within SLA timelines in absence of a known resolution.
L2 Support -> Application production support, Problem Management, configuration Management, Escalated Incident Management for tickets escalated from L1 team
L3 Support - > change and release management, SLA management, Escalated Incident Management for tickets escalated from L2 team, Minor Enhancements < 40 hours (typically), Bug fixes .

Pricing is factored considering the volume and complexity size of the tickets

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £250 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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