MetaCompliance Ltd

MetaEngage

MetaEngage is an automated solution that firstly engages staff with a graphically rich portal, but has the capability to increase the number of onscreen prompts and interactions which increases or enforces staff adoption of eLearning, policy or compliance.Therefore ensuring that staff participate in key compliance, privacy and cyber security projects.

Features

  • Seamless integration with an LDAP based directory system
  • LDAP replication allows automatic reaction to organisational change
  • Targets unique groups or departments
  • Dynamically deliver communication to the user’s desktop
  • Real time delivery of compliance and learning from the cloud

Benefits

  • Reinforcement of user awareness and sustainable user engagement
  • Provides real time governance reporting and audit trail
  • IT Governance Culture Change
  • Allows multi level targeting
  • Saves time and reduces cost in compliance initiatives
  • Risk mitigation

Pricing

£2.99 to £3.99 per user per year

  • Free trial available

Service documents

G-Cloud 11

519029992516251

MetaCompliance Ltd

Robert Pickett

02871359777

rpickett@metacompliance.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints N/A
System requirements
  • Internet Explorer 11
  • Google Chrome
  • Safari
  • Microsoft Edge
  • Active Directory Federation Services
  • Windows 7+

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email or online ticketing support

Yes
Support response times

Priority 1- Critical Problem Response time 2 hours Priority 2 - Moderate Problem Response time 4 hours Priority 3 - Low Level Problem Response time 12 hours Priority 4 - Minor Problem Response time 24 hrs.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Chat Widget Accessibility - WCAG 2.0 Level A compliant Users utilizing a screen reader are able to navigate through the widget Users interacting solely with a keyboard can fully interact with the widget Visually impaired users can interact with the widget in a high-contrast state Hover states for all buttons and links which can visually change when hovered over or tabbed to Messages received in live chat can be read out loud and verbally differentiate between the end user and agent Keyboard Navigation With the Tab (and Shift + Tab) keys, the widget icon can now be navigated to with the keyboard for visually impaired and blind users. The is possible because the Drift Widget Icon is land marked so a screen reader will list the chat widget as a functionality on any website that has it and make it easier to navigate. Accessible Rich Internet Applications (ARIA) supplements HTML with information about what different elements on the web page are, so that interactions and widgets commonly used in applications can be passed to Assistive Technologies when there is not otherwise a mechanism. Screen readers then have additional context about the webpage and can narrate exactly what is happening
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels The MetaEngage service is bound by the Microsoft Azure SLA, which offers a 99.9% Service level. In addition to this, MetaCompliance Ltd. operates a robust fault resolution process for customer support.

Customers can contact our Support team via our dedicated help desk number, or our dedicated support email address. This provides a single point of contact for MetaCompliance customers, and initiates the MetaCompliance support process for issue resolution. This contact automatically creates a support ticket, which is then allocated to the relevant support team to progress, as per our support level agreement (SLA), which can be provided on request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started When a customer has purchased one of the MetaCompliance products, our Support team will start the 5-step onboarding process.

1. On-boarding – Provision Customer tenant in line with services purchased. Initial Welcome call to introduce the MetaCompliance Project Team and begin the on-boarding process.
2. User Population – Successfully populate MyCompliance Cloud Site with required users. Manual upload or AD Synchronisation options available.
3. Product Training – Full Product training on all purchased modules.
4. Pilot – Assistance in setting up a small pilot to a subset of users ahead of going live to all users.
5. Go Live – Assistance & guidance provided on the go live to all users.

We can provide onsite or online training.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction The MetaEngage service is based on Microsoft Azure and any data on the console can be easily retrieved and exported elsewhere if required. There is no cost associated with this.
End-of-contract process The off-boarding process for MetaEngage is straightforward:

Step 1: Customer gives notice of termination of the service, three (3) months prior to the annual renewal date

Step 2: MetaCompliance will disable customer access to MyCompliance Cloud

There is no cost to cease using the service at the contract renewal date provided customers deliver three (3) months advance written notice of termination prior to said date.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Dedicated mobile views for web portal.
API Yes
What users can and can't do using the API We have a REST API for certain features of our software.
API documentation Yes
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation User interface can be customised using different themes and styles.

Scaling

Scaling
Independence of resources Microsoft Azure scalability.

Analytics

Analytics
Service usage metrics Yes
Metrics types Azure Application Insights to log application usage
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data via PDF, Excel and Image formats. MetaCompliance can also assist in bespoke data exports.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • PDF
  • PNG
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability The MetaEngage service is bound by the Microsoft Azure SLA, which offers a 99.9% Service level. In addition to this, MetaCompliance Ltd. operates a robust fault resolution process for customer support.

Further information on our best practice SLA for customer support can be found on our Service Definition documentation.
Approach to resilience Available on request
Outage reporting There is a public dashboard from the cloud service provider and we also provide email alerts to customers.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels We have a well defined authorization scheme in our application. Management interfaces are only available to certain levels of administrators. Our support channel is managed within Salesforce Service Cloud and can only be accessed by certain support admins.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 SOCOTEC
ISO/IEC 27001 accreditation date 15/03/2019
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We are ISO27001 certified. Number 16236IS

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach MetaCompliance uses Agile Software Frameworks for developing our software. We track all requirements from design to release (along with bugs and testing) within Team Foundation Server. For any substantive change we will do a security assessment for the project and risk assess the project.
Vulnerability management type Supplier-defined controls
Vulnerability management approach For any substantive changes we request penetration testing from outside vendors and fix any medium and high risks directly. We are ISO27001 certified and have vulnerability management in our Information Security Management System.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We are ISO27001 certified, and because we run penetration tests regularly we find and fix potential compromises quickly.
Incident management type Supplier-defined controls
Incident management approach Our Incident Management process following ISO27001 and we are ISO27001 certified.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2.99 to £3.99 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Trial versions are available. The trial lasts for 14 days and is limited to 10 users/employees and to 1 Administrator.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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