Visionist

Telephony, Infrastructure and Video Conference Transition to Cloud & Unified Communications Services

Design, integration, test and operational support services for Transition and Transformation services for legacy voice & video conferencing services. Using proven methods to support transition to cloud hosted solutions, including Identify Federation, Cisco, BT, Unity, Vodafone, VONE-C, Level 3, Skype for Business, & SIP Gateways. Connecting up to OFFICIAL Sensitive

Features

  • Independent supplier, with no tie in to specific vendors
  • System design and assurance
  • System integration, test and deployment
  • System operational support and assurance
  • Demonstrable experience in delivery to 20,000+ users across government
  • Infrastructure adds, moves and changes service option

Benefits

  • Integrated and Unified Communications with your desktop services, increasing productivity.
  • Fixed Mobile Convergence (FMC), increasing capability and capacity.

Pricing

£335 to £1735 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

5 1 8 8 7 4 9 6 5 7 4 2 3 6 2

Contact

Visionist

Peter Miller

+44 (0)20 3883 8201

info@visionist.com

Planning

Planning service
Yes
How the planning service works
With over 20 years experience in design and delivery of traditional and unified communication systems, Visionist will provide you with a rapid assessment of your current telephony service, whether a legacy or an existing VoIP/IPT service.

We identify rapidly deployable service improvement opportunities and engage with senior stakeholders to understand your IT strategy. We will provide you with a high level requirements specification for a Voice over IP (VOIP) service and an appropriate migration strategy and high level plan.

With our proven successful delivery of similarly sized projects of similar complexities within government, we provide you with a short list of potential suppliers to evaluate. Visionist can manage the evaluation process, making recommendation for a preferred technology and procurement route. We are able to assist with supplier and product evaluation, or to run the entire process for you.

As we are truly independent with no specific ties to any vendors, we are able to identify and plan the service which is a best fit for your requirements.

Once a supplier and appropriate technology are identified, we can to provide a full project planning lifecycle, from early engagement to supplier management and ultimately provide live operational support of the services.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Visionist provide training services for both end users and system administrators. We can provide a bespoke service which is tailored to your specific needs and various user stories, such as FMC users, hunt group / call centre members and manager / secretary functions.

Training can be provided on site on a 1:1 or group basis (up to 20 people per session), or via a web interface.

User guides and training material can be hosted as part of a self service portal.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Visionist have delivered many integrated and unified communications transition services to central government clients (20,000+ users). We have also delivered similarly sized desktop and infrastructure transition and transformation programmes.

Visionist have a first rate understanding of the various technologies, suppliers, procurement routes and most importantly, challenges and lessons learned, which we will ensure are identified as part of our migration strategy.

By providing our migration services, we will track risks, issues and dependencies and manage the various suppliers through the migration process, from number porting to platform setup, configuration and operational readiness review.

User Communication is an important aspect of the success of any telephony transition service and we will ensure that you have a clear communications strategy and sample templates to use during migration.

We will engage with the business to understand any nuances in their ways of working (such as the Private Office) to fully appreciate HOW they need to work, thus ensuring minimal impact to their ways of working during migration.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Visionist continually monitor the quality of our services we provide to you and that of the telephony and infrastructure service provider.

We will measure our services against an agreed set of deliverables, which we will report and agree with you at regular service management meetings, to suit your requirements.

We measure the quality of the end service provider through our extensive experience of the various technologies, best practices and baseline measurements from other services which we have delivered.

We are able to provide performance monitoring of a telephony service using synthetic transactions generated by a performance monitoring device. The devices will provide a MOSFET score which provides an indication of network readiness and capability, along with an anticipated call quality baseline.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
Other
Other security testing certifications
Certified Professional (CCP) risk analysts

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Visionist provide operational service support to a variety of government clients including initial triage through to 4th line support problem solving and fault resolution. We will manage your suppliers in accordance with the agreed SLAs of their service and align our SLAs to theirs. We provide both on site and remote support to suit your requirements. As we are truly independent, we have no vendor lock in and we are able to support any cloud software service, whether it is hosted by the client or a cloud based web service.

We will produce a regular service management report which we will detail key risks and issues and meet on a 1:1 basis and record satisfaction levels so that we can track service improvements. We will take ownership of any issues and deliver a solution to the issues.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within an hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Our chat software has been tested with various web browsers which support various assistive technologies, including Dragon and Jaws.
Support levels
All Visionist services are supported, at no additional cost, by a Technical Account Manager. The TAM's have over 20 years experience in delivery of successful transition and transformation services to the UK Public Sector across a broad spectrum of technologies. They have held roles in both the client and supplier side and as such have first class supplier management and communication skills at all levels. The TAM is the clients first point of contact for any service issues, with an escalation route to our Client Director available, should this be required. Our Client Director and Technical Account Manager will meet with you on a regular basis to track our service deliverables against the requirements and to ensure client satisfaction.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£335 to £1735 per person per day
Discount for educational organisations
Yes

Service documents

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