SharpCloud is a top-down, data-driven, high-level strategic visualisation and communication tool, which allows users to arrange information into engaging visual stories and dynamic presentations. It enables users to bring together knowledge, content and stakeholders, and tell meaningful stories behind complex issues.
- Quickly acquire, import and organise data
- Create interactive stories and views
- Display relationships between datasets - where no connection exists
- Identify patterns in data for further analysis.
- Display complex information in an engaging and consumable format.
- Run digital workshops, with real-time user/group participation.
- Automate story build from existing business systems using SDK/API
- Integrate data and automate data updates
- Enhance Portfolio, Programme and Project Management, and Enterprise Risk Management.
- Use-case templates for Project Portfolio reporting, Risk, Roadmapping & more
- Fast and effective insight to Projects, Risks, Products & Roadmaps
- Stimulate true collaboration across teams and break down communication silos
- Collaboration across organisations/geographical locations
- Transform your organisation to become agile, dynamic and efficient
- Shared understanding of data and trends
- Operational improvement through real insight
- Clear strategic awareness of what’s important
- Eliminate in-efficiencies of having to re-work slide decks and spreadsheets
- Identify, visualise and explore the important relationships across your business
- Create a shared understanding to support better business decisions
£1099.00 per user per year
|Software add-on or extension||No|
|Cloud deployment model||Hybrid cloud|
|Service constraints||Any constraints?|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
P1 Response within 4 hours
P5 (Request for information) within 2 days
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
The Service Desk will provide an Incident Management service in accordance with our ISO20000 accredited service management system.
There are three types of support CAT A, CAT B and CAT C. Cost will differ depending on the service provided.
|Support available to third parties||Yes|
Onboarding and offboarding
The setting up of a new SharpCloud community will follow the following process:
• Each new community is subject to a minimum 12 months or 90 day (for evaluation) fee which is dependent on the number of users of the system
• Pre-existing data can be loaded to the system, if required, and will be priced separately as part of the on-boarding process.
• All Communities will require a System Administrator who can configure the user accounts, access and account creation, authorise the set-up of new user accounts and grant access to groups within the new community.
|End-of-contract data extraction||Data within the system can copied to an Excel file, or downloaded as a Zip file.|
At the end of contract the users and content can be removed from the system.
Should you require your data to be extracted at the point of exit a discontinuation fee will be applied, this is subject to the amount of data and security level of data held on the system.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The software has been developed for both mobile and desktop access. Any difference in functionality would be subject to the network and specific device, though every effort has been made to provide a rich experience for the user regardless of the device in use.|
|Accessibility standards||None or don’t know|
|Description of accessibility||The SharpCloud service is delivered using widely used technology and undergoes a Customer acceptance process. During this testing, any particular accessibility issues can be raised for resolution.|
|What users can and can't do using the API||
The SharpCloud SDK provides a mechanism to enable other IT systems to interface directly with the SharpCloud database via an object model based interface.
The SDK can be used to both read data from and write data to SharpCloud. All objects within a SharpCloud story such as item or view data can be accessed via the SDK.
The current implementation enables loading, modifying and saving of changes to data within an existing SharpCloud story. It does not currently enable new stories to be created; however additional methods such as this can be added to the SDK as and when necessary.
We have implemented the SDK for several clients in order to automate various SharpCloud data manipulation tasks; one such example is that of creating and assigning tags to items when certain criteria are met.
The SharpCloud SDK is provided as a Microsoft .net Dynamic -Link Library (DLL) written in C#. The Library is available as a nuget package, either within Visual Studio (by searching for SharpCloud in the Package Manger).
The DLL provides a simple interface to the entire SharpCloud story object model and communicates directly with the SharpCloud (RESTful) web services.
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||
SharpCloud can be configured and customised to help accelerate adoption and exploitation via:
Configuration of attributes, tags and relationships (by the user)
Creation and application of bespoke SharpCloud story templates (provided through Consultancy Support)
Creation of visualisations based on a range of pre-built models (by the user)
|Independence of resources||Appropriate segregation, scaling and monitoring.|
|Service usage metrics||Yes|
|Metrics types||Usage metrics are available through the Administration Portal, usage of shared content is available through the interface to the content creator.|
|Reporting types||Real-time dashboards|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||SharpCloud Software Ltd|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||Physical access control, complying with another standard|
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Data within the system can copied to an Excel file, or downloaded as a Zip file.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||There are three types of service level agreements CAT A, CAT B and CAT C. Availability will differ depending on the service provided.|
|Approach to resilience||Available on request.|
|Outage reporting||Email alerts/phone calls.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Some details|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security accreditations||Yes|
|Any other security accreditations||DAIS accreditation.|
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||Yes|
|Security governance standards||Other|
|Other security governance standards||DAIS accreditation.|
|Information security policies and processes||The Security Policy Framework, MoD's Industry Security Notice (ISN), JSP 440 and JSP604.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Configuration and changes for the SharpCloud service are managed using our ISO 20000 compliant process.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||Available on request.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||Available on request.|
|Incident management type||Undisclosed|
|Incident management approach||Available on request.|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||Yes|
|Price||£1099.00 per user per year|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|