Howell Technology Group Limited

Parallels cross platform solution

HTG can offer Parrllels software-solutions. Parallels is a global-leader in cross-platform-solutions, Parallels-RAS offers a flexible, affordable, and cloud-ready-solution to deliver applications and desktops to any device or via HTML5. Parallels helps organisations to securely and comprehensively take advantage of the best-technology, whether it’s Mac, Windows, iOS, AndroidTM, or the Cloud.

Features

  • Maximum-flexibility - Supports legacy-applications and desktops, including Windows-7 and Server-2003
  • Cloud-Ready, Supports both AWS and Microsoft Azure
  • Any-platform, Native-clients for Windows, Mac, Linux, Chrome-OS, iOs, Android, Raspberry-Pi
  • Any-device, Seamless End-User Experience on any device
  • Comprehensive-Security, Effective data protection, access control, and two-factor authentication
  • Easy-Deployment, Single view management console
  • Load-Balancing, Resource-based distribution with no required configuration
  • Universal-Print and Scan. Simple plug and play
  • User Experience, Brilliant mobile experience and unified policies
  • Client-Management, Centralised rules to manage, control, and restrict users

Benefits

  • All-In-One licensing model, no extra or hidden costs
  • Dedicated project and account management team
  • Bespoke-scalable-solutions to support any stage of an on-prem to cloud-migration
  • Proven success to thousands of customers in public and private
  • Flexible and agnostic options for applications and desktops delivery
  • Innovative mobile-clients for iOS and Android, improving employee-productivity and flexibility
  • On-going technical support
  • Professional services for both new or existing installations
  • Enterprise grade solution at small business pricing
  • Free trials, evaluation and POC solutions available

Pricing

£0 to £0 per person per year

Service documents

G-Cloud 10

518220936304866

Howell Technology Group Limited

Graham Wight

01914813446

graham@htguk.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints N/A
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times HTG respond to questions logged within 4 hours, covering Monday to Friday, 9am to 5pm. HTG can also provide additional weekend support at the same standard if needed by the client.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels HTG offer a tiered helpdesk service which is available 9am - 5pm Monday to Friday, excluding Bank Holidays and public holidays.

This service operates with a standard two hour response SLA, with optional Gold/Silver/Bronze tiering that aligns with the required client needs.

Pricing for the service is variable based around the specific support model and technical requirements of the client environment.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Yes this is part of our standard process and includes, training and user documentations as well as Local Work Instructions.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Word
End-of-contract data extraction No data is held within the Parallels product.
End-of-contract process At the end of the contract as per the licensing Terms and Conditions of Parallels the End User is obliged to remove Paralles software from its infrastructure.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility This functionality is dependent on the packaged application.
Accessibility testing N/A
API No
Customisation available Yes
Description of customisation Via Statement of Works.

Scaling

Scaling
Independence of resources N/A

Analytics

Analytics
Service usage metrics Yes
Metrics types Usage/ Application Launches
Reporting types Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Parallels

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency Never
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach N/A
Data export formats Other
Other data export formats N/A
Data import formats Other
Other data import formats N/A

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks N/A see above
Data protection within supplier network Other
Other protection within supplier network N/A see above

Availability and resilience

Availability and resilience
Guaranteed availability Parallels is a software application package which runs within the customer infrastructure and is reliant on their service levels.
Approach to resilience N/A
Outage reporting N/A

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Other
Other user authentication N/A
Access restrictions in management interfaces and support channels N/A see above.
Access restriction testing frequency Never
Management access authentication Other

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus ISOQAR Limited
ISO/IEC 27001 accreditation date 17/10/2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes N/A

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach HTG have an internal security policy and comply with ISO/ IEC 27001 recommendations.
Vulnerability management type Supplier-defined controls
Vulnerability management approach In-house and available upon request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach N/A
Incident management type Supplier-defined controls
Incident management approach N/A

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0 to £0 per person per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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