Idox Software Ltd

Tascomi Planning

Tascomi Planning is an entirely cloud-based modern software solution. Built in collaboration with Local Authority Planners, Tascomi Planning offers the perfect mix of planning knowledge from experienced planning professionals, and innovative technology from Tascomi, who have over ten years experience digitally transforming local government departments.


  • Mobile Working
  • Shared Services
  • Cloud-Based
  • Private Cloud
  • Managed Service
  • Hosted
  • Real-Time Reporting
  • Online Services
  • Agile Methodology
  • Digital Transformation


  • Digitally transform service provision
  • Enable easy access to online services
  • Work on the move via any mobile device
  • Achieve economies of scale across a Shared Service
  • Managed Service with no support boundaries
  • No requirement for 3rd parties
  • No requirement for mobile working extensions
  • ISO 27001 accredited Private Cloud for complete data security
  • Constantly evolving solutions through Agile methodologies
  • Predictable ICT costs with no hidden extras


£686.40 to £780 per user per year

  • Free trial available

Service documents


G-Cloud 11

Service ID

5 1 7 9 2 0 9 4 3 7 3 4 3 3 4


Idox Software Ltd

Victoria MacManus

0845 119 6020

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Tascomi Planning is a comprehensive software solution which can be utilised individually or alongside a number of complimentary modules within Tascomi’s wider Built Environment software solution. Tascomi Built Environment caters for Building Control, Land Charges and Planning Development functionality.
Cloud deployment model
Private cloud
Service constraints
No constraints
System requirements
Access to a modern web-browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Details available on demand.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Onsite support
Support levels
To ensure the best possible access to our support systems Tascomi provide the following communication channels for our customers:

• Phone – 0845 119 6020
• Email –
• Integrated Support

Tascomi telephone support is available as a minimum from Monday to Friday between 09:00 and 17:30 excluding Public Holidays.

Tascomi’s unique “Integrated Support” is a fast and efficient method of raising support calls, enabling users to raise a support call without leaving their current workflow. By clicking the “Help” button on the bottom right-hand side of their screen, which is available throughout the system, the support tool allows the user to:

• Choose the type of request; Bug, Enhancement, Question, Task
• Enter narrative describing the nature of the request, and
• Submit the request directly to our support system automatically raising a support call.

The user’s request is then acknowledge by email with the call reference number, which can then be monitored using the customer portal.

All support requests are logged and allocated a reference number and the call is only closed when the customer accepts the closure action. The priority of the call will be agreed with the customer and then monitored against our support targets.
Support available to third parties

Onboarding and offboarding

Getting started
The standard Tascomi implementation package would typically include the following service days;

• Project Management (onsite / remote)
• Configuration Consultancy
• Training and associated Documentation (onsite / remote)
• Data Migration
• Development
Service documentation
Documentation formats
End-of-contract data extraction
If a customer chooses to move to an alternative supplier and requires an extract of the data, Tascomi can provide this information in a standard format for a cost of £5,000.
End-of-contract process
Tascomi require customers to sign up for a minimum of a one year contract. In order to terminate the contract, Tascomi will require 6 months notice.

If a customer chooses to move to an alternative supplier and requires an extract of the data, Tascomi can provide this information in a standard format for a cost of £5,000.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Tascomi software is mobile by default and built using responsive technology. This enables users to enjoy the same experience regardless of the device in use.
Service interface
Description of service interface
Web browser interface.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Details available on demand.
What users can and can't do using the API
Tascomi solutions come complete with a full suite of API (RESTful) which allow for integration with compatible third party applications.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Details available on demand.


Independence of resources
Tascomi are significantly conscious of our management of growth, and are committed to ensuring that our quality of service does not decrease as our customer base expands. To this end, we ensure we have adequate resources in place to deliver on the contracts that we secure. As we are a privately owned firm, any profits are freely available to be placed back into the company and make sure we have the correct people in place to deliver the quality of service that our customers expect.


Service usage metrics
Metrics types
Details available on demand.
Reporting types
Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Details available on demand.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Details available on demand.
Approach to resilience
Details available on demand.
Outage reporting
Details available on demand.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Details surrounding Tascomi's approach to access restrictions are available upon request.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Details available on demand.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Details available on demand.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Details available on demand.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Details available on demand.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Details available on demand.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Details available on demand.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£686.40 to £780 per user per year
Discount for educational organisations
Free trial available
Description of free trial
Tascomi is happy to provide a prospective customer with trial access to the services as part of the latter stages of the procurement prior to signing off the Call-Off Agreement. Typically the trail is set for a week’s duration and is provided for a couple of select users.

Service documents

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