Informatica Systems Ltd

Audit Central

Audit Central allows commissioning bodies to define clinical metrics to support their practices and view the aggregated (by practice) metrics performance.

Features

• Clinical audit/search and metrics definition
• Cloud service
• Advanced Population Health Management functionality
• Configurable algorithms to ensure accurate patient identification
• Customisable audits/searches in line with local and national healthcare challenges
• Consistent and comparable data measures across communities and systems
• Easy reporting capability across practices with a single standard approach
• Promote behaviour change without alert fatigue

Benefits

• Common practice clinical metrics
• View performance against metrics across participating sites
• Comparable data results in more useful reporting and trend tracking
• Define common HealthChecks for multiple practice populations
• Less burden on primary care teams and local Informatics departments
• All preventative care initiatives managed on one dedicated platform
• Effective reduction of the prevalence of long term conditions

£16,000.00 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Framework

G-Cloud 12

Service ID

517770573610034

Contact

Andrew Syme
03303356428
andy@ishealth.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements: GP Practices will need Audit+ or SmarterCare+ Service under GPITF

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 2 Business Days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Support is provided through a prioritised ticketing system. ; Response times within:; Sev1 - 2 hours ; Sev2 - 4 hours; Sev3 - 16 hours; Sev4 - 48 hours; Sev5 - 144 hours; ; Support is provided through the Customer Support Team and the Team Lead will lead quarterly management review meetings with the customer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full documentation is provided along with webinar training session. Further training is available at additional cost.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data can be downloaded as CSV files. A customised extract can be provided at an additional cost.
• End-of-contract process: The contract has no additional costs on exit unless a specific customised extract is required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• API: No
• Customisation available: Yes
• Description of customisation: Practices can be grouped for specific reporting needs

Scaling

• Independence of resources: Instances are hosted on appropriately scaled virtual machines which have elastic expansion capabilities.

Analytics

• Service usage metrics: Yes
• Metrics types: Only users and Audits are managed, all other metrics are 'unlimited'.; Users and Audit numbers are available within Central.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Other
• Other data at rest protection approach: The Informatica Systems Ltd (ISL) applications and data are hosted by UKCloud who ISL have assessed as providing appropriate physical and technical security controls. ; Data held is aggregated and does not include PID.; ISL do not apply additional data protection measures.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: CSV download from application
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLS
• Data import formats: Other
• Other data import formats: Data provided directly from GP Practices via messaging

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: The cloud elements of Audit+ are hosted in a secure UKCloud data centre with physical and technical access controls.; Data held is aggregated and does not include PID.; The Informatica Systems Ltd (ISL) network, within the data centre, is subject to user access controls. The network is normally accessed by ISL staff via a VPN gateway.

Availability and resilience

• Guaranteed availability: The service guarantees 99.9% availability during normal business hours (9AM-5PM Monday to Friday excluding Bank Holidays). ; ; Service credits are available if the availability requirements are not met.
• Approach to resilience: Informatica Systems Ltd are ISO 27001, ISO 20000 and ISO 22301 accredited.; ; Audit Central is hosted within a resilient data centre and the 'source data' remains at the individual GP practices and will be resubmitted every 24 hours.
• Outage reporting: Service Outages are currently reported via email. A service portal is under development.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Informatica Systems Ltd (ISL) is ISO 27001 accredited. The company applies rigorous policies and procedures to ensure access to data is controlled, auditing and logging to monitor access and regular reviews of audits and logs to ensure compliance.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSi
• ISO/IEC 27001 accreditation date: 24/8/2019
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications:
  • CyberEssentials+
  • DSPT

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Informatica Systems Ltd (ISL) is ISO 27001 certified and conducts full auditing of the policies and procedures to ensure ongoing compliance.; ISL is also certified as compliant with:; 1. CyberEssential+.; 2. NHSD Digital Security Protection Toolkit.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Informatica Systems Ltd (ISL) is ISO 20000 and ISO 27001 accredited. ; All components are managed through a rigorous change management process and the components are monitored and managed to ensure continued compliance with the standards.; All changes include clinical safety, information and data privacy impact assessments.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Informatica Systems Ltd (ISL) is ISO 27001 accredited. Threats are assessed and appropriate actions taken in line with the standards. Patches are deployed quarterly unless vulnerability assessment requires a more timely patch.; All vulnerabilities notified in the CareCert weekly bulletin are assessed and addressed as necessary.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Informatica Systems Ltd (ISL) is ISO 27001 accredited. ; Compromises can identified from CareCert, NHSD, users or internal issues.; Any compromise is assessed and responded to in a timely manner as the incident dictates.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incidents can be reported via telephone, email or web portal, and individuals can monitor their incidents via the same means.; Organisational wide incident management reports are available on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

• Price: £16,000.00 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF