Informatica Systems Ltd

Audit Central

Audit Central allows commissioning bodies to define clinical metrics to support their practices and view the aggregated (by practice) metrics performance.

Features

  • Clinical audit/search and metrics definition
  • Cloud service
  • Advanced Population Health Management functionality
  • Configurable algorithms to ensure accurate patient identification
  • Customisable audits/searches in line with local and national healthcare challenges
  • Consistent and comparable data measures across communities and systems
  • Easy reporting capability across practices with a single standard approach
  • Promote behaviour change without alert fatigue

Benefits

  • Common practice clinical metrics
  • View performance against metrics across participating sites
  • Comparable data results in more useful reporting and trend tracking
  • Define common HealthChecks for multiple practice populations
  • Less burden on primary care teams and local Informatics departments
  • All preventative care initiatives managed on one dedicated platform
  • Effective reduction of the prevalence of long term conditions

Pricing

£16,000.00 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy@ishealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 1 7 7 7 0 5 7 3 6 1 0 0 3 4

Contact

Informatica Systems Ltd Andrew Syme
Telephone: 03303356428
Email: andy@ishealth.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No
System requirements
GP Practices will need Audit+ or SmarterCare+ Service under GPITF

User support

Email or online ticketing support
Email or online ticketing
Support response times
2 Business Days
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Support is provided through a prioritised ticketing system.
Response times within:
Sev1 - 2 hours
Sev2 - 4 hours
Sev3 - 16 hours
Sev4 - 48 hours
Sev5 - 144 hours

Support is provided through the Customer Support Team and the Team Lead will lead quarterly management review meetings with the customer.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Full documentation is provided along with webinar training session. Further training is available at additional cost.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
All data can be downloaded as CSV files. A customised extract can be provided at an additional cost.
End-of-contract process
The contract has no additional costs on exit unless a specific customised extract is required.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Practices can be grouped for specific reporting needs

Scaling

Independence of resources
Instances are hosted on appropriately scaled virtual machines which have elastic expansion capabilities.

Analytics

Service usage metrics
Yes
Metrics types
Only users and Audits are managed, all other metrics are 'unlimited'.
Users and Audit numbers are available within Central.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Other
Other data at rest protection approach
The Informatica Systems Ltd (ISL) applications and data are hosted by UKCloud who ISL have assessed as providing appropriate physical and technical security controls.
Data held is aggregated and does not include PID.
ISL do not apply additional data protection measures.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
CSV download from application
Data export formats
  • CSV
  • Other
Other data export formats
XLS
Data import formats
Other
Other data import formats
Data provided directly from GP Practices via messaging

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
Other
Other protection within supplier network
The cloud elements of Audit+ are hosted in a secure UKCloud data centre with physical and technical access controls.
Data held is aggregated and does not include PID.
The Informatica Systems Ltd (ISL) network, within the data centre, is subject to user access controls. The network is normally accessed by ISL staff via a VPN gateway.

Availability and resilience

Guaranteed availability
The service guarantees 99.9% availability during normal business hours (9AM-5PM Monday to Friday excluding Bank Holidays).

Service credits are available if the availability requirements are not met.
Approach to resilience
Informatica Systems Ltd are ISO 27001, ISO 20000 and ISO 22301 accredited.

Audit Central is hosted within a resilient data centre and the 'source data' remains at the individual GP practices and will be resubmitted every 24 hours.
Outage reporting
Service Outages are currently reported via email. A service portal is under development.

Identity and authentication

User authentication needed
Yes
User authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Informatica Systems Ltd (ISL) is ISO 27001 accredited. The company applies rigorous policies and procedures to ensure access to data is controlled, auditing and logging to monitor access and regular reviews of audits and logs to ensure compliance.
Access restriction testing frequency
At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSi
ISO/IEC 27001 accreditation date
24/8/2019
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • CyberEssentials+
  • DSPT

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Informatica Systems Ltd (ISL) is ISO 27001 certified and conducts full auditing of the policies and procedures to ensure ongoing compliance.
ISL is also certified as compliant with:
1. CyberEssential+.
2. NHSD Digital Security Protection Toolkit.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Informatica Systems Ltd (ISL) is ISO 20000 and ISO 27001 accredited.
All components are managed through a rigorous change management process and the components are monitored and managed to ensure continued compliance with the standards.
All changes include clinical safety, information and data privacy impact assessments.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Informatica Systems Ltd (ISL) is ISO 27001 accredited. Threats are assessed and appropriate actions taken in line with the standards. Patches are deployed quarterly unless vulnerability assessment requires a more timely patch.
All vulnerabilities notified in the CareCert weekly bulletin are assessed and addressed as necessary.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Informatica Systems Ltd (ISL) is ISO 27001 accredited.
Compromises can identified from CareCert, NHSD, users or internal issues.
Any compromise is assessed and responded to in a timely manner as the incident dictates.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incidents can be reported via telephone, email or web portal, and individuals can monitor their incidents via the same means.
Organisational wide incident management reports are available on request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

Price
£16,000.00 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy@ishealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.