The Inform Team

Cirrus programme rollout and adoption

Our experienced change team can help rollout your Cirrus project including strategy, delivery, and evaluation. Inform was the principal partner for BEIS’s rollout and adoption of Cirrus. Our direct experience, training, comms and technical expertise will deliver the new technology, ways of working and cultural change needed.

Features

  • Direct experience of delivering Cirrus in central government
  • Technology adoption and behavioural change experts enable Cirrus objectives
  • Delivery support through change phases tailored to organisational priorities
  • Design and delivery of organisational and business change initiatives
  • Strategy tailored to your project objectives and use cases
  • High-quality training, technical and communications support for implementation
  • Proven change methodology that works, aligned to Prosci's ADKAR model
  • Mitigate the risk of the change management not working
  • Create the business case and measurement framework showing ROI
  • Many team members already with BPSS or security clearance

Benefits

  • Effective change management increases likelihood of Cirrus success
  • Appropriate change programmes enable digital transformation and digital maturity
  • Gets you on track for full exploitation of the technology
  • Delivers return on investment for your change management programme
  • Explore exploitation of Microsoft 365 and unlocks its efficiencies
  • Identify other apps and services to empower your work
  • Helps promote and establish new ways of working
  • Works with your people’s behaviour to embed cultural change
  • Identifies change leaders in your organisation
  • Encourages continuous improvement and capability development for the future

Pricing

£400 to £1,000 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at emmah@theinformteam.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 1 6 9 6 2 4 5 0 4 5 4 1 6 9

Contact

The Inform Team Emma Henry
Telephone: 020 7501 2977
Email: emmah@theinformteam.com

Planning

Planning service
Yes
How the planning service works
We use a discovery process to understand your business needs and your work culture. This gives us the foundations for the practical delivery and learning outcomes for an effective onboarding process. Our experienced trainers understand different technologies and their applications and so we can support our clients to adopt the relevant learning approach for the technology and to embed positive ways of working.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Our training is audience specific, using personas to understand the business needs of the people being trained. We then create a training matrix to provide a balanced service that could include: face-to-face training - virtual and on-site, floorwalking - virtual and on-site delivery, white glove support for senior stakeholders, tailored support for assistive technology users, online learning modules, bespoke videos, how-to guides, quick reference guides and training manuals, town halls and stand ups for Q&A, support for first-line and second-line IT support calls, staffing helplines, staffing livechat services and staffing pop-up technology support desks.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Inform provides comprehensive services relating to cloud services through adoption and change management, knowledge transfer and training. This is carried out by highly expert consultants with experience in technology and change processes who can support our clients through all phases of project and service delivery. Our trainers can support clients to embed new ways of working and with our technical expertise we can help manage challenges around configuration, information architecture, and risk and compliance. This is all underpinned by change consultants who align your organisational processes and objectives with your technical programmes.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

Ongoing support service
No

Service scope

Service constraints
We can scale at short notice and have a network of experienced consultants. We're unaware of any constraints at this point.

User support

Email or online ticketing support
Email or online ticketing
Support response times
The SLA is agreed at contract stage and depends on the customer's preference and the number of users being supported and over what time period.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We have an in-house, dedicated assistive technology (AT) consultant who works with software and hardware suppliers to manage discrete needs of AT users. Work to support users can incorporate advance testing to meet accessibility standards and requirements.
Web chat accessibility testing
See above.
Support levels
Our support is project dependent, though primarily first-line support.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£400 to £1,000 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at emmah@theinformteam.com. Tell them what format you need. It will help if you say what assistive technology you use.