datalanguage

Tagmatic

Tagmatic is a commercial SaaS platform for sophisticated, language agnostic text classification using AI and machine learning. It is a fully managed cloud service, that classifies text content against your own dictionaries, taxonomies, vocabularies or knowledge graph entities.

Features

  • Tagmatic is a sophisticated content classification SaaS product
  • It uses machine learning to classify and tag content
  • It classifies content using your own vocabularies and dictionaries
  • It is language agnostic

Benefits

  • It is trivially easy to integrate into your systems
  • It self-optimises and learns on-the-fly independently to your workflow
  • It dramatically reduces the time, cost and complexity of tagging
  • It solves the AI scaling and engineering challenges

Pricing

£1,200 a licence a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.wilton@datalanguage.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 1 6 5 0 4 9 5 6 4 6 2 3 3 4

Contact

datalanguage Paul Wilton
Telephone: 0794 222 3149
Email: paul.wilton@datalanguage.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
  • Clients needs to HTTPS access to the public internet
  • Requires an standards-compliant HTTP client library for access

User support

Email or online ticketing support
Email or online ticketing
Support response times
During UK office hours we use all reasonable effort and commercial endeavours to rectify the fault(s) within 3 hours from the time of notification, and outside of such hours use reasonable endeavours to rectify the fault(s) as soon as is reasonably practicable.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Tagmatic is a self-service SaaS product. We can supply additional onsite training and support via our professional services team
Support available to third parties
No

Onboarding and offboarding

Getting started
User documentation
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Any training data that is uploaded by users is destroyed after contract end.
End-of-contract process
At the end of the contract, access to the user's SaaS product account is removed, training data is deleted and then the account is deleted.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The product is a cloud-hosted SaaS API that can be accessed from both mobile and desktop
Service interface
No
API
Yes
What users can and can't do using the API
They can train the machine learning models via a /train endpoint and then perform predictions based on that training via a /predict endpoint.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The predictive models are customised to predict against the customers own content via the model training process.

Scaling

Independence of resources
Each tenancy is fully isolated in the cloud, both in terms of compute and data.

Analytics

Service usage metrics
Yes
Metrics types
The following metrics are available via the API: Precision, Recall, F1 score, Current Size of Dynamic Training Data Corpus, Number of Classifiers (self-optimising)
Reporting types
API access

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
There is no user data stored in the platform.
Data export formats
Other
Other data export formats
N/a
Data import formats
Other
Other data import formats
N/a

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Under review currently.
Approach to resilience
Tagmatic is deployed in the cloud with all data replicated across multiple availability zones.
Outage reporting
Email alerting

Identity and authentication

User authentication needed
Yes
User authentication
Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels
Each tenancy is completely isolated in the cloud. We provide no variation in authorisation levels within the scope of each tenancy.
Access restriction testing frequency
At least once a year
Management access authentication
Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Security governance is managed under the remit of our internal Data Governance Policies and Procedures framework. As a stateless SaaS product, Tagmatic falls into the lowest risk category.
Information security policies and processes
Information security governance is managed under the remit of our internal Data Governance Policies and Procedures framework. As a stateless SaaS product, Tagmatic falls into the lowest risk category.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have a fully automated continuous delivery operating model, but none of this is ever exposed to any customer. Our services are subject to regular internal security audits.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We use consequence scanning and value stream mapping vulnerability analysis to identify risks, and anomaly detection in our usage analytics to detect exploits. Issues are triaged and then prioritised into our continuous delivery pipeline.
Protective monitoring type
Undisclosed
Protective monitoring approach
We have full monitoring on Tagmatic, with events used to generate anomaly-triggered alerts. Alerts are investigated immediately.
Incident management type
Undisclosed
Incident management approach
Users report incidents via our support email. We don't provide tailored incident reporting, but share general status updates about any ongoing issues transparently over email with all impacted users.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1,200 a licence a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
We offer a fully functional 30-day free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.wilton@datalanguage.com. Tell them what format you need. It will help if you say what assistive technology you use.