Dacoll Ltd

Securedial Replacement Service (SRS) for PNC access

Hosted, accredited and audited access to the Police National Computer service via a secure software gateway.

Features

  • Hosted, independently audited and accredited PNC access.

Benefits

  • Cost effective secure PNC information access
  • Minimum Network configuration to achieve accredited access
  • Available as managed IT or installed on own equipment
  • Industry leading training and consultancy

Pricing

£1,000 to £100,000 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at a.richmond@dacoll.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 1 5 9 6 1 8 7 4 3 4 2 3 5 7

Contact

Dacoll Ltd Andrew Richmond
Telephone: 1506815011
Email: a.richmond@dacoll.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Buyers access to the service must be authorised by the PNC Information Access Panel (PIAP) which is regulated by Security Operating Procedures (SyOPs).
System requirements
End User Devices require to comply to PSN Policing standards.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending on service level and priority we will contract for response times between 30 minutes and 4 hours. However, in practice, responses are typically less than 30 minutes. Again, depending on SLA required, response times are the same 24/7/365.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
The default service provides a four hour response time which applies Monday to Friday 0900 to 1700 excluding public holidays. 24/7/365 service is available at additional cost and response can be scaled up to answer on three rings.

Support can be individually scaled on a per month basis, for example half of the year at normal support levels and half the year at an extended rate - for example Saturday and Sunday.

We provide named Account Manager by default and a named Service Delivery Manager for larger deployments.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Typically we will provide on-site training, with formal coursework, user manual documentation which is provided in printed form.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Not applicable. The data belongs to the Home Office.
End-of-contract process
At the end of the contract, the service will no longer function. Any hardware purchased is normally owned by the customer. It may be securely provided to the contractor and appropriately wiped/recycled at additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
The service provides an HTML5, standards compliant browser based GUI with NAS compliant functionality and a fully featured suite of ANPR specific functions, search tools, mapping and analysis/reporting.
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
N/A
API
No
Customisation available
No

Scaling

Independence of resources
Our overall service strategy includes capacity management - planning, review and scaling. This includes tactical demand management so that demand does not exceed supply. Other activities of capacity management include sizing (working with developers to understand capacity requirements of new services) and modelling of the impact of new users ahead of on-boarding.

Analytics

Service usage metrics
Yes
Metrics types
Reports showing call volumes, response and resolution times and root cause analysis consistent with the principles of ITIL can be provided.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
NDI Technologies

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There is no facility to export data.
Data export formats
Other
Other data export formats
None
Data import formats
Other
Other data import formats
None

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Guaranteed availability SLAs are available on request.
Approach to resilience
This information is available on request to PIAP accredited end users.
Outage reporting
Unplanned service outages are reported via email and updates provided as part of our major incident response process.

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
No management interface or support access is available to the hosted solution from the end user device.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
SGS United Kingdom Limited
ISO/IEC 27001 accreditation date
05 April 2016 - 05 April 2019
What the ISO/IEC 27001 doesn’t cover
Not Applicable
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our Information Security Steering Group (ISSG) meets monthly and tracks all IS changes, reported incidents and maintains a RAID log. This log and a report of ISSG activity is reported to company (monthly) and group board level (quarterly) to ensure polices are followed by ensuring senior management awareness and involvement.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Configuration and change management processes are governed by ISO9001 Quality Management System and assessed for potential security impact via our ISO27001 accredited Information Security processes.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threat assessment management processes are governed by ISO9001 Quality Management System and assessed for potential security impact via our ISO27001 accredited Information Security processes.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Threat assessment management processes are governed by ISO9001 Quality Management System and assessed for potential security impact via our ISO27001 accredited Information Security processes.
Incident management type
Supplier-defined controls
Incident management approach
Threat assessment management processes are governed by ISO9001 Quality Management System and assessed for potential security impact via our ISO27001 accredited Information Security processes.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Pricing

Price
£1,000 to £100,000 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at a.richmond@dacoll.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.