Juicy Media Ltd.

concrete5 Development & Support

With concrete5, you get the best of both worlds. Anyone can start making their own website in seconds, and the editing experience is easy; just click on what you want to change.

Juicy Media provide bespoke design and development for concrete5.

Features

  • Mobile responsive website design and development
  • Cloud-based architecture
  • Cloud hosting through GCloud approved partners (Rackspace, Memset, AWS, etc)
  • Ecommerce strategy and planning consultancy

Benefits

  • License-free cloud hosted software with 99.9% network uptime guarantee available
  • User friendly web based administration system
  • Mobile and tablet responsive

Pricing

£425 to £1200 per person per day

  • Education pricing available

Service documents

G-Cloud 9

515625657518565

Juicy Media Ltd.

Jamie Feely

0844 482 0152

jamie.feely@juicymedia.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements
  • PHP
  • MySQL

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Based on SLA
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Cloud-based software
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels Typically we provide SLA's starting from 1 day per month to manage design and technical aspects of the complete concrete5 delivery.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite Training
Online Training
User Documentation
User Manuals
Client specification analysis and knowledge transfer
Service documentation No
End-of-contract data extraction The content for this e-commerce platform uses standard data storage mechanisms allowing extraction of content using standard tools.
End-of-contract process Design & development of a fully operational site.

Ongoing development at additional cost post-contract

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service As with any web based application with responsive design some functionality may be reduced.
Accessibility standards WCAG 2.0 AAA
Accessibility testing We install and implement BrowserAloud to ensure accessibility with screen-readers.
API No
Customisation available Yes
Description of customisation Fully customisable to meet client requirements.

Scaling

Scaling
Independence of resources Depending on the hosting package for the service you will be on a segregated network and hosting architecture.

We also provide monitoring of all elements of the architecture, allowing us to identify bottlenecks and ongoing capacity planning tasks.

Analytics

Analytics
Service usage metrics Yes
Metrics types Web Server Analytics.
Google Analytics.
Reporting types
  • API access
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Concrete5

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach CSV format or custom export such as; XML, EDI.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • EDI
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • EDI

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability We provide an SLA covering 99% - 99.999% depending on requirements.
Approach to resilience Available on request.
Outage reporting Client dependant a choice of: a public dashboard, an API or email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Yubikey
Access restrictions in management interfaces and support channels Concrete5 operates in a flat network so separate management interface is not required.

Depending on client requirements the server architecture can have separate network connections or segregated network for management interfaces.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essentials Plus
Information security policies and processes We follow the security policy framework in our processes and practices.

Further details are available upon request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Further information is available upon request.
Vulnerability management type Undisclosed
Vulnerability management approach We gather our intelligence in regard to potential threats from multiple open-source and paid for routes.

We utilise an in-house asset management tool that can be deployed to client architectures which uses industry standard tools for vulnerability assessment and management.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We have an incident response team covering cyber security.

Further details can be supplied upon request.
Incident management type Supplier-defined controls
Incident management approach We have a dedicated incident management team responsible for generating and distributing reports.

Common event notification is an automated process further details can be supplied upon request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • New NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Other

Pricing

Pricing
Price £425 to £1200 per person per day
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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