DISCOVER IT (UK) LIMITED

Gatsby Cloud, development and consultancy for cloud-hosted services

Discover IT is an award-winning Digital Agency with a core focus on UX, Solutions-Architecture, Systems Integration, Support and Maintenance Services. Working across industries, having specialisations in Healthcare, Finance, Membership and Education. We are a fully remote team, and location agnostic, ready to help you with your digital transformation plans.

Features

  • Digital strategy and digital transformation
  • Customer experience strategy, customer journey mapping, customer experience design
  • User experience design, Responsive interface design, user testing, user interfaces
  • Web platforms, mobile platforms, marketing platforms
  • CMS (Kentico Kontent, Umbraco, Sanity, WordPress, Craft)
  • Frontend Implementation (React, Gatsby, Vue, Nuxt)
  • Backend Implementation (Azure serverless solution architectures, Functions, Logic Apps)
  • Association Management Systems (AMS)
  • Systems Integrations
  • Cloud architecture design, Cloud hosting setup, Cloud migration, DevOps support

Benefits

  • Cost-effective, scalable cloud hosted solutions
  • Management of Risk from beginning to end of your project
  • Agile project management - robust, quality, rapid delivery
  • Robust testing processes ensuring a works-first-time delivery
  • Fully remote, UK based, location agnostic, COVID-Safe
  • Highly experienced in systems-integrations
  • Certified by professional bodies (Microsoft, Kentico)
  • Financially robust,Operating for 25 years
  • Range of support and maintenance packages

Pricing

£800 to £1,200 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adam.judd@discoverit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 1 5 5 2 7 5 1 4 6 4 3 1 3 7

Contact

DISCOVER IT (UK) LIMITED Adam Judd
Telephone: 01189744736
Email: adam.judd@discoverit.co.uk

Planning

Planning service
Yes
How the planning service works
Our bespoke delivery model has three main phases:

- Discovery (Research, User Journeys, Technical Documentation, Data Architecture, Project Plans)
- Implementation (Design, Front and Back end Implementation, Systems Integrations, User
Acceptance Testing)
- Transition (Training, Pilots, Go Live Activities, Support & Maintenance Agreements)

The Discovery Phase is a critical phase of the project. It is an investment including research, analysis, exploration and planning. The goal is to understand and define the business
goals, baseline the project scope, cost and timescales, acknowledge constraints and define success.
A successful Discovery Phase focuses on defining clear outputs, prioritizing the user needs and gives context to the project across the organization.

It’s through Discovery where the beginning of the transformation occurs and the teams, stakeholders, users, executives and all involved start their journey of change.

The implementation is the phase where visions and plans become reality. This entails the implementation of all the items discussed and agreed in the Discovery phase including the
technical implementation of the design, the functionality including any systems integrations.

The Transition is the phase where the output of the project is handed over to the client and its users to operate and realize the benefits of the transformation.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Azure
  • AWS

Training

Training service provided
Yes
How the training service works
Training is delivered as part of our transition phase and is bespoke to the client's requirements. The objective of our training courses are to enable your organisation to be staffed with the appropriate personnel and to be vendor-independent.

During the transition, we will provide a range of training sessions, including workshops, train-the-trainer sessions, as well as working alongside your operational teams to ensure that they are fully capable and comfortable to run the operations internally.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Discover IT will work with you using our bespoke delivery methodology, to migrate your implementation, to or between cloud services.

Our experienced technical team, led by our Head of Development and Infrastructure, has performed various migrations to and from AWS and Microsoft Azure. We have an established hosting transition plan to smoothly migrate your operation to the Cloud.

We use industry-leading project management and collaboration tools such as JIRA and Microsoft Teams to govern our projects.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality Assurance is a critical piece of the project.​

The DIT QA process starts from the project initiation with the validation of all requirements through the requirements analysis and verification exercise. Each requirement will be reviewed for validity and all requirements will be signed off.​

DIT QA continuous throughout the UX exercise with the review and sign-off of all journeys together with a set of accessibility user testing. ​

The design process is similarly reviewed and signed off and no implementation commences until the design is approved. ​

Test documentation flows out of all the above outputs that will be used to validate the software developed. ​

The software will be tested several times until its ready for the website users. Initially, it will be tested internally by the development team, passed to a Discover IT tester and then transition to the user acceptance team. ​

Other types of testing will also take place including regression testing, performance testing, accessibility testing and last but not least security testing. ​

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security incident management

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
TBC

Service scope

Service constraints
24/7 support is available when part of pre-agreed support and maintenance contract. Otherwise, business hours are 09:00 - 17:30 Monday to Friday (UK time & excluding public holidays)

User support

Email or online ticketing support
Email or online ticketing
Support response times
We provide a range of support packages tailored to the client's needs. Our support times range from UK office hours, to 24/7 support. SLA's are included with all packages.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is enabled via Microsoft Teams.
Web chat accessibility testing
Web chat is not support for assistive technology users.
Support levels
Discover IT provides a range of support levels namely Silver, Gold, Platinum and Diamond. Higher packages have faster SLA response times and extended support hours.

All packages include a technical account manage and a cloud support engineer.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£800 to £1,200 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adam.judd@discoverit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.