Crafted

Intranet Development; (CMS) content management system

Crafted are an experienced full-service digital agency. We specialise in Web, Intranet and Software Development. We offer a flexible, scalable and secure CMS solution together with User Experience (UX) design and digital consultancy. Kentico Gold Partner accreditation. We undertake projects in London, the South East and throughout the UK

Features

  • Evidence based project planning approach to Intranet development
  • Responsive design
  • Enterprise grade secure platform with several authentication methods
  • Wysiwyg user friendly editor
  • Onboarding services included
  • Designs informed by data, insight and industry best practice
  • Wireframing design phase included
  • Kentico Gold Partner
  • Multi lingual options
  • CMS integrations possible including Salesforce CRM HR and bespoke applications

Benefits

  • Objective based planning phase aligns requirements of all stakeholders
  • Peace of mind by limiting the possiblility of security breach
  • Optimal performance through fast to load website
  • Consistant experience on any platform or device
  • Easy to use interface
  • Scalable for future proof
  • Easy migration from legacy system
  • Accessible and compliant
  • Minimal possiblity of downtime through premuim cloud hosting options
  • Easy to work with experienced partner

Pricing

£280 to £1100 per person per day

Service documents

G-Cloud 11

514113821309948

Crafted

Tom Gillman

01473 213222

tom.gillman@crafted.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Private cloud
  • Community cloud
Service constraints No
System requirements Web based services ensures no software constraints

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard support is 9-5 M-F Premium support up to 24/7 possible anything over standard support attracts an additional fee. For critical (severity) issues acknowledgement time is within the hour, high issues 2 hours and medium and low within 4
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started CMS admin training both online and offline provided as per requirement
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction CSV
End-of-contract process They are provided with the full sourcecode and copy of the database at contract end.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile responsive design
API No
Customisation available Yes
Description of customisation Subject to requirement

Scaling

Scaling
Independence of resources Each service is a stand alone installation which means users for one system or project are not affected by the resource requirement of other systems or projects.

Analytics

Analytics
Service usage metrics Yes
Metrics types Subject to requirement
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Export is provided to client via custom CSV export functionality.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability SLA is 99.9% uptime.
Approach to resilience Load balancing over webfarm over 2 nodes.
Outage reporting Email notification based on failed responses from pinging the website. Communication via telephone from client services.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Administration site is locked down by role-based permissions and server access is audited and locked down to senior employees.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Security policy has been drafted and enforced by Crafteds CTO

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Process requirements defined by end client needs.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Process requirements defined by end client needs.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Process requirements defined by end client needs.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Process requirements defined by end client needs.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £280 to £1100 per person per day
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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