CtrlPrint UK Ltd

CtrlPrint UK Ltd

Secure workflow management solution facilitating editing and auditing of complex financial reporting documents.

Features

  • 24/7 secure remote access
  • Content editing in designed layout of report
  • Version handling/control
  • Track Changes / editing capabilities
  • Robust audit trail
  • Instant PDF creation
  • Project communications across teams within platform
  • Multiple stakeholder review capabilities

Benefits

  • Timely, effective and secure production of commercially sensitive reports
  • Potential to save up to 100 working hours per project
  • Editing content directly speeds up production process
  • Greater control over content with visibility of who makes edits
  • Greater control over project team with granular permissions capabilities
  • Ability to work remotely

Pricing

£8800 to £20000 per instance per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

513559879307995

CtrlPrint UK Ltd

Richard Fosbury

+44 (0)203 630 0133

sales@ctrlprint.net

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints CtrlPrint as part of its ISO27001-2013 protocols has routine maintenance arrangements which are communicated to its clients in advance of said maintenance. Maintenance windows are set to be undertaken outside normal business hours where possible.
System requirements
  • Windows: 7, 8, 10 (XP and Vista are not supported.)
  • OSX/macOS: 10.9–10.13 Mavericks, Yosemite, ElCapitan, Sierra, High Sierra
  • Up-to-date Chrome, Firefox, Internet Explorer/Edge and Safari
  • Adobe InCopy (Text editing) CC2015.4 (11.4), CC2017 (12.0), CC2018(13.1)
  • Adobe InDesign (Layout) CC2015.4 (11.4), CC2017 (12.1), CC2018 (13.1)
  • Adobe Acrobat, Adobe Reader
  • Fonts - OTF (OpenType) for compatibility between Mac and Windows.
  • CtrlPrint Transfer Manager (plugin)
  • Open for http (80), https (443)
  • Bandwidth - absolute minimum of 10 Mbps upload and download.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The response time to all emails will be within 24 hours Monday to Fridays between 8am and 6pm UK time. However, where emails are sent prior to 4 p.m. on a particular business day, then CtrlPrint will respond to such emails on that day. If no further response is received by CtrlPrint from the Client within the period of 72 hours from the time of CtrlPrint’s contact, then it shall be assumed that the issue has been resolved and that no further assistance is required in relation to such issue.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels CtrlPrint provides first line to third-line support. Once a support issue is raised, there is a three point contact which is initiated. This shall include
communications between the requestor – the original person from where the issue arose; the CC – to the Client’s project manager and CtrlPrint contact; and the support engineer – this will be the engineer assigned to resolve the issue; and optionally, other CC’s may be included depending
on the severity of the issue (for example the Client’s internal IT contact).

In special circumstances, CtrlPrint will extend the support to co-ordinate all channels for ease of resolution of any serious issues that may be encountered. This may include on-site visits, remote sessions, phone calls, and emails.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide: on-boarding instructions (sent via email); admin training (if required); and user training (required) both of which can be conducted face-to-face or via web video call. This is supported by: PDF manuals covering the majority of commonly experienced situations; online support resources; and Support Helpdesk (open Mon-Fri 8am–6pm UK time).
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Users are able to extract their data at any given point throughout the project by simply downloading and saving their files. However if a contract were to end our due-diligence protocols require admin permissions to remove data server-side. As a matter of routine CtrlPrint usually deletes client files 12 months after the information has been published.
End-of-contract process Prices are as stated on our price list, there are no additional post-project costs to be considered.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
API No
Customisation available No

Scaling

Scaling
Independence of resources We have a multi-tenanted system in which customers' data is segregated on our servers. CtrlPrint is robust and has scalability in its server infrastructure for high volume usage.

Analytics

Analytics
Service usage metrics Yes
Metrics types User activity logs.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data by downloading and saving their project documents locally.
Data export formats Other
Other data export formats
  • PDF
  • Indd
  • Idml
  • Microsft Word
Data import formats Other
Other data import formats
  • PDF
  • INDD
  • IDML
  • Microsoft Office Word

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network All communication is done via HTTP GET and POST via HTTPS (port 443).
Data is also encrypted in transit and at rest.

Availability and resilience

Availability and resilience
Guaranteed availability CtrlPrint has a Master Service Agreement (MSA) in which remedies are provided for indemnity.
Approach to resilience This information is available upon request and subject to signing of a mutual Non-Disclosure Agreement (NDA).
Outage reporting As per our ISO27001 disaster recovery protocols CtrlPrint would invoke the incident management instructions (contact affected customers via email and phone).

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Restriction of access is handled under our "Access Control Instructions" with the following principles:
Need to know (need to use) – access granted based on user’s business need to access
– The least amount of access rights are assigned to users.
– Access control failures, including authentication failures, changes in access rights are logged and audited.
– Allocation and use of privileged access rights are restricted and controlled. These include:
– System administration
– Access control management
– Key management
– Audit functions
Privileged access is assigned to dedicated accounts that aren't used for other purposes and requires two-factor authentication.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 04/12/18
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification Yes
Who accredited the ISO 28000:2007 Bureau Veritas
ISO 28000:2007 accreditation date 04/12/18
What the ISO 28000:2007 doesn’t cover N/a
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes CtrlPrint has designated roles for Security starting from CISO to CITO. We follow ISO27001-2013 security policies. As such there are processes in place adhering to the ISO requirements. Such processes are classified information and available upon request under signed Non-disclosure agreement.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change management processes are handled under ISO27001 which requires requests to be assessed and approved by the relevant business department then passed to the development team after which their is a UAT process in pre-production before roll-out to production.
All systems, networked devices and circuits are constantly monitored by both CtrlPrint and its data centre.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach If malicious intrusion is detected, CtrlPrint will immediately shut down the
system.
Re Patch Management: Desktop plugins are made available through http://support.ctrlprint.net and can be downloaded and installed as required. Server updates are implemented according to a routine
that monitors safe patches, and only installs it on the live servers when necessary. CtrlPrint’s application and its supporting infrastructure are reviewed for potentially harmful vulnerabilities. We
maintain a dedicated application security team in-house to test and remediate any discovered issues.
System Event Logging: CtrlPrint maintains a comprehensive application audit log, to include security events such as user logins and configuration changes.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach This is handled under the CtrlPrint Security Management Routine in which the system is constantly being monitored and an alarm is triggered where potential issues are identified. In the instance of a Hardware Crash for example CtrlPrint shall restore the system from backups. Response is within 5 minutes of the alarm, with the restoration taking approximately 2 hours maximum for a software level crash.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach CtrlPrint has a pre-defined process for events under its "Incident Management Instructions" It is the responsibility of every employee, contractor, consultant and 3rd party user to report, as soon as possible, any actual or attempted suspicious event, anomaly, weakness or policy violation which might affect the confidentiality, integrity or availability of information assets. Any such incident must be reported asap to the appropriate management. Each manager is required to ensure that "Incident Response Procedures" have been documented for any major type of incident. All suspected information security incidents and or violations are required to be reported asap through approved channels.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £8800 to £20000 per instance per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial X1 Standard Project Document with x 4 users maximum and x1 training session including deployment assistance and help-desk support

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
Return to top ↑